App doesn’t work!
Please update the app to make all of the features available. I can’t add a new pet in the app or on your website. This is super inconvenient and there are so many recent reviews of people having the same issues.
The worst insurance ever
I made six claims for my two cats. None of those were reimbursed because they missing “full pre-policy medical history”. And this was my first visit to vet. There ain’t no history I could provide. So I guess people can use this insurance only after year of paying them. Worst insurance ever.
Would not recommend
We have been with embrace for over a year. We filed a few claims about 30 days ago. Embrace still hasn’t processed them. If we email about it, it takes a week for anyone to get back with us. Then it’s generic answers. When we call, we’re on hold for over 25 minutes before reaching someone. When the answer, they don’t help, the person just said, “wait another week.” Would highly recommend going with another company that has better customer service and response times.
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Forget trying to submit claims
In a recent round of updates, you are unable to submit any claims via app. Good luck!
Unable to submit claim
I tried to submit a claim for wellness which I have bought the insurance for but no matter what I typed in the reason for submitting a claim, it wouldn't let me to move to the next step. I tried submitting another claim for an injury, same result.
Still Non-functioning after Spring 2026 update
I used to use this app all the time to submit and check on my claims. Since the latest update with the logo change, the app is completely unusable. I cannot tap, swipe or do anything after logging in. I wish I could use it because it looks like a nice update! iPhone 13 Pro. Review updated July 2026. Still non-functioning. Otherwise great insurance and service!
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great way to waste money
my pets condition was 100% supposed to be covered per my lawyer. they will delay your claim and after they recieve enough monthly payments from you, they will deny it.
Claim Submittal
The Embrace app makes it so easy to submit claims. Typically, I can submit them in less than five minutes.
Unusable
After the most recent update this app is completely unusable. Every time I open it it’s frozen and I can’t even tap on anything.
New Update Doesn’t Work
Can’t do anything on this app. Get an error with everything I try to do
Huge step backwards
This latest update to the app is awful! Not only is the interface less user friendly, the app malfunctions and makes uploading documents difficult to impossible. Pet parents dealing with their pets’ health issues have enough to worry about without Embrace making it even harder
Can’t login anymore. Useless service
Embrace’s IT infrastructure is completely broken. I can’t log into the app anymore. It was finicky before but now it’s useless. I’ve tried turning off my vpn and fiddling with wifi but nothing works. The website throws SSL errors frequently and the coverage for a senior dog is not worth it. Useless on every level.
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Login Fails Most Days
Unable to log in most days, either it never gets to 2 factor or 2 factor doesn’t recognize being sent and let me in. It’s also very hard to review claims when you have many going on. I can’t see what I’ve submitted to them. It’s 2026 people, come on, you just redesigned this app. Do better.
New update
The new app update doesn’t work, it doesn’t even open. I have the latest iPhone and the latest version updates.
Unbearably slow
This app sucks since it got updated. Asks for a damn verification code every time I log in and it takes forever to load or I get an error message. Trying to log in through the browser is no different.
Awesome
Love this app
App & website have been awful
I’ve been with embrace since the 90s these past months with needing a 2 step verification to log in is extremely frustrating as it never loads to the next page to submit the verification code… this actually happens on their new website as well… for the amount of money I pay monthly I expect to be able to submit claims & log into my account
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Zero stars. Login bug prevents claim submission
Their login has been broken for me for months. Resetting my password over and over does not work. They have failed to fix this. I had to submit a claim through their chatbot and now that its ready to review I still cannot login to see it and their chatbot is ghosting me. It’s getting to the pointing where I’m looking to sue them because this is starting to feel like a scam. I pay $70 a month for years and cant even log into the system to use the insurance I’ve been paying for.
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App is frozen
I have been trying to use the app for a week now. The app won’t load anything. I have to sign in every time but that is the only thing you can do at this point. I can’t submit any claims!
Insurance is great. They redid the app recently and it’s AWFUL
The old version of the app was awesome. Easy to use, and it worked like clockwork. Never an issue. The new app takes forever for every little step. It won’t load the vet invoices half the time. I have to load them two or three times. Then I get to the end and it won’t submit the claim, over and over and over again. Then I get out of the app and reopen it, and I’ve got 5 “open claims”, but it never actually submitted it, and I can’t go into any of those open ones and try to complete it.
Embrace, I don’t know why you redid your app, but please go back to the way it was before!!!
Embrace, I don’t know why you redid your app, but please go back to the way it was before!!!
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