Unable to update my pets info or photos since last update
This app has been very good and convenient, but without the ability to update your pets’ information, it kind of defeats the purpose…
Submitting a bill
Submitting a bill is very user friendly ; no problem to get the money for the claim !
App is garbage!
Once upon a time, I could easily file claims for my pets in the app. The process was so quick and easy. Now, neither the app nor the website work. The app won’t even show my pets! All claims have to be emailed, and it takes at least a week for them to even acknowledge receiving it. This has been the case for months. They clearly have no intention of fixing the app, yet they continually push out useless updates. Garbage!
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Horrible App
No matter how many updates they do to the app, it still does not work. None of my pets ever show on the app. I cannot submit claims using the app since my pets never show. This has been going on for a couple of months now. And when I contact customer support, all I get in response is that they are working the problem. Yet the app keeps getting updated and the problem still exists.
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Unable to load claims
This app has not loaded or accepted claims since late June 2026. A once easy QUICK process, I am now tasked with submitting claims via email for a chronically ill pet. I was always a huge fan of Embrace and the support of insurance for our last 5 pets. I have no idea what is happening with the Embrace app and can only say what a shame the service has become. I expressed my concern to the company and have been asked to submit claims by email.
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