Don’t use this company
worse company i’ve ever used for booking a holiday
PLEASE DO NIT USE
PLEASE DO NIT USE
bad app
Very disappointing experience! Payment was taken immediately, but my tickets still haven’t been issued after three days. Poor service and extremely frustrating. I would not recommend this app.
Don’t ever use MyTrip
Website or app won’t you login so you can’t check in online and they dont pick up their phone
최악입니다
분명 24시간 이내 환불이라고 써있었는데 환불하려 하니까 상담원 연결도 안 되고 자기네가 언제 그랬냐며 스크린샷 있냐고 묻고요ㅋㅋ
저보고 알아서 항공사에서 취소하라고 함 그래서 예약번호 알려달라니까 되지도 않는 번호 알려주고 결국엔 환불 못 받음 그러면서 환불은 안 되고 취소은 해줄 수 있다는데 뭔ㅋㅋ 다시는 이용 안할 듯요
저보고 알아서 항공사에서 취소하라고 함 그래서 예약번호 알려달라니까 되지도 않는 번호 알려주고 결국엔 환불 못 받음 그러면서 환불은 안 되고 취소은 해줄 수 있다는데 뭔ㅋㅋ 다시는 이용 안할 듯요
Worst company
Put it simply, the customer service either is run by AI or if you managed to get through an operator ( by the grace of God) they usually transfer you over a non-existent department and then put the phone down.
Name correction
An exceptionally disappointing experience from start to finish. The level of service provided was utterly unacceptable, characterised by persistent delays, a shocking lack of responsiveness, and a complete failure to meet even the most basic expectations of professional customer service. Communication was extremely poor, and the overall experience was both frustrating and deeply unsatisfactory. I expected a far higher standard of professionalism, efficiency, and accountability, but unfortunately, they fell well below every reasonable expectation. Based on my experience, I would strongly advise others to think twice before using their services. Absolutely not recommended under any circumstances.
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Wasted my £2345
I booked flight with mytrip mom was unwell so Turkish airline cancelled her flight because of her condition and told when she is well for travelling we will rearrange her flight, but my bad I have booked flight with mytrip they are not giving me refund nor rearranging my next flight even Turkish airline have requested them but they are continuously making our whole family fool that Turkish Airlines is not replying us etc
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Hass
Simply and easy to use and fair price and well communicated
Good app
Good app
Worst customer service I’ve ever had
I booked a flight through them, but due to a delay, I had to cancel and request a refund.
I first contacted them two weeks before the flight and was told they would get back to me within 3–4 working days. A week passed with no response, so I contacted them again and was simply told to wait.
Three days before the flight, I reached out once more and was promised a response within 24 hours. Again, 24 hours passed with no update. Eventually, just a few hours before the flight, I found myself contacting them yet again, desperately trying to get confirmation that my refund was actually being processed.
The problem isn’t only the lack of communication. Every time you contact them, you can expect to wait at least an hour before someone responds, only to receive another promise that may never be followed through.
The whole experience was unnecessarily stressful and frustrating. Having to constantly chase customer service for basic updates and repeatedly follow up on promises they failed to keep is simply unacceptable.
Very disappointing service, and based on my experience, I would not recommend booking through them.
I first contacted them two weeks before the flight and was told they would get back to me within 3–4 working days. A week passed with no response, so I contacted them again and was simply told to wait.
Three days before the flight, I reached out once more and was promised a response within 24 hours. Again, 24 hours passed with no update. Eventually, just a few hours before the flight, I found myself contacting them yet again, desperately trying to get confirmation that my refund was actually being processed.
The problem isn’t only the lack of communication. Every time you contact them, you can expect to wait at least an hour before someone responds, only to receive another promise that may never be followed through.
The whole experience was unnecessarily stressful and frustrating. Having to constantly chase customer service for basic updates and repeatedly follow up on promises they failed to keep is simply unacceptable.
Very disappointing service, and based on my experience, I would not recommend booking through them.
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Terrible Customer Service – Avoid This App
Absolutely rubbish. I would never use this app again. When there is a problem with your flight, no one actually helps you or gives you a clear answer. Very disappointing customer service. I strongly recommend booking directly with the airline instead.
