Not easy
App issues
MMehbuyer
Scam company
My perfectly functional mug is a brick because this app no longer supports any product except the latest model. This company is a scam.
Edit: Downloaded Mug Monitor and it immediately connected to my mug without issue
Edit: Downloaded Mug Monitor and it immediately connected to my mug without issue
Bbetterwhale2497
Refusing to fix app
A recent update just broke the app for me. My ember mug 2 will no longer pair, and I am unable to sign into the ember account I’ve had for years now. Multiple people communicating similar issues, and still no fix. Hopefully by the time you see these reviews it’s not too late to return your possibly newly purchased and presently unpairable, i.e. unusable, mug.
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GGabe9472649
Unusable application
The app starts on a splash screen and never moves off it. I’ve tried loading it on different phones and iPads - all the same. A google search brought me to some message boards that suggested change the devices language/region and putting it back might fix it? Seriously? The mug was $105 and it has never been reliable and is now unusable. Don’t buy this mug. I would say don’t use their software, but that would be redundant. Even if you tried, it’s unusable.
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JJeffM2011
Hunk of junk
I keep going in circles with this app. I downloaded the latest and the blue pairing light blinks, but the screen takes me back to the setup and I’m sick of it! Off To Goodwill it goes! Someone else can play with it.
BBikingsuz




