I’m done with Ember
The software & app are very unreliable. They work the way you expect them to maybe 20% of the time. For $150, that is unacceptable in my opinion.
When it works like it should, it’s great. It’s so quirky though, you never know what you’re going to get day to day, even if you charge it the night before. There are connectivity issues too that make heating delayed all the time.
The Charging plate & mug are well made though. The whole setup is incredibly poor, however, and a very poor value overall. It used to be good, but it has been awful the last 18 months. Buyer beware!
When it works like it should, it’s great. It’s so quirky though, you never know what you’re going to get day to day, even if you charge it the night before. There are connectivity issues too that make heating delayed all the time.
The Charging plate & mug are well made though. The whole setup is incredibly poor, however, and a very poor value overall. It used to be good, but it has been awful the last 18 months. Buyer beware!
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Great idea but…
This product is awesome when it works. I’ve needed a replacement charging plate. Now my original mug refuses to pair with the app/phone. I’m unable to confirm it’s charging either. The light doesn’t go to green as it should. A mug held in reserve & never used charges & pairs but doesn’t heat the coffee. For as expensive as this product is, the reliability factor is a fail. And like every other company, talking to a person is impossible.
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Decent, but overpriced as a result
The software & app are inconsistent. They work the way you expect them to maybe 70% of the time. For $150, that is unacceptable in my opinion.
When it works like it should, it’s great. It’s so quirky though, you never know what you’re going to get day to day, even if you charge it the night before. There are connectivity issues too making heating delayed.
The Charging plate & mug are well made though. The mug holds a charge for a solid amount of time.
When it works like it should, it’s great. It’s so quirky though, you never know what you’re going to get day to day, even if you charge it the night before. There are connectivity issues too making heating delayed.
The Charging plate & mug are well made though. The mug holds a charge for a solid amount of time.
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Cant pair bluetooth
Cant pair mug- tried all the support suggestions. Seems to be an app issue- please fix the app.
The app is a scam.
Cannot connect mugs to app and my preset temperatures lost. This update does not fix it.
