Visitors pass
I own my apartment, you do not have the right to control the visitors except through assurance of granting access. I set the time when they leave you don’t even if they are sleeping over or if I want to give an access to a family member for months.
This is illegal and you must fix the app so it supports the residents and not disturbs them.
This is illegal and you must fix the app so it supports the residents and not disturbs them.
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Emaar One app
Always crushing, not user friendly, slow
Slow, unreliable
The app keeps crashing, no responses, unreliable in general.
Useful app but ..
as for june 2026 the app a
has been updated with a new interface. However i find the old interface was better and more user friendly. also the AI integrated is not very smart …
has been updated with a new interface. However i find the old interface was better and more user friendly. also the AI integrated is not very smart …
Confusing
Always service charges don’t match my accounts
Bad
Sluggish and constant crashing app
Extremely Disappointed With Emaar one App Service & Lack of Response Regarding Serious Hygiene Compl
As an apartment owner, I am truly disappointed with the Emaar One app service and management response. Since last Tuesday, I have been continuously sending complaints regarding a serious neighbor disturbance issue, but still I have not received any phone call, email, message, or proper response.
The neighbor’s pet is urinating onto my balcony, causing a strong smell and serious hygiene issue. Because of this, I cannot properly use my balcony anymore. I also informed the Creek Edge Tower 1 security team, but they only informed the neighbor and no proper action has been taken.
Today I sent my second reminder, but still there has been no response or follow-up from Emaar management. As a resident and apartment owner, I am truly disappointed with this poor service and lack of support regarding such an important hygiene and health concern.
The neighbor’s pet is urinating onto my balcony, causing a strong smell and serious hygiene issue. Because of this, I cannot properly use my balcony anymore. I also informed the Creek Edge Tower 1 security team, but they only informed the neighbor and no proper action has been taken.
Today I sent my second reminder, but still there has been no response or follow-up from Emaar management. As a resident and apartment owner, I am truly disappointed with this poor service and lack of support regarding such an important hygiene and health concern.
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Communication
Unable to contact a person when you have a problem
Very poor service
The customer service and accounts team is the worst I have come actoss. Deapite mKingnpayment, the app will continue relecting outstanding. Pathetic. Keep writing emails. No response from accounts and finance. Horrible exoerience
App works fine until it updates!
App works well for the most part but everytime there is an app update, your data gets deleted and you have to re-register which requires resubmitting all your documents. It is hugely frustrating and for that reason doesn’t score higher than 3 stars.
What have you done?
You put into app time to update it leads person to Apple Store and here is no optionfor update it says open when you click it it opens app with the screen again time to update,are you joking to people?
Cant enter the app at all?
Why you breaking down everything whenever you try to improve?
Cant enter the app at all?
Why you breaking down everything whenever you try to improve?
Buggy mess
I cant reach support! Because the app is bugged, Everytime i try to raise a service request it keeps on asking me to update my details and nothing changes, tried 10 times and nothing changes! 0 stars if possible! Maybe if i share my number here i would hear from emaar?? Terrible experience
Designer/ CX is really bad
Generally a good idea to have a self service app. BUT: the design/ CX is so incredibly bad that it becomes almost impossible to use this app. You can clearly see that it has been both build around the demands of the internal Emaar service teams and of course marketing (most of the app’s real estate is used for sales/ marketing).
It has not at all been design around the needs of a user.
I would hope that Emaar fixes this one day.
It has not at all been design around the needs of a user.
I would hope that Emaar fixes this one day.
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Service charges
Even current service due is within a month or two of outstanding considered as rental dispute and unnecessary additional RDC fees loaded on the outstanding current dues. This needs to be urgently looked into by Emaar and reversed back to the landlord. Further Property online portal on Dubai Rest shows blocked. This is draconian and unacceptable. The process needs to be relooked to ensure long term landlords with excellent payment records like myself do not fall under defaulter categories and every payment reasonable delay of a month or two should not be considered a rental dispute case. A delay is not a dispute. There could be various reasons why a service fee payment is delayed. A gentle reminder would help instead of direct RDCs.
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Misleading reporting via EMAAR One
The EMAAR One app is well-designed and has strong potential. However, there is a clear gap between what is reported in the system and what actually happens on-site.
Service requests are often marked as “completed” without any real work being done by EMAAR. This creates a false impression of efficiency, while in reality issues remain unresolved.
It seems that office staff may lack the resources, authority, or technical capability to properly handle requests.
This gap between system updates and actual service delivery needs to be addressed.
Service requests are often marked as “completed” without any real work being done by EMAAR. This creates a false impression of efficiency, while in reality issues remain unresolved.
It seems that office staff may lack the resources, authority, or technical capability to properly handle requests.
This gap between system updates and actual service delivery needs to be addressed.
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Really bad experience
You have the worst app ever. It always crash and when you manage to submit a request, there is no follow up and no update.
Dreadful
Dreadful
Under maintenance
Till what time app is under maintenance i have to book tennis Court
Not working
"Purpose of visit" in visitor access section is not working.
Improvement
Improvements needed on so many levels asap
