What’s going on?
Got the iOS 15.7 update and now the app says that I have an active subscription, but still wants to purchase each issue. i’ve been with Apple tech support for over 1.5 hrs. and they said it is the app builders problem. I’ve had problems like this before. And they do not have tech-support access. Terrible company 😡
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No access to paid current and past issues.
No access to my already paid for issues and to make matters more ridiculous, now I’m getting emails about renewing my subscription while I can’t access my current one.
Lost All Back Issues - Cannot Access Current Issues - No Support
All of my back issues have been lost since update. I am also unable to enter any credentials to access current issues.
No response to numerous requests / e-mails to support.
No response to numerous requests / e-mails to support.
Completely broken
Cannot find my subscription or back issues. The previous app was poorly designed as well but at least there was a way to get to the magazine. Truly terrible and I don’t see any response from the developer on here. Time to complain to apple and have them removed from the store since currently this is a scam.
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RIP EM
I guess Electronic Musician Magazine is toast. Their "update" to their iOS app shut me out of my subscription almost 2 months ago, and they've stopped answering my emails trying to resolve it. Their website has no coverage of NAMM. Meanwhile, I'm getting automated mail that reminds me my subscription is expiring in June. It was an inspiring magazine that kept my interest in electronic music fueled while I lived in places where no one else shared my passion. RIP EM.
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They have taken away past issues
I’ve paid for years of issues which should be available to me. There must have been an acquisition because the back issues are gone. They don’t even have a year of back issues now. This is a breach of contract as I have paid for those issues. If I knew they could disappear I would have stuck with the print edition. This is deeply wrong.
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Broken app
Future Music rolled out a new app that doesn’t work at all. It doesn’t recognize me as a subscriber so I have no access to either new issues or the years of older issues I’ve already paid for. And they decide to do this migration of data right before the holidays thus ensuring that no one will even read my email to support until the new year. It is an inauspicious beginning for the new owner of EM.
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Incomplete Migration
They rolled a new version of the app without having migrated all the previous issues. Stay away from this until they get this fixed!!!!
404 page not found
404 page not found when I try to access the issues I’ve paid for. Completely broken app. Avoid this magazine.
you made it worse!!
uhhh, great work folks... you took all the user suggestions and produced an app that crashes on startup! Wow, it's pretty depressing when a publication focused on technology can't even manage to produce an app that launches!
Won't load digital subscription.
Will not load digital subscription delivered by email, or when you link to the electronic version.
DRM problems
App changes and Dm problems leaving paid subscribers unable to access their content. Shame on you, EM. How many hoops are we supposed to jump through?
Doesn't recognized subscription
This program won't give my December issue even though I'm subscribed through June of next year. It's asking me to purchase the issue at the single issue price. What changed? I turned off auto renew. Apparently, app can't figure out I'm paid up through June. It was working the past few months.
Can't Restore
I have a subscription but the new app won't let me restore the previous issues from the old app. Extremely frustrated. Please fix.
Did not work
Clumsy User Interface.
Really?
Ok... I've been a big fan of your magazine. I'm also a big fan of technology. I was - as in past tense - thrilled when EM moved to the iPad. But this app STINKS! Is hyper-protecting your content worth losing long time readers? Because that's where this epic fail of an "update" is headed.
Can't restore my subscription through iBooks. Accepts my ID and password, but... nothing happens. All I get are prompts for more passwords and purchase options.
Um, I already paid for a subscription. How about you deliver it in a less painful way, eh? I really just want to read your magazine and get my work done creating music. Not troubleshoot your app or beta test a buggy delivery system implemented badly.
Can't restore my subscription through iBooks. Accepts my ID and password, but... nothing happens. All I get are prompts for more passwords and purchase options.
Um, I already paid for a subscription. How about you deliver it in a less painful way, eh? I really just want to read your magazine and get my work done creating music. Not troubleshoot your app or beta test a buggy delivery system implemented badly.
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Errors....
Can only get errors after opening, first can't login due to some DRMtoomanyioslogins error. issues are only partially downloaded, maybe the first 10-15 pages, then just the spinning wheel and no pages. Come on guys!
