App does not actually allow Face ID or 2FA
Unfortunately, despite having Face ID turned on, and both my cellphone number AND email in the account, the app will not text me the security code, nor will it utilize Face ID to login. It will send the 2FA code by email, eventually.
Helpful and Prompt
We’ve been clients of Embrace for around four years now, and this is our first major claim. Claim was for the initial vet visit for tibia and fibula fracture of our kitty. Happy to say, the claim was submitted and within five days we had our deductible acknowledged, and a check was sent. A good outcome so far. Next, we submit the claim for surgery, which was seven times the expense of the initial visit.. hoping for a good outcome there as well. I’m just grateful I can say now that we have pet insurance with Embrace! Thank you!
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Technical difficulties
Been trying to file a claim for days. Ap has ‘technical difficulties’. Website won’t upload correctly. Keeps saying no pet covered. It’s for wellness and is covered immediately. Thankfully , I’m still within my cancellation window and that’s what I’ll be doing. Very disappointed.
App is broken
The app has been broken for months. I called customer service and they said it was fine on their end so they didn't see the problem. I have deleted and redownloaded the app and checked the web browser. None of it works. I would like to see my pets policies and information.
Ever since the update I cant use the app
After logging in I can't use the app at all! The thing just doesn't register anything I press, the app is so broken!
