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Goosehead Insurance

Goosehead Insurance

Smarter Insurance. By Design

92 ratings
47 reviews
🔧 Utilities
💰 Finance
Free

Details

  • Released
  • Updated
  • March 12, 2025
  • August 6, 2026

Features

Developer

Goosehead Insurance, Inc
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About

Manage all your insurance policies, including home and auto, from a single, secure application. Access policy details, request documents, and get support from agents. Stay informed with timely notifications about policy updates and renewals.

✓All policies in one place
✓Service support requests
✓Access policy details
✓Digital auto ID card
✓Renewal and cancellation info
✓Push notifications
✓Agent chat support
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What users say

Summarized from real user reviews of Goosehead Insurance. Based on 92 reviews and a 4.1/5 average, it highlights the 14 positives and 16 negatives reviewers mention most about this Finance app.

Positive things

  • 👍All policies in one place
  • 👍Easy to use interface
  • 👍Convenient access to information
  • 👍Quick ID card retrieval
  • 👍Simplifies insurance management
  • 👍User-friendly navigation
  • 👍Helpful for policy details
  • 👍Great for viewing coverage limits
  • 👍Easy login without passwords
  • 👍Good for managing multiple carriers
  • 👍Useful for policy updates
  • 👍Provides policy renewal information
  • 👍Great technology for brokers
  • 👍App is constantly improving

Negative things

  • 🐛Chat issues (freezing, covering prompt)
  • 🐛Long wait times for agents
  • 🐛Agents disconnecting chats prematurely
  • 🐛Inability to perform key actions (add/remove vehicles, pay premiums)
  • 🐛Difficulty finding billing/payment/renewal support
  • 🐛Login problems (unclickable boxes, account not found)
  • 🐛AI chatbot not understanding common requests
  • 🐛No option for filing claims
  • 🐛App is buggy and in development
  • 