Encompass Insurance Reviews: Is It Legit?

Name: Encompass Insurance
Rating: 4.39539 (521 reviews)

Encompass Insurance

National General Insurance Company

💰 Finance

Customer Experience

Positive experience0.0% of reviews

Neutral0.0% of reviews

Negative experience100.0% of reviews

~ Based on 32 written reviews from the US App Store.

Is Encompass Insurance Safe?

Encompass Insurance appears safe based on user ratings. AppsHunter Safety Score for Encompass Insurance is 87/100.

This assessment is based on 521 user ratings, with an App Store average of 4.4/5.

Safety Analysis

86.2% of ratings point to a safe experience

1.8% of ratings suggest some concerns

12.0% of ratings point to a risky experience

~ Based on 508 App Store ratings for Encompass Insurance.

Is Encompass Insurance Legit?

Encompass Insurance appears to be a legitimate app. AppsHunter Legitimacy Score for Encompass Insurance is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Bad choice

Followed direction. Failed

RDRaSarah's Dad

a year ago

This is why I hate apps

I need companies to realize that everyone hates apps like this. It isn’t a good customer experience and adds no value. The app doesn’t offer any useful policy information and has no way to view policy documents. If I’m only able to access this stuff on the website then why have an app at all? To pull up my details after an accident? Yeah, sure, I totally want to spend five minutes fiddling with a busted app to replace the manual process of pulling a piece of paper out of my wallet or glove box.

Every time I log in it asks me to go paperless (I’ve opted into this multiple times in the six years I’ve been with Encompass and it has never worked, whether on the app or website). There’s no way to update or change the incorrect contact info it lists for me (it lists an email I’ve literally never seen before). It redirects me to the website to make updates but the sign in info I use for the app DOES NOT WORK ON THE WEBSITE. No idea if this is a bug or what.

This is totally worth my rate going up by over 50% this year.

JJohnnyDewDew

a year ago

Response from developer

We are sorry to hear of this experience. Please contact us at 888-293-5108 so we can attempt to resolve. Thank you

Never Works

App is complete trash and never works. Consistently says “An unexpected error has occurred”. Do better.

MMason9800

2 years ago

Response from developer

We apologize for this experience. Please contact us at 888-293-5108 so we can assist you and escalate any issues as needed. Thank you!

California

Doesn’t seem to work in California. What state does it work in?

Ddbaltazar

2 years ago

Mr

Can’t login since last year
Today i downloaded again in expecting of fixing all problems
But still haven’t fixed it and still can’t use it

JZJa zen

2 years ago

Response from developer

We apologize for the inconvenience. If you are still experiencing issues, please contact us at 888-293-5108 so we can assist further and escalate any issues as needed. Thank you!

Waste of Time

The last review was 1y ago. I thought got due they had fixed it by now. I know Encompass is a smaller company (I worked as an adjuster for Farmers for 7yrs had had 1 Encompass claimant), but I switched to them when they saved me $300/mo. I knew I’d sacrifice some benefits, but gimme a break!

NO ONE CAN LOG IN TO THE APP! It’s available in my state and the website works fine, but not the app! Years of reviews of the same issue! And, they expect you to call them to troubleshoot it! Great customer service… EVERY. SINGLE. CUSTOMER. CALL AND TROUBLESHOOT.

DDarkburd

2 years ago

Response from developer

The mobile app is not available in all states for Encompass yet, so you may be receiving this error as a result of that. I would be happy to check on this for you, if you would like, email me at DAMobileApp@NGIC.com so i can review.

Can confirm doesn’t work

Encompass doesn’t have a working app

FFruitBat888

2 years ago

Response from developer

We apologize for your inconvenience. If you are still experiencing issues, please contact us at 888-293-5108 so we can assist further and escalate any issues as needed. Thank you!

Doesn’t work

Won’t let you login…

CGCA Grown

2 years ago

Pathetic app

Encompass app does not work. Plus Encompass doesn't alert you when bill is due.

Kkennydale2021

2 years ago

Response from developer

We apologize for your inconvenience. If you are still experiencing issues, please contact us at 888-293-5108 with further details of your issue. We can assist with troubleshooting and escalate any issues as needed. Thank you!

No one can log in - it’s not just you - should be reported to Apple

This app will not accept your Encompass credentials. This is not a real app, and should be removed from the store. I will be reporting it to Apple and so should you.

AArack00

3 years ago

Response from developer

We're sorry to see you are having trouble logging into your account. I would like to see if I can assist you. Can you please email me at DAMobileApp@NGIC.com and include your policy number, as well as a screen shot of the error displayed if possible. Thank you.

Can’t access app, only web version

Seems this is a common theme. The web log in works and the app doesn’t. Adding my complaint to the list.

RRLGAWX

3 years ago

Response from developer

We're sorry to hear you are having trouble logging into the mobile app. The same login you are using on the website should work for the mobile app, however the app is not yet available in all states. Please contact us at 888-293-5108 so we can further assist you.

Amateur app

The button to submit your policy number last name and date of birth on the account creation screen goes nowhere. So I never even got to create an account.

TWThe Wiggler

3 years ago

Response from developer

We are sorry to see you are having trouble creating an account or logging in. Please contact us at 888-293-5108 if you are still having the issue so we can further assist you.

Do not download!!

Terrible app. Does not work. Same as everyone else. Log into Web version easy, app does not let you log in with same account info.

Penultimate trash.

EGEVS guy

3 years ago

Response from developer

We are sorry to see you are having trouble logging into your account. Please contact us at 888-293-5108 so we can further assist you.

Can’t log in

App won’t let me log in.

FFairfax1752

3 years ago

Can’t login

App doesn’t work. Logged in on my web browser but app says my password is incorrect.

Ttripsupstairs

3 years ago

Response from developer

We are sorry to see you are having trouble logging into your account. Please contact us at 888-293-5108 so we can further assist you.

Can’t login - Only Web Access

Horrible service. Can’t login. Same issue as everyone else on these reviews.

Unable to get help for my policies.

NANot Bueno at all

3 years ago

Response from developer

We are sorry to see you are having trouble logging into your account. Please contact us at 888-293-5108 so we can further assist you

Can’t create account or log in.

Doesn’t work. Tried creating account, logging in and resetting password. Tells me I can’t use the app. Just started my encompass account and not feeling good about this…

33RedPapa

3 years ago