Bad for business
This app meets barest of requirements for health tech. It seems like something that was developed years ago by first year engineers & never revised. It is terribly slow to load and does not have a place to access labs or records. If all you want is messaging and a place to hold your patient profile, this is it. Who doesn’t want access to labs and records? UX is important-I am considering leaving my Dr because this app makes communications and managing my care so difficult.
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Horrible
Not seamless. App is NOT the same as Elation website - it does not allow for multiple providers.
Poor functionality
Doesn’t allow for downloading lab reports or other documents. Tried the pdf file section but even that doesn’t work. I wish my doctor didn’t use this.
Almost useless
Much of the data from the website doesn’t show up in this app. It’s basically only good for messaging, booking appts, or checking your emergency contact info. Appt history isn’t available, diagnosis aren’t available, prescriptions aren’t available, essentially none of your profile info is available on the app. Also, my password manager seemed to render the login page unusable, as once the login info was automatically entered, the page “collapsed” into a thin line without a login button.
This is seriously one of the worst apps I’ve ever used.
This is seriously one of the worst apps I’ve ever used.
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Buggy app
App simply freezes after login
To simple and lacks In areas
When I first got the app I could see info about appointments and that’s all.
FUInstagramStopped working
The app was working til recently. It now just shows a blank screen after trying to log in. I can still access my account via the website but app is useless until fixed.
App stopped working
I deleted it, reinstalled and it continues to open and show a blank page, please fix this
App is OK, if you can get in
When I try to use my password app, I just get a blurry screen once selecting the password. So I have to go to my password and copy the password and then paste it in. This app also needs Face ID support.
Change to other patient
I have been using the website since there seems to miss a feature to change between patient profiles… I only can view my profile, and only through the website see my son’s profile.
Yes but no
I like the simplicity of this app compared to larger platforms like MyChart. I have three features that would assist me better to get to that 5 star rating. 1) when you go to attach in the app you can not select from files only from photos. Large files are going to be hundreds of screenshots. You can only attach files if you submit from an actual computer. 2) unable to edit basic info like emergency contact. 3.) a location for upcoming appointments and previous appointment logs.
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Horrible
Logs out of account after use so no notifications , must sign in each time to use.
No tactical support
I have contacted repeatedly because the only doctor I can see on my elevation app is a specialist and not my general practitioner. I have to log into the website to access my general practitioner. There is no support for this app.
Basically useless
Let me start by saying that I work in the electronic medical record space. I have seen it all, and this is by far the worst patient portal I’ve ever seen. Basically all you can do is message with your provider. No real visit history, no discrete lab results, no way to see billing information. It’s just a joke.
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Do better
This app is so basic it’s shocking. Basically all you can do is message. The booking system doesn’t show upcoming appointments, and takes you to a browser when you want to book a new appointment. The profile cannot be updated (eg to add emergency contacts). No way to do refills, etc.
Contrast this with something like MyChart. Supports multiple offices, has biometric support, and so many features (refills, meds, test results, much better communications, location features, full featured booking, etc, etc). No wonder that EHR app has a 4.6/5 rating, versus this one with 2.3 - which I think is generous. No excuse in this day and age for an EHR app with such a poor feature set.
Contrast this with something like MyChart. Supports multiple offices, has biometric support, and so many features (refills, meds, test results, much better communications, location features, full featured booking, etc, etc). No wonder that EHR app has a 4.6/5 rating, versus this one with 2.3 - which I think is generous. No excuse in this day and age for an EHR app with such a poor feature set.
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Only allows one practice
Only allows one practice. Can’t add my primary care
Easy
The app is easy and simple to use. You can use it to communicate with your doctor’s office and get information in return. You can also view your records and request referrals, refills, appointments and advice. Security is primary.
Access to all my Doctors please
Not user friendly. Have 2 doctors communicating through this app and it is Impossible to access more that one doctor
Answering to text/results
Cannot write in my info
Office visits
I love Dr.Choudhary
She always shows me that she cares about her patients.
She always shows me that she cares about her patients.
