Unstable bluetooth
Pairing is easy but for some reason its hard to connect to the mug after that even if its basically next to the phone and powered on
App is mostly fine, AI support kinda sucks
The app is mostly good, some connectivity issues to the mug on occasion but generally works as advertised. The AI support the ember team is using kind of sucks… it works but not without significant hassle and repetition.
Can’t login
Email login link doesn’t work can’t use app or product at all
Somehow made it worse again
Unable to login. I logged in as guest. But my mugs don’t show up. I’ve tried unpairing the mugs but now I can’t re-add them.
Still bad
It’s been a terrible app for over a year now…. Clearly there has been no attempt at fixing kit. Still won’t stay paired.
So annoying
Keeps giving me a notification that the temp has been reached over and over again. Stop.
Poor design and worse support
I hadn’t used my mug in a while but with the cooler weather coming back I finally can. The app update makes you re-login with an email verification link. That’s fine on its own but it took me reading other reviews to learn that to make the email link work you have to fully close the app first before clicking the verification link. This is clearly a development issue that has been known for months and yet the Ember team has chosen not to correct it or to make that information clear. So while the app is technically still usable if you figure that out on your own, It’s a significant miss as far as customer support.
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Broken
New version is busted. Account login doesn’t work. Pairing doesn’t work. Awful.
unstable
my mug hasn't been able to work for months and finally is working again. if the app stays stable i'll change the rating.
Impossible to save
Works one day at a time, they you have to erase it and re pair, every time, super annoying
Needs a widget!
The app is fine but a widget for the home screen would be really nice to have. It would be great to be able to quickly check the battery level of my mug without having to go into the app.
Mug won’t connect
I have been having trouble connecting the mug to the app. It’s connected via Bluetooth but the app gets stuck on “Mug Found!”. Horrible app.
App stopped working
It was good for a year, but now the app has stopped working and I don’t like cold coffee. This cup cost too much to only last a year.
Very frustrating app
Besides the fact that this app wouldn't work for months last year, it constantly updates and makes your dance through hoops to login. Why do I need two factor identification for my electronic mug? Just seems like they fired their whole app development team and just let AI manage it now.
Only warms while app is open
App stopped working. Difficult to pair mug. Warms up only if I keep the app open
You had one job
My previous paired mugs have been removed and I cannot get past the “add new device” screen anymore. Please fix.
Terrible Product
Of all the “Tech Products” I’ve used the last 10 years, this is the absolute worst one.
The software is incredibly buggy, you never know when it is going to work, and even when it does, it often struggles to raise the temperature of a full cup of coffee above 135 degrees.
For $150, this mug is a huge scam. It is incredible that a company is allowed to sell such a faulty product.
The software is incredibly buggy, you never know when it is going to work, and even when it does, it often struggles to raise the temperature of a full cup of coffee above 135 degrees.
For $150, this mug is a huge scam. It is incredible that a company is allowed to sell such a faulty product.
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App deleted mug & can’t repair
The newest app version deleted my paired mug, and now I can’t get past the “confirm mug” page when I try to repair it. The mug is stuck at a high, undrinkable temperature. Garbage app
When it actually works it’s great
When the app actually works it works pretty well. The problem I've had recently is that for the last month or so, whenever I open the app, I see the orange background with the Ember logo on it and then it just freezes and nothing happens. I just close it out, reopen it, and I've uninstalled and reinstalled it. It's just totally unusable for whatever reason. I've tried clearing all app data on it, but it just doesn't work ever since whatever last update they've done. When it was actually working before, it worked great. Idk what kind of issues they have going on over there but they have some major bugs to fix
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Planned obsolescence
The Ember app has never been 5-star but in the past few months it has solidly deserved this 1-star rating. Something has gone on at Ember it's like they are intentionally making the app worse my Mug2 no longer turns on/off on command and the status light is practically useless the mug had a mind of its own now and the app does not seem to control it. If Ember is trying to steer customers to upgrade to the Mug3 with these shenanigans it's all having the opposite effect on me. I'll be searching for another self-heating mug brand.
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