Beware of App Coupon Scam
I started booking a flight with them on their website, and then a pop-up window offered a 100 Euro coupon if I completed the booking with their app instead. I submitted my email address, keeping my booking page open to make sure I wouldn't lose it. I then got an email with the coupon code and a link to open the app that explicitly said "Click on this link to continue your previous booking and apply the discount code at checkout!” Clicking that linked closed the booking on my browser, reopened it in the app, and the price was now 3-4k Euro instead of 1.8k Euro like before. It then lowered like a dutch action over a span of several hours until I was at least able to get my flight but still paying around 140 Euros more than I originally should have. I contacted Kiwi.com about this issue and they admitted to doing it, but offered no compensation over the issue, despite repeated requests.
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Paid
The payment is taken but the reservation is not approved
Fraud app
Bloody scammers cancelled a ticket one month before that’s April 28th the ticket was for May 26th still not received $350 refund !!! Bloody scammers and developers your parents may have not fed u properly that’s why u scamming but it’s hard earned money it’s July now and still no response !!!!! How can you live like this ??!! Bloody begging Europeans !!!!!
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ITS SOOO HARD TO GET MY MONEY BACK
The airline cancelled my flight. BUT KIWI MADE IT IMPOSSIBLE FOR ME TO GET MY OWN MONEY!!! IF ANYTHING HAPPENS TO YOUR FLIGHT KNOW THAT ITS ALMOST IMPOSSIBLE TO GET YOUR MONEY BACK!!
Cancelled flight
Kiwi cancelled my flight 2 days before the flight so I had to buy a last minute flight, leaving around the same time on a different airline.
My flight was cancelled
Didn’t know my flight was canceled, called to Kiwi, as I was late to hospital appointments. Kiwi representative assured that it’ll cover extra expenses if I rebook directly with the airline to fly asap with Business class. Now Kiwi support team responds that my flight was marked as “unused” even though it was canceled and unavailable to get boarding pass, doesn’t respond to reimbursement, there’s a lot of stress and misunderstanding caused by this experience. I’m very disappointed with this experience.
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Will not recommend
The difference between the initially advertised fare and the final price
Avoid Kiwi.com if you value your trip.
I purchased a round-trip ticket through Kiwi.com. One week before departure, Kiwi confirmed that my reservation was valid. I successfully checked in online, received a boarding pass, arrived at the airport on time, and was ready to board.
At the gate, Alaska Airlines informed me that my ticket had been canceled by the purchaser of record. According to Alaska Airlines, the cancellation was processed by someone identified as “Dawn.” I never requested or authorized any cancellation and received no notification from Kiwi.
The flight departed without me.
When I contacted Kiwi customer support, representative Mohan S. denied responsibility, refused to rebook my flight or issue a refund, and told me to purchase a new ticket at my own expense. Alaska Airlines confirmed that Kiwi, as the purchaser of record, was responsible for the booking.
Because I could not take the outbound flight, my return ticket also became unusable, causing me to lose the entire trip.
The most frustrating part is that instead of helping, Kiwi treated me as if the problem was mine, even though I had done everything correctly. Imagine arriving at the gate with a valid boarding pass only to discover that your ticket has been canceled without your knowledge, and then being told to pay for another ticket yourself.
I strongly recommend booking directly with the airline instead of using Kiwi.com. The small savings are not worth the risk of losing your entire trip if something goes wrong.
At the gate, Alaska Airlines informed me that my ticket had been canceled by the purchaser of record. According to Alaska Airlines, the cancellation was processed by someone identified as “Dawn.” I never requested or authorized any cancellation and received no notification from Kiwi.
The flight departed without me.
When I contacted Kiwi customer support, representative Mohan S. denied responsibility, refused to rebook my flight or issue a refund, and told me to purchase a new ticket at my own expense. Alaska Airlines confirmed that Kiwi, as the purchaser of record, was responsible for the booking.
Because I could not take the outbound flight, my return ticket also became unusable, causing me to lose the entire trip.
The most frustrating part is that instead of helping, Kiwi treated me as if the problem was mine, even though I had done everything correctly. Imagine arriving at the gate with a valid boarding pass only to discover that your ticket has been canceled without your knowledge, and then being told to pay for another ticket yourself.
I strongly recommend booking directly with the airline instead of using Kiwi.com. The small savings are not worth the risk of losing your entire trip if something goes wrong.
