Eglin FCU User Reviews

Eglin FCU
Eglin FCU
Eglin Federal Credit Union

Customer Experience

Positive experience7.6% of reviews
Neutral7.6% of reviews
Negative experience84.7% of reviews

~ Based on 131 written reviews from the US App Store.

What users say

Is Eglin FCU Safe?

Eglin FCU does not appear safe based on available data. AppsHunter Safety Score for Eglin FCU is 47/100.

This assessment is based on 167 user ratings, with an App Store average of 2.2/5.

Safety Analysis

27.9% of ratings point to a safe experience
6.1% of ratings suggest some concerns
66.0% of ratings point to a risky experience

~ Based on 147 App Store ratings for Eglin FCU.

Is Eglin FCU Legit?

Eglin FCU appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Eglin FCU is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Scheduled Payment Issues

This app is very frustrating to use, especially lately. I have been having issues with my scheduled payments not going through. The most recent one, I had three payments scheduled but only one went through, and then two days later a new scheduled payment showed up that’s scheduled for 2027, I have had this issue a few times now and it is extremely frustrating when I believe my payments are good because they’re scheduled for the right amount on the right time and then they don’t go through and now my balance is past due, this has now caused me to pay a late fee because of this negligence. It is beyond frustrating, especially when I message them and get told I need to ensure that I select the correct date. I guess it’s my fault for not taking screenshots of my scheduled payments as proof that I selected the correct year.
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Response from developer

We're very sorry for the disappointing and frustrating experience you're having with scheduled payments. We absolutely value your feedback, appreciate you bringing this to our attention and will be sharing these details with the development team. If there is any other information you want to share or if you're able to provide screenshots of the issue, please contact our Online/Mobile Banking Team at eglinfcu.org/contact. Thank you!

Awful and Slow

This app is one of the worst. It’s sooo slow. And it’s hard to logout. Just a poor design

Does this app EVER work?

This app used to be fine - never great, but could at least access the information I needed. Now I’m lucky if it even pulls up account balances. I don’t know what happened in the last year or so, but it seems like they’ve given up on it. Unfortunately, it’s likely going to push my money to another institution, which is unfortunate as I’ve been a member for quite a while.
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Response from developer

We're so sorry you're having such a disappointing experience with the app and we would love the opportunity to learn more and to try to help resolve the issue. Will you please reach out to our Online/Mobile Banking Team at eglinfcu.org/contact? Thank you and we look forward to hearing from you!

this app sucks

this app buggs out everytime i get on and try to use it

App is rarely fully functional.

This app is honestly terrible, it’s slow, unresponsive, and a lot of the time just flat out doesn’t work, reactivates things without permission. Like this app is complete and utter slop

Worthless

Sometimes it works, then freezes. Now it don’t even open. Zero quality control.

Terrible app, thinking of switching banks

The app is terrible and has several connection issues where half the time if feels like I can’t even look at my account. I constantly have to uninstall and reinstall and on top of that, trying to connect your Eglin account to almost anything else is always a nightmare and won’t connect.

Response from developer

We're so sorry for the inconvenience and disappointing experience! Will you please reach out to our Online/Mobile Banking Team at eglinfcu.org/contact, so we can learn more and help you resolve the issue? Thank you and we look forward to hearing from you.

Minimal functionality

Cant do half the things we can online, description says we can do ACH transfers but that is a lie

Application issues

Application does not work. Even with autofill, the application denies me access to my account. Couldn’t buy travel tickets because it’s connected to the card controls application.

Terrible

The app is horrendous to navigate other than the main screen. CardControls barely opens up/ works when you make changes to it.

App doesn’t work

No wonder it’s so lowly rated. Can’t even log in. Each attempt the app states there is a problem with account validation. And yet, I can log in just fine on a computer. Don’t waste your time with this app. I’d rate zero stars if possible.

Can't log in anymore

App says "Network Error"

Full of errors

The app is constantly being updated which means you won't be able to access it often. Despite numerous updates the app is still not intuitive to use.

Need improvement

Since last update, when logging off, FaceID will immediately be active and log me on again. I have to purposely turn my screen away from myself to complete process. Never did this before.

Network Error, when logging in, way too often. Normally during weekends.

Response from developer

Thank you for sharing your feedback and letting us know about this. We would love the opportunity to learn more and try to help resolve the issue - will you please reach out to our Online/Mobile Banking Team at eglinfcu.org/contact? Thank you and we look forward to hearing from you!

Oh god

Works fine most of the time, but it has the habit of suddenly logging you out and leaving you with a ‘Network Error’ message when you try to log back in at the most INOPPORTUNE times. Absolutely impossible for urgent transfers.

Terrible

This app will work with my IP. Not using a VPN or anything. No other apps have issues. I can log on from 5G , not WiFi.

Something happened

The app constantly kicks me out and forces me to log in only to claim that my password or pin are wrong and then I have reset my password and fight with the system all over again. It didn’t use to do this. It’s so frustrating!

Frustrating beyond measure

This is the worst app I have ever dealt with. Always fails when needed most. Cant login, access error, network issue, can’t transfer money, you name it it’s happened

Access Denied

The new app is appalling. It does not allow me to sign into my account via pin or faceid. All it states is Access Denied as soon as the application opens. I have even deleted the app and reinstalled ( I work in IT 😉), and still receive the same error banner. I’m over it!😡

Love it

Love it. It is very handy.