Horrible
Beside that they stole me so many times, tried to send my emails and they were left as draft and that charge it as £2-£4 and my money went by my account even though the email was never sent. So many other times it stopped working suddenly for days and days . Delusional app! They need to do so many improvements otherwise not recommended at all because is not funny to lie and fool the people in need.
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App no longer works
This used be good little app shame it no longer works!
Poor App
Aside the fact it can take days for someone to receive the message I send, if you try use Apple Pay to top up, even though Apple Pay is shown as an acceptable payment method and is the top option on the payment screen, it then says Apple Pay is not accepted. Francis Toye, come on. It costs a fortune to send a simple message that you’re probably paying nothing for. Put some of the money you’re making into app development. Typical capitalist behaviour. If this was my app I’d be ashamed of myself
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Too inconsistent
My emails at first were getting to my partner within 20-40 minutes and I was getting a reply back within that time. He has a laptop so doesn’t have to wait for someone to print things out. But now they’re taking several hours to a day to reach him and I don’t get replies until the following day after. It’s one of the only forms of contact we have so it’s better than nothing. But as he is on suicide watch, not being able to communicate with him regularly is the worst. And I don’t understand why the app sometimes works but basically doesn’t most of the time.
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Dissapointing and frustrating
You have to stay on the app for the emails to send it costs money to email them and money for them to reply which adds up and makes no sense the price because emailing someone should be free, you also don’t get a notification when they reply only an email there is no option to change this. When a reply is received you have to wait on the app for at least a few minutes ti show up.The whole thing needs updating.
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Absolute Rubbish
This is supposed to be a way of keeping contact with your family, it hardly ever works or sends anything first time ! Photos are a nightmare and the advertised support does not exist the email fails and when you ring the number it just says no agents available and cuts you off. But they are very happy to take your money on top ups. Complete scam
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Full of issues
There are numerous issues which I tried to communicate in an email via the app, only for it to bounce back as undeliverable.
The app is very unstable and unreliable. I have a blank screen where previously old messages were. A message I sent has been completely lost. Often it does not connect to the server and can take days to send/receive messages.
The app is very unstable and unreliable. I have a blank screen where previously old messages were. A message I sent has been completely lost. Often it does not connect to the server and can take days to send/receive messages.
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Pointless
Works for a week then dosent let you log back in after taken your money
Shocking!
Ive emailed them regarding the problems im getting, msgs not received, paying for replies but never getting them, sending pics and them not being received. Im spending so much money whilst theyre not even being sent/received!! Its a joke and they have blamed it on me using the welsh language to speak to my partner even though he is welsh in a welsh prison in Wales!! Baffled!!
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App don’t work
App don’t work
Clunky
Slow, clunky, errors connecting to server. Support mail address in app fails and is different to the web site.
Neatphone just sates communication error.
Apple Pay does not work all the time.
Extremely poor for a paid service.
Neatphone just sates communication error.
Apple Pay does not work all the time.
Extremely poor for a paid service.
STAY AWAY FROM THIS APP
Worst app invented!!!!!!!! money taking scammers the lot of you.
Useless
Says it accepts Apple Pay but apple pay doesn’t work and you just get a message saying something about the app settings where there is nothing about Apple Pay, you use the email link in the app to find out how fix the problem and the email just bounces back as unknown address. Just a pile of rubbish
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No use?
Can’t save contact they just disappear
Disappointing
I downloaded this app but unfortunately when I tried to register no matter what I put in as my password it just said it was invalid. Very frustrating experience.
Doesn’t work
Register for new account…account already exists. IT DOESNT! I’ve never used this app before. This app works as well as the UK judicial system
Rubbish app scam
What a scam so app was fine until I uploaded the money then it doesn’t let me spend the money not letting my send email free the lifers man
Worst app ever
Does this app even work?
It was working 6 months ago albeit poorly but now nothing goes through, you email for help that doesn't go through.
It was working 6 months ago albeit poorly but now nothing goes through, you email for help that doesn't go through.
Crashes all
No connection to app any more unable-to log n
Please sort it out
I just got an app for few days and managed to add some money and send couple of messages, patiently waiting back for response, and then all of the sudden I’ve been logged out and what ever I do I can’t login back. It’s just horrible. Like we out here been punished as well? It’s cruel. It’s only way how atm we could have any contact, and I have no clue what is going on, is he alright at all. Please with all respect dear developers you should know that this is more then app for many people. It’s lots of actual human emotions and pain involved. Please sort it out. With hope. Kind regards
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