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Don’t use
I have booked ticket for Alaska airlines. I had boarding pass. Kiwi confirmed everything was fine with the trip a week before . I arrived on time . Alaska Airlines didn’t allow me to board saying that Someone From KIwI cancelled trip. Kiwi support by phone lied about booking saying that nobody cancelled it. The app does not have instant support for such cases. No payment refund was done. Robbery by company and useless app support. I hope you would not have experience I had with them.
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Worst Refund Policy and Customer Service Ever
I highly recommend avoiding Kiwi.com. I requested a cancellation two weeks in advance. However, they delayed the process for days, and when they finally processed it, they only refunded 15% of the total amount. This is an unacceptable and borderline fraudulent refund policy.
They offer absolutely no proper customer support, and their system makes it impossible to process cancellations fairly. Due to this unfair treatment, I have filed an official complaint regarding Kiwi’s business practices with the Embassy of Japan.
I expect someone from Kiwi.com headquarters who actually has the authority to resolve this to contact me and process a proper refund. I will not let this slide until this is resolved. Do not risk your money with this agency.
They offer absolutely no proper customer support, and their system makes it impossible to process cancellations fairly. Due to this unfair treatment, I have filed an official complaint regarding Kiwi’s business practices with the Embassy of Japan.
I expect someone from Kiwi.com headquarters who actually has the authority to resolve this to contact me and process a proper refund. I will not let this slide until this is resolved. Do not risk your money with this agency.
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SCAM!!!
I bought a ticket to Europe with multiple carriers. The day before departure I decided to check-in through the carrier official app. My first ticket was cancelled without notice so I called the company (Alaskan Airlines) and they told me the ticket was cancelled and it was purchased with MILES POINTS and points were not linked to my name. They told me they never heard about Kiwi. Absolutely insane! So i had to purchase another ticket for the same flight with my credit card. I have been asking for a refund for about a week now. I send the copy of the receipt from Alaskan and now I have to prove I didn’t cancel the ticket. They use an AI agent that keeps repeating the same thing over and over again. Very frustrating. Never received a call.
-A non returning Customer-
-A non returning Customer-
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Using autofill to overwrite your initial booking name
Be careful, when you write down your name/last name for a ticket, you are being prompted to sign in with google or any other acceptable vendor, what you dont know, is that the moment you sign, they autofill your name from google and replace it with what you wrote! Then they asking for money to change it either though its clearly they fault on the app! I do not recommend! This is why they have 4.1 rating in skyscanner
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absolutely horrible they sold me ticket which was not available
when I charge a book a ticket they pop up so I bought a ticket after 10 hours they come back to me the ticket is not available they hold my money for 10 days but I have no money left I have to use the credit to buy another time for another airline and it cost me for more hundred pounds I will never use them again if you don’t have a ticket how could you sell it to customers that’s ridiculous
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Nickle & Dime
I have the impression that they misrepresent the airlines they book for. You have no access to the airline after you book and you have to do everything through the app. If you don’t pay for seat assignments, you will be seated between someone and not next to your partner. I will not use them again.
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Not much customer service
Can’t really get a real person to help me
Fraud app
Refund request by canceling one month before the flight and still no response except the AI reply. European scam app
love it
love the deals. promo codes work. good notifications for flight details
Was left for days
I truly had the worst experience!! My flight was disrupted due to an emergency landing and truly was left for days in a country with no food, hotel and to be honest if i didnt fight for a resolution i would still be stuck where I was!! I can honestly say i would never wish this experience on anyone!! If you need to travel i would advise you to literally be cautious
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They Resolved My Issue
At first I had a frustrating experience because two bookings could not be confirmed. However, the customer support team carefully reviewed my case and agreed to refund my money back to my original payment method. I truly appreciate their flexibility and customer-oriented approach. Thank you for resolving my issue.
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Scam App
Definitely a scam application. You cannot speak to an actual service rep and they cheated me out of 400 dollars/wasted an entire day of my life. Despite the “connection protection”, they do not honor their promises and should be shut down by the USDOT for fraud. Same goes for Frontier airlines, as I purchased ticked through kiwi for this airline and they also did not honor the purchase. I was able to speak to my credit card company for a charge back, but this whole experience really opened my eyes to how discerning you need to be with trusting companies you’ve never used before. AVOID KIWI AT ALL COSTS.
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