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Prison Video

Prison Video

Secure Video Calls For Prisons

74 ratings
62 reviews
🔧 Utilities
🌐 Social Networking
Free

Details

  • Released
  • Updated
  • March 19, 2020
  • July 23, 2026

Features

Developer

PHONEHUB IO LTD
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About

Connect with incarcerated loved ones through secure video calls. This service allows approved social contacts to participate in virtual visits, bridging the distance and fostering connections.

✓Secure video calls
✓Connect with loved ones in prison
✓Approved social contacts
✓Prison staff approval required
✓Available at participating prisons
Show original description

What users say

Summarized from real user reviews of Prison Video. Based on 74 reviews and a 4.8/5 average, it highlights the 9 positives and 18 negatives reviewers mention most about this Social Networking app.

Positive things

  • 👍Great platform for connection
  • 👍Excellent for keeping in touch
  • 👍Good quality video calls
  • 👍Clear and uninterrupted calls
  • 👍Allows seeing loved ones' faces
  • 👍Helpful for families with incarcerated members
  • 👍Free service
  • 👍Longer call times than phone calls
  • 👍Works better now than during COVID

Negative things

  • 🐛Calls frequently don't connect
  • 🐛App is buggy and cuts out
  • 🐛Calls are often cancelled or end early
  • 🐛Poor signal quality at prisons
  • 🐛Timing issues with booked calls
  • 🐛Difficulty booking calls
  • 🐛App is down or not working
  • 🐛No notification to join calls
  • 🐛Customer service is unhelpful or non-existent
  • 🐛Strict rules and regulations during calls
  • 🐛App is unsupported or not available in certain regions
  • 🐛Issues with user verification
  • 🐛Calls are paused for minor reasons
  • 🐛Frustrating to use
  • 🐛Previous services (Purple Visits) were better
  • 🐛App force closes during calls
  • 🐛Lost minutes due to connection issues
  • 🐛Difficult to sign up
See all reviews

What's New in Prison Video

3.24.2

July 23, 2026

In this update we've squashed some bugs to improve performance.

User reviews

Most RecentHighest RatedLowest Rated

Lb

Great platform
rasterforirasterfori

Good service

Excellent for keeping in touch a free half hour FaceTime call
Minnie Mo84Minnie Mo84

Video visit

Love this had a great clear uninterrupted 30 min video call so happy to see his face as he to far away for me to travel
Happy Customer 24Happy Customer 24

Doesn’t work

It’s been down for two months soo I’m struggling too book a video call with my boyfriend and I’m really said about that I’ve tried too contact them nothing
Tinyyy999Tinyyy999

notusasupported

remove from appstore
nessabearsnessabears

Response from developer

Hi there, our app is for family members/significant others with prisoners who are based in England and Wales. Our service does not support prisoners who are based in the US. Have a nice day!

See 57 more reviews

Developer apps

Prison Voicemail
Prison Voicemail

Your Voice Matters

🌐 Social Networking

(4)

Free
See developer apps

User experience

🐞

Reported Bugs

17 issues

App crashes or exits immediately after opening

Bug

Call connection issues

Bug

No sound or video during calls

Bug

Calls cut off unexpectedly

Bug

App not working after updates

Bug

Error messages when trying to accept calls

Bug

No option to join scheduled calls

Bug

App not allowing submission of comments

Bug

Prison selection dropdown not working

Bug

Verification of children not processing

Bug

Calls cancelled with little notice

Bug

Dropped connections due to monitoring station restarts

Bug

Cannot join calls as easily as previous services

Bug

Lost minutes at the beginning of calls

Bug

Accidental screenshots causing call cancellations

Bug

No notification for scheduled calls

Bug

App not loading or crashing on launch

Bug
✨

Requested Features

9 requests

Allow screenshots during calls

Feature

Allow showing the sun or sky during calls

Feature

Allow bringing other people into the call

Feature

Improve customer service responsiveness

Feature

Make the app available in more regions

Feature

Revert to Purple Visits service

Feature

Allow longer call durations

Feature

Allow smoking during calls

Feature

More flexible booking times for those who work weekdays

Feature

FAQ

What is Prison Video?

Prison Video is a service that allows approved social contacts to conduct secure video calls with loved ones who are incarcerated. It is developed by the same team behind the Prison Voicemail service.

How do I use Prison Video?

To use the service, it must be available at your contact's prison, and you must be approved for video calls by the prison staff. Once approved, you can participate in video calls with your incarcerated loved one.

Is Prison Video free to use?

The application itself is free to download and use. However, the service may be ad-supported, and specific usage costs or limitations may apply depending on the prison's implementation and the service provider.

Who can use Prison Video?

This app is for approved social contacts who wish to connect with individuals in prison. Both the prison facility and the user must meet specific approval criteria set by prison staff.