No longer pairs
Bought my second Ember mug as my first one would not pair. After two months the second one will not pair.
App needs to update to work
I have loved my ember mug every day for years but with the new iPhone update, it won’t work, I have tried EVERY suggested fix and it won’t stay connected with Bluetooth :( PLEASE update! It’s not really fair to buy a $160 mug and then have it not work just because of a phone update!
Cannot pair with the mug
I have tried many times but cannot pair the mug with my iPhone. I was able to do it before. The Ember app logged me out and now I cannot sign in.
Unable to pair
This seems to be an ongoing issue. I did a hard reset of the mug I deleted and re-downloaded the app and nothing is working.
Not easy
App issues
Scam company
My perfectly functional mug is a brick because this app no longer supports any product except the latest model. This company is a scam.
Edit: Downloaded Mug Monitor and it immediately connected to my mug without issue
Edit: Downloaded Mug Monitor and it immediately connected to my mug without issue
Refusing to fix app
A recent update just broke the app for me. My ember mug 2 will no longer pair, and I am unable to sign into the ember account I’ve had for years now. Multiple people communicating similar issues, and still no fix. Hopefully by the time you see these reviews it’s not too late to return your possibly newly purchased and presently unpairable, i.e. unusable, mug.
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Unusable application
The app starts on a splash screen and never moves off it. I’ve tried loading it on different phones and iPads - all the same. A google search brought me to some message boards that suggested change the devices language/region and putting it back might fix it? Seriously? The mug was $105 and it has never been reliable and is now unusable. Don’t buy this mug. I would say don’t use their software, but that would be redundant. Even if you tried, it’s unusable.
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Hunk of junk
I keep going in circles with this app. I downloaded the latest and the blue pairing light blinks, but the screen takes me back to the setup and I’m sick of it! Off To Goodwill it goes! Someone else can play with it.
Pairing needed
It seems as if the mug needs to be paired each time the app is upgraded. I do like the way coffee is kept warm. It really needs a lid in order to increase the time until it needs charging again.
v4.5.12 Update is Another Total Failure
Once again an epic failure of a release, just like v4.5 because the latest v4.5.12 update requires mugs to be re-paired.
That would be fine if the feature actually worked. Now my mug is useless… again.
Still you people haven’t considered doing any actual testing before shipping?!!
Shocking, shoddy, hapless, useless… I could go on.
That would be fine if the feature actually worked. Now my mug is useless… again.
Still you people haven’t considered doing any actual testing before shipping?!!
Shocking, shoddy, hapless, useless… I could go on.
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App is terrible
I don’t know what changed but I can’t even log in now. They send an email link which times out because it doesn’t work. So now I have no way to operate the three overpriced mugs that I have owned for years.
Latest update 4.5 done 10 hrs ago crashed app completely
Update: I googled and someone said that the ember mug and ember mug 2 will be phased out and no longer work with the app. Only ember mug 3. and newer travel mugs etc. All old devices including travel mugs are no longer supported. I have an ember 2 I just bought a month ago and it’s never been opened. I just wasted my money. I really hope this is just a rumor and not true. If so, shame on them for still selling products that will no longer be supported.
Original post:
My app and mug were fine yesterday, but today I open app and the mugs under devices list disappeared. I logged out and logged back in and still missing. I did a hard reset of mug and unpaired. Now it won’t pair and Bluetooth not finding it. I also tried logging out and now I can’t get back in. Sign in page apple sign in doesn’t work. Google email doesn’t work just spins but won’t log in. Email link also doesn’t work. I love ember and I just got new mug that I haven’t paired yet as my old one is still in use. If app is no longer working I’ll have to return it. Also, when I did manage to log in first time my account was missing my profile. If I try and add my name and hit save that also doesn’t save it. Just stays blank. If I repair my phone it just unpairs as soon as I close the app. This is insane please fix the app crash.
Original post:
My app and mug were fine yesterday, but today I open app and the mugs under devices list disappeared. I logged out and logged back in and still missing. I did a hard reset of mug and unpaired. Now it won’t pair and Bluetooth not finding it. I also tried logging out and now I can’t get back in. Sign in page apple sign in doesn’t work. Google email doesn’t work just spins but won’t log in. Email link also doesn’t work. I love ember and I just got new mug that I haven’t paired yet as my old one is still in use. If app is no longer working I’ll have to return it. Also, when I did manage to log in first time my account was missing my profile. If I try and add my name and hit save that also doesn’t save it. Just stays blank. If I repair my phone it just unpairs as soon as I close the app. This is insane please fix the app crash.
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App doesn’t work
Cannot log in. And when I select guest, I cannot pair my mug. Sounds like this company must be going out of business or something as they don’t seem to care
Continually loses connection
I have used ember mugs and the app for years. The app continues to have issues and lose connection with the mug. Sometimes I can get it to reconnect by uninstalling the app, selecting forget each of the ember devices in Bluetooth, then reconnecting it all. Today I can’t even get ember to log in. This is one of the most unreliable apps I use. As great as the ember mugs work the app is almost unusable. They need to invest in another app that actually works. It’s the only way to control the temperature on the mugs. Sorry but 1 star for frustration yet again with the ember app and mug. I may look at another brand of mug next time I purchase one with as bad as the app is and with the travel mug 360 lids continuing to break after being extremely cautious with it. On my 3rd 360 lid now and it broke recently. Disappointed
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Total garbage + atrocious customer support
Absolutely horrible app — utterly incompetent. Mugs disconnect and lose their settings constantly. The ONE PURPOSE of this app is to set your desired temperature for a mug, but this app randomly changes your temperature setting — how the hell do they screw that up?
It often connected to a different mug than you selected. The temperature slider resets and/or stays in the 0/Off position even when the temperature readout above it is showing the actual temperature.
The fancy new UX gets confused and shows the wrong numbers often.
Lastly, Ember’s customer service is horrific. The average response time is 3 weeks, though my most recent support ticket took over two months to get a reply — and the first response is always a generic copy/paste of troubleshooting steps, not anything aimed at the actual issue you reported.
Absolute incompetence from top to bottom. I wish I could rate this app 0 stars.
I think Ember is either out of business or headed there any day now. There’s no other explanation for the utter lack of care or support.
It often connected to a different mug than you selected. The temperature slider resets and/or stays in the 0/Off position even when the temperature readout above it is showing the actual temperature.
The fancy new UX gets confused and shows the wrong numbers often.
Lastly, Ember’s customer service is horrific. The average response time is 3 weeks, though my most recent support ticket took over two months to get a reply — and the first response is always a generic copy/paste of troubleshooting steps, not anything aimed at the actual issue you reported.
Absolute incompetence from top to bottom. I wish I could rate this app 0 stars.
I think Ember is either out of business or headed there any day now. There’s no other explanation for the utter lack of care or support.
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App not working
Can’t find the mug.
Roll back to 3-4 years ago, please.
This app was comprehensive and effective several years ago. There was functionality through Apple Watch, as well. It hasn’t worked since the last large update 2-3 years ago. One would think, that with a product that is dependent on an app, that the app would be bloody well fixed by now. Fix it, or the company fails altogether.
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Not good
The app keeps unpairing the mug, and I have to keep redoing it.
Terrible UI
Can’t tell whether it’s on or off.
