Great concept
GOOD APP
Response from developer
Thank you for your feedback. Our app currently only allows the entry of insulin injectable medications, but we are tracking your request for additional medication options as a future enhancement. You can only delete a previously documented entry, but you are able to edit the date and/or time when documenting an entry in the logging screen. To change the date, tap on the date in the logging line, and then tap on the date again that pops up to launch a calendar. You can edit the time by tapping on the time in the line when logging as well. Please reach out to us at bdbriight@embecta.com with any additional questions. We are happy to help.
STILL NEEDS WORK
In the first 5 min ive already run into multiple issues while trying to set up app.
med list only shows what im guessing is a list of various insulins. NO by mouth or weekly injectables (Metformin or Trulicity) shown.
instruction page isnt the same as the actual app (maybe that is due to my not entering any medication) instruction page shows a calendar and a clock so i assume you would be able to change dates/times. HOWEVER app just has choice of Graphs/Overview or History
when I enter a blood sugar, it logs it as the current time, which is great except when you want to add either past entries or forgotten entries. (i was just diagnosed type II, two weeks ago, but no worries i had gestational diabetes in the past & im a retired EMT so i’ll figure it out), but still i would like to add these previous entries as well. When you tap on the blood sugar you entered you’re only given the option to delete the entry, not change it. So I guess that I’m at an impasse.
Response from developer
Thank you for your feedback. Our app currently only allows the entry of insulin injectable medications, but we are tracking your request for additional medication options as a future enhancement. You can only delete a previously documented entry, but you are able to edit the date and/or time when documenting an entry in the logging screen. To change the date, tap on the date in the logging line, and then tap on the date again that pops up to launch a calendar. You can edit the time by tapping on the time in the line when logging as well. Please reach out to us at bdbriight@embecta.com with any additional questions. We are happy to help.
Non working app
Response from developer
We are sorry to hear that the app stopped working for you. We have a new release with performance enhancements releasing soon. In the meantime, please reach out to us at bdbriight@bd.com with more details about the issues you are experiencing, and we would be happy to help.
Cannot log back into my account
Response from developer
Good morning. I am sorry to hear that you have not been able to log into the app for several days. I responded to your email the other day as well, did you receive that? Can you please try uninstalling and reinstalling the app before logging in again? If you are still unable to log in please let us know at bdbriight@bd.com and we'd be happy to help investigate further.
Was ok
Response from developer
Hi Stan - I am very sorry to hear that you are having trouble documenting your blood sugar readings after updating to our latest version. Can you please send me a message at bdbriight@bd.com with more information on what you are seeing? I would like to help get this corrected for you as soon as possible.
Unable to set up account
Response from developer
I am very sorry to hear that you cannot log into the BD Diabetes Care app. Can you please try resetting the network settings on your mobile device and then start the registration process again? We are actively looking into a cause for this type of error and I can be reached at BDBriight@bd.com if you have any more information on the issue or questions.
Does Not Work
Response from developer
Hi Xanadu7178 - I'm sorry to hear that you are unable to get into the BD Diabetes Care app! If you send me a message at BDBriight@bd.com with the version phone you are using and the step in the registration process where you are getting stuck, I'd be happy to help.
Can’t get connected
Response from developer
We are sorry that the app does not meet your needs. We are aware of this issue and are working to fix it. Please send the details of your issue to bdbriight@bd.com and we can help fix it.
Can’t get past Agreement section
Response from developer
I'm sorry to hear that our app does not meet your needs. If you have any specific questions or concerns, please reach out to us directly at bdbriight@bd.com and we’d be happy to help.
No title
Sorry I couldn’t use the app.....✝️
Response from developer
Thank you for your feedback. I'm sorry the app wasn't what you were expecting. While we can only directly connect to the Accu-Chek Guide meter, we can also connect to Apple Health. If you share your blood glucose readings with Apple Health, we can pull that information into the app along with your steps data. If you have any questions or additional feedback, please reach out to BDBriight@bd.com and I'd be happy to help.
Don’t risk using this app
Response from developer
We are sorry you experienced this issue, please reach out to us at BDBriight@bd.com for assistance.
Needs more for meal tracking
What I am really looking for is a way to track my meals more for a diabetic diet. I don’t seem to find this in any app that I have found yet. I would like to be able to log the number of starch servings, number of meat servings, number of fruits servings etc... for me, trying to track a balanced diet throughout the day is more important than just counting carbs. I’m allowed so many starches, so many meats, etc. per day. This would be a really big help in this app and I would give it full amount of stars if it had this feature.