Very confusing
Didn’t give me the option that the airline would have given me when booking my flight. I could have booked my luggage a lot cheaper and easier if I had booked it directly with the airline. Not helpful at all when trying to book medical equipment to take on board. I think that this is probably down to the airline. Neither Mytrip.com or the airline were helpful. Ryanair and easyJet are so much more accommodating
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Good service
I was worried about my refund process, but Mytrip kept updating the information from Airline every step, and I could get full refund safely. Thanks for your care for customers.
Response from developer
"Hi , Thank you for taking the time to share your thoughts with us! We’re thrilled to receive your feedback—your kind words motivate us to keep improving. Kind regards, Priyesh from My Trip"
Best Website
Best app website and best prices to book flights won’t book anywhere else after booking from mytrip.com
Thanks for making my trip so relaxing
Thanks for making my trip so relaxing
Rubish
Just turn up to airport after booking. Been turn down. This is a scam.
Just be careful.
I will do everything possible to challenge you in court of law. I will never let gain my money easily.
Just be careful.
I will do everything possible to challenge you in court of law. I will never let gain my money easily.
Incredible service
I was kind of hesitant to use my trip at first but they have been nothing but professional and helpful thank you for making my trip so easy!
Absolutely unacceptable refund experience
I have been waiting for my refund for OVER TWO YEARS, and this has become completely unacceptable. Every time I contact Mytrip, I get the same response: “Please wait 24–48 hours,” “your case has been escalated,” or “we need more time.”
I have waited days, weeks, months, and now YEARS. I contact customer service, they promise to review or prioritize my case, I wait longer than the time they give me, and when I come back, I get another excuse and another request to wait.
After more than two years, I still do not have my money. At this point, I don’t want another apology or another 24–48 hour promise. I want my refund.
This is by far one of the most frustrating customer-service experiences I have ever had. Customers should not have to chase a company for years to receive money that belongs to them.
I strongly recommend thinking twice before booking through Mytrip, especially if there is any possibility you may need a refund
I have waited days, weeks, months, and now YEARS. I contact customer service, they promise to review or prioritize my case, I wait longer than the time they give me, and when I come back, I get another excuse and another request to wait.
After more than two years, I still do not have my money. At this point, I don’t want another apology or another 24–48 hour promise. I want my refund.
This is by far one of the most frustrating customer-service experiences I have ever had. Customers should not have to chase a company for years to receive money that belongs to them.
I strongly recommend thinking twice before booking through Mytrip, especially if there is any possibility you may need a refund
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싼게 다가 아닙니다 속지마세요
제가 분명 일본여행을 예약하고 24시간이내에 환불하면 수수료가 없다해서 환불 요청을 했더니 무슨 지네 수수료만해도 비행기값이상이라 인심쓰는척 환불 안해준다며 배째는형식으로 답변이 옵니다 자꾸 이해합니다 기다려달라 이것만 반복하고 결국은 비행사 탓을 하는데 비행사에서는 24시간 이내 환불 요청을 하면 수수료없다는거를 증명 해줘도 지들은 모른다 항공사에 직접 연락해서 해결하라는 식입니다 진짜 눈뜨고 코베였네요 절대 스카이스캐너에서 가격싼것만 보지 마시고 돈을 조금 더 내더라도 네임드 있는 사이트를 추천합니다 다시는 이런 일이 발생하지 않았으면 하는 마음으로 리뷰를 남깁니다.이렇게 하다간 오래 못갑니다.대표님.
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Response from developer
안녕하세요. 저희 앱 이용 중 불편을 겪으셨다니 정말 안타깝고 죄송한 마음입니다. 소중한 경험을 공유해 주셔서 진심으로 감사드립니다. 고객님께서 마땅히 누리셔야 할 원활하고 안정적인 서비스를 제공해 드릴 수 있도록, 향후 다시 한번 기회를 주시기를 희망합니다. 감사합니다. My Trip의 Priyesh 드림
Overcharged and did not refund within time frame customer service told me. It’s been 5 business days
Receipt was $183 and they took $246 from my account
My trip great
Great app and and very helpful
