Hard to use and slow
Response from developer
Thank you for your feedback—we’re sorry for the inconvenience you’re experiencing. We’re currently working on a fix for a known issue that may prevent some flowsheets and the calendar from opening properly. This will be addressed in an upcoming app update. Regarding messages, if you’re receiving notifications but don’t see any new messages when you log in, we recommend contacting your practice so they can submit a support ticket for further investigation. Additionally, the ability to reply to messages in the app is a feature that can be enabled or disabled by your practice. You may wish to reach out to them directly to request this option be made available for their patients.
Slow
Response from developer
Thank you for your feedback. If you’re still experiencing slow performance in the app, we recommend reporting this to your practice so they can submit a support ticket. This will allow our team to investigate further and help improve performance. The ability to reply directly to messages within the app is a feature that can be enabled or disabled by your practice. You may wish to contact them to request that this option be made available. Document upload functionality is currently on our enhancement roadmap for a future release. In the meantime, you can upload documents through our patient web portal. We appreciate you taking the time to share your feedback—it helps us continue to improve the app experience.
Lost functionality
Response from developer
Thank you for the feedback. Please share this with your practice as well. The ability to reply to messages in the app is an optional feature that is enabled or disabled by the practice.
