Terrible end user experience
Have to login every time you open the app, app takes forever to download, to get from tab to tab. There’s always stagnations!
The categories don’t make sense. Nor can
You add or select one that is relevant . Terminology is archaic.Impossible to navigate efficiently. Worst app!
For the service fees, we’re paying you think the app could be developed better. It’s 2026. Use AI tp
Help develop an efficient platform
The categories don’t make sense. Nor can
You add or select one that is relevant . Terminology is archaic.Impossible to navigate efficiently. Worst app!
For the service fees, we’re paying you think the app could be developed better. It’s 2026. Use AI tp
Help develop an efficient platform
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Poor customer service
When there is a query, there is a set of automated messages, wasting your time and ultimately, you can’t contact anyone!
Water Pipe Damage
Emaar Finishing Quality Errors
Perfect
Best App and easy to use
Advance Payment Not Working
I have been trying for several days to make an advance payment using EMAAR One. It keeps loading on the final page and never completes the transaction. I’ve reported the issue with screenshots but EMAAR says the issue has been fixed. Clearly, it hasn’t. I’ve tried different devices and reinstalled the app to no avail.
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No invoices visible Paying for fees atrocious
Using the Emaar One app to manage and pay annual management fees has been an absolute nightmare. There is zero visibility into current or breakdown fee amounts, making it impossible to see what invoices are actually related to.
As overseas property owners, this made the payment process extremely difficult and confusing. Instead of a clear, seamless app experience, we had to spend hours backtracking through countless emails just to determine which department to contact and locate the correct payment link.
For an app meant to streamline property management, the complete lack of basic billing transparency and usable payment routing is completely unacceptable. Significant improvements are needed immediately.
As overseas property owners, this made the payment process extremely difficult and confusing. Instead of a clear, seamless app experience, we had to spend hours backtracking through countless emails just to determine which department to contact and locate the correct payment link.
For an app meant to streamline property management, the complete lack of basic billing transparency and usable payment routing is completely unacceptable. Significant improvements are needed immediately.
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Very good
William
Response from developer
Thank you for your positive feedback on our app! We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to continuing to provide you with top-notch service.
Good app, poor service
Been waiting 6 months for technical issue to be resolved. Support says it will be solved in a few days and disappears. Frustrating
Terrible end user experience
The categories don’t make sense. Impossible to navigate efficiently. Worst app!
Collects personal data
Application is collecting, processing and storing personal data without any explanation and notification. Personal data potentially is being used for ads and selling purposes
Slow, full of bugs and keeps crashing
Even after the latest update v6.4.6, the app crashes often, certain menus do not load properly, and sometimes the place I occupy does not even show up. I have higher expectations from such a well established developer with so many properties.
Payment gateway issue
Hi I’ve tried multiple times over the past few weeks but your payment gateway doesn’t work. Please rectify this immediately. Thank you.
Response from developer
We're sorry to hear about your experience and truly appreciate your feedback. We are constantly working to improve our services and would like to understand your concern better. Could you send us more information over to [emaarone-support@emaar.ae] so we can help? Thank you.
Everything is bad about Emaar
The service gone down with Emaar since 2024 this is including the communication too, ur staff are very bad even in the office in manzil mall , I already sold one of my properties with Emaar and trying to get rid of second one
Excellent app
Makes handling your real estate and maintenance easier and more reliable. Customer support and follow ups are great to make sure satisfaction. Well done Emaar
Not sure why there is an app
Doesn’t work!
Emaar One App
- very slow
- can’t delete notification messages
- some items not clear how to request ( example how to ad a car to my property for easy access )
- does not show how much credit I paid towards annual service charge
- can’t delete notification messages
- some items not clear how to request ( example how to ad a car to my property for easy access )
- does not show how much credit I paid towards annual service charge
Action needs to be permanent
If I have to keep reporting the same issue is it really resolved ?
Visitors pass
I own my apartment, you do not have the right to control the visitors except through assurance of granting access. I set the time when they leave you don’t even if they are sleeping over or if I want to give an access to a family member for months.
This is illegal and you must fix the app so it supports the residents and not disturbs them.
This is illegal and you must fix the app so it supports the residents and not disturbs them.
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Emaar One app
Always crushing, not user friendly, slow
Slow, unreliable
The app keeps crashing, no responses, unreliable in general.
