Bad choice
Followed direction. Failed
This is why I hate apps
I need companies to realize that everyone hates apps like this. It isn’t a good customer experience and adds no value. The app doesn’t offer any useful policy information and has no way to view policy documents. If I’m only able to access this stuff on the website then why have an app at all? To pull up my details after an accident? Yeah, sure, I totally want to spend five minutes fiddling with a busted app to replace the manual process of pulling a piece of paper out of my wallet or glove box.
Every time I log in it asks me to go paperless (I’ve opted into this multiple times in the six years I’ve been with Encompass and it has never worked, whether on the app or website). There’s no way to update or change the incorrect contact info it lists for me (it lists an email I’ve literally never seen before). It redirects me to the website to make updates but the sign in info I use for the app DOES NOT WORK ON THE WEBSITE. No idea if this is a bug or what.
This is totally worth my rate going up by over 50% this year.
Every time I log in it asks me to go paperless (I’ve opted into this multiple times in the six years I’ve been with Encompass and it has never worked, whether on the app or website). There’s no way to update or change the incorrect contact info it lists for me (it lists an email I’ve literally never seen before). It redirects me to the website to make updates but the sign in info I use for the app DOES NOT WORK ON THE WEBSITE. No idea if this is a bug or what.
This is totally worth my rate going up by over 50% this year.
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Never Works
App is complete trash and never works. Consistently says “An unexpected error has occurred”. Do better.
California
Doesn’t seem to work in California. What state does it work in?
Mr
Can’t login since last year
Today i downloaded again in expecting of fixing all problems
But still haven’t fixed it and still can’t use it
Today i downloaded again in expecting of fixing all problems
But still haven’t fixed it and still can’t use it
Waste of Time
The last review was 1y ago. I thought got due they had fixed it by now. I know Encompass is a smaller company (I worked as an adjuster for Farmers for 7yrs had had 1 Encompass claimant), but I switched to them when they saved me $300/mo. I knew I’d sacrifice some benefits, but gimme a break!
NO ONE CAN LOG IN TO THE APP! It’s available in my state and the website works fine, but not the app! Years of reviews of the same issue! And, they expect you to call them to troubleshoot it! Great customer service… EVERY. SINGLE. CUSTOMER. CALL AND TROUBLESHOOT.
NO ONE CAN LOG IN TO THE APP! It’s available in my state and the website works fine, but not the app! Years of reviews of the same issue! And, they expect you to call them to troubleshoot it! Great customer service… EVERY. SINGLE. CUSTOMER. CALL AND TROUBLESHOOT.
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Can confirm doesn’t work
Encompass doesn’t have a working app
Doesn’t work
Won’t let you login…
Pathetic app
Encompass app does not work. Plus Encompass doesn't alert you when bill is due.
No one can log in - it’s not just you - should be reported to Apple
This app will not accept your Encompass credentials. This is not a real app, and should be removed from the store. I will be reporting it to Apple and so should you.
Can’t access app, only web version
Seems this is a common theme. The web log in works and the app doesn’t. Adding my complaint to the list.
Amateur app
The button to submit your policy number last name and date of birth on the account creation screen goes nowhere. So I never even got to create an account.
Do not download!!
Terrible app. Does not work. Same as everyone else. Log into Web version easy, app does not let you log in with same account info.
Penultimate trash.
Penultimate trash.
Can’t log in
App won’t let me log in.
Can’t login
App doesn’t work. Logged in on my web browser but app says my password is incorrect.
Can’t login - Only Web Access
Horrible service. Can’t login. Same issue as everyone else on these reviews.
Unable to get help for my policies.
Unable to get help for my policies.
Can’t create account or log in.
Doesn’t work. Tried creating account, logging in and resetting password. Tells me I can’t use the app. Just started my encompass account and not feeling good about this…
Doesn’t Work
No point. Doesn’t match my info and let me log in. Useless app.
Same complaint as everyone else
Why can’t I sign in the app, putting same info in as the desktop?
Same login problem as others
Logged into website, app doesn’t work. Think you would fix after a year of same complaints
