Need App Improvements!!!
The app keep telling me my mug is either not charged even after it’s been on the charger all night or that it is empty when it is not! Sooo frustrating! Please fix because these mugs are not cheap!!!!
Broken App
The update broke the app; my mugs no longer show up and the app is unable to pair them. It's been broken for months.
Poor Bluetooth Pairing
When it works, it’s great. Problem is it doesn’t work more than it works. Yes, the cup does work without the app, but the app is where you set the temp & check the battery. I have four Ember cups, so that tells you how much I like the cups. I’m a slow coffee drinker. The app is not capable of keeping all of the cups paired. So, some mornings it’s lukewarm vs the max temp I prefer. I’m pairing with both an iPhone & iPad. PLEASE make the app more compatible with multiple cups.
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Do not buy mug unless the fix this app!!
I’ve had an ember mug now for well over a year and it’s been a good product. Unfortunately, their last update completely broke the pairing with the mug itself. The mug is now a useless paper weight, locked on a temperature I can’t control. While the company has been responsive to emails, they’ve given no indication as to when they will have a fix for this problem. As such, my mug is virtually useless, just like many others. It would be nice if they could indicate to us when this will be fixed, but until such time, I wouldn’t purchase this mug or anything that uses this app and an iPhone until it’s fixed.
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Won’t pair anymore
Worked perfect for a year, now the app doesn’t recognize my mug and won’t pair. Now I’m unable to adjust temp if needed👎🏼
