Good app, poor service
Been waiting 6 months for technical issue to be resolved. Support says it will be solved in a few days and disappears. Frustrating
Terrible end user experience
The categories don’t make sense. Impossible to navigate efficiently. Worst app!
Slow, full of bugs and keeps crashing
Even after the latest update v6.4.6, the app crashes often, certain menus do not load properly, and sometimes the place I occupy does not even show up. I have higher expectations from such a well established developer with so many properties.
Response from developer
We are sorry for any inconvenience caused and want to emphasize that your feedback is of utmost importance to us. we are always working on improving your experience. Thank you!
Everything is bad about Emaar
The service gone down with Emaar since 2024 this is including the communication too, ur staff are very bad even in the office in manzil mall , I already sold one of my properties with Emaar and trying to get rid of second one
Excellent app
Makes handling your real estate and maintenance easier and more reliable. Customer support and follow ups are great to make sure satisfaction. Well done Emaar
Response from developer
Thank you for your positive feedback on our app! We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to continuing to provide you with top-notch service.
Not sure why there is an app
Doesn’t work!
Emaar One App
- very slow
- can’t delete notification messages
- some items not clear how to request ( example how to ad a car to my property for easy access )
- does not show how much credit I paid towards annual service charge
- can’t delete notification messages
- some items not clear how to request ( example how to ad a car to my property for easy access )
- does not show how much credit I paid towards annual service charge
Action needs to be permanent
If I have to keep reporting the same issue is it really resolved ?
Visitors pass
I own my apartment, you do not have the right to control the visitors except through assurance of granting access. I set the time when they leave you don’t even if they are sleeping over or if I want to give an access to a family member for months.
This is illegal and you must fix the app so it supports the residents and not disturbs them.
This is illegal and you must fix the app so it supports the residents and not disturbs them.
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Response from developer
Dear customer, we appreciate you raising this concern. Please share further information at [emaarone-support@emaar.ae] so we can thoroughly investigate and find a solution.
Emaar One app
Always crushing, not user friendly, slow
Slow, unreliable
The app keeps crashing, no responses, unreliable in general.
Useful app but ..
as for june 2026 the app a
has been updated with a new interface. However i find the old interface was better and more user friendly. also the AI integrated is not very smart …
has been updated with a new interface. However i find the old interface was better and more user friendly. also the AI integrated is not very smart …
Confusing
Always service charges don’t match my accounts
Bad
Sluggish and constant crashing app
Extremely Disappointed With Emaar one App Service & Lack of Response Regarding Serious Hygiene Compl
As an apartment owner, I am truly disappointed with the Emaar One app service and management response. Since last Tuesday, I have been continuously sending complaints regarding a serious neighbor disturbance issue, but still I have not received any phone call, email, message, or proper response.
The neighbor’s pet is urinating onto my balcony, causing a strong smell and serious hygiene issue. Because of this, I cannot properly use my balcony anymore. I also informed the Creek Edge Tower 1 security team, but they only informed the neighbor and no proper action has been taken.
Today I sent my second reminder, but still there has been no response or follow-up from Emaar management. As a resident and apartment owner, I am truly disappointed with this poor service and lack of support regarding such an important hygiene and health concern.
The neighbor’s pet is urinating onto my balcony, causing a strong smell and serious hygiene issue. Because of this, I cannot properly use my balcony anymore. I also informed the Creek Edge Tower 1 security team, but they only informed the neighbor and no proper action has been taken.
Today I sent my second reminder, but still there has been no response or follow-up from Emaar management. As a resident and apartment owner, I am truly disappointed with this poor service and lack of support regarding such an important hygiene and health concern.
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Communication
Unable to contact a person when you have a problem
Very poor service
The customer service and accounts team is the worst I have come actoss. Deapite mKingnpayment, the app will continue relecting outstanding. Pathetic. Keep writing emails. No response from accounts and finance. Horrible exoerience
App works fine until it updates!
App works well for the most part but everytime there is an app update, your data gets deleted and you have to re-register which requires resubmitting all your documents. It is hugely frustrating and for that reason doesn’t score higher than 3 stars.
What have you done?
You put into app time to update it leads person to Apple Store and here is no optionfor update it says open when you click it it opens app with the screen again time to update,are you joking to people?
Cant enter the app at all?
Why you breaking down everything whenever you try to improve?
Cant enter the app at all?
Why you breaking down everything whenever you try to improve?
Buggy mess
I cant reach support! Because the app is bugged, Everytime i try to raise a service request it keeps on asking me to update my details and nothing changes, tried 10 times and nothing changes! 0 stars if possible! Maybe if i share my number here i would hear from emaar?? Terrible experience
