Eglin FCU User Reviews

Name: Eglin FCU
Rating: 2.20958 (167 reviews)

Eglin FCU

Eglin Federal Credit Union

💰 Finance

What users say

Summarized from real user reviews of Eglin FCU. Based on 167 reviews and a 2.2/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀Convenient and easy to use
👍Helpful customer service
💡Ability to transfer between accounts

Negative things

🐛Frequent crashes and errors
👎Confusing and non-intuitive UI
🔒Security issues and login problems
🔋App often unavailable or under maintenance

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible app, thinking of switching banks

The app is terrible and has several connection issues where half the time if feels like I can’t even look at my account. I constantly have to uninstall and reinstall and on top of that, trying to connect your Eglin account to almost anything else is always a nightmare and won’t connect.

Reviewer327

3 months ago

Response from developer

We're so sorry for the inconvenience and disappointing experience! Will you please reach out to our Online/Mobile Banking Team at eglinfcu.org/contact, so we can learn more and help you resolve the issue? Thank you and we look forward to hearing from you.

Application issues

Application does not work. Even with autofill, the application denies me access to my account. Couldn’t buy travel tickets because it’s connected to the card controls application.

TDC…..

5 months ago

Terrible

The app is horrendous to navigate other than the main screen. CardControls barely opens up/ works when you make changes to it.

Baller 231328

5 months ago

App doesn’t work

No wonder it’s so lowly rated. Can’t even log in. Each attempt the app states there is a problem with account validation. And yet, I can log in just fine on a computer. Don’t waste your time with this app. I’d rate zero stars if possible.

MaxwellTiberius

5 months ago

Can't log in anymore

App says "Network Error"

xxxcandy

5 months ago

Full of errors

The app is constantly being updated which means you won't be able to access it often. Despite numerous updates the app is still not intuitive to use.

Sirdoctapuss

5 months ago

Need improvement

Since last update, when logging off, FaceID will immediately be active and log me on again. I have to purposely turn my screen away from myself to complete process. Never did this before.

Network Error, when logging in, way too often. Normally during weekends.

boricua369

7 months ago

Response from developer

Thank you for sharing your feedback and letting us know about this. We would love the opportunity to learn more and try to help resolve the issue - will you please reach out to our Online/Mobile Banking Team at eglinfcu.org/contact? Thank you and we look forward to hearing from you!

Oh god

Works fine most of the time, but it has the habit of suddenly logging you out and leaving you with a ‘Network Error’ message when you try to log back in at the most INOPPORTUNE times. Absolutely impossible for urgent transfers.

LonelyGoatherd

10 months ago

Response from developer

We're so sorry you're having this frustrating experience and we would love the opportunity to learn more and try to help resolve the issue. Will you please reach out to our Online/Mobile Banking Team at eglinfcu.org/contact? Thank you and we look forward to hearing from you!

Terrible

This app will work with my IP. Not using a VPN or anything. No other apps have issues. I can log on from 5G , not WiFi.

gnshpdude

a year ago

Something happened

The app constantly kicks me out and forces me to log in only to claim that my password or pin are wrong and then I have reset my password and fight with the system all over again. It didn’t use to do this. It’s so frustrating!

lovesvampire

a year ago

Frustrating beyond measure

This is the worst app I have ever dealt with. Always fails when needed most. Cant login, access error, network issue, can’t transfer money, you name it it’s happened

ExtraQueso

a year ago

Access Denied

The new app is appalling. It does not allow me to sign into my account via pin or faceid. All it states is Access Denied as soon as the application opens. I have even deleted the app and reinstalled ( I work in IT 😉), and still receive the same error banner. I’m over it!😡

CYBERREAPER74

a year ago

Love it

Love it. It is very handy.

Kook oikos

a year ago

Never works

Can not sign in or if you do it will sign you out in middle of banking. Terrible

homebuyer4

a year ago

Trash app

The app devs are terrible. Locked out of my account after an update and i cant get an email to refresh my password. Face recognition somehow broken. Get new devs for this trash app you cheapskates

J1017w

a year ago

App will not open.

There have been more times this app will not open when I use my debit card and need to verify my settings. It is very frustrating.

60bagg

a year ago

Response from developer

That does sound frustrating and we're so sorry about that! Will you please reach out to our Online/Mobile Banking Team at eglinfcu.org/contact, so we can learn more and try to help resolve the issue? Thanks and we look forward to hearing from you!

Useless

App is not working. It keeps saying access denied while the webpage is working fine.

capt mac 337

a year ago

Glitchy

Every icon I tap I get an error notice.

jenniemckeon

2 years ago

ACCESS DENIED

App was working fine for months…now I get “ACCESS DENIED” Cancelled app and reloaded…NADA.

NICYTY

2 years ago

Access Denied Error

Was using the app just fine for quite awhile. Then one day unable to log in due to an access denied error. I’m using my proper credentials. Thankfully the CardControls app still works for me. I’m disappointed with the lack of quality in service here. I should not be having problems accessing the main app as a member.

MSgtJB

2 years ago

Response from developer

Oh no! Will you please contact us by going to eglinfcu.org/contact and selecting the “Online/Mobile Banking” option? We'd love to investigate further and help you regain access to the app. Thanks and we look forward to hearing from you soon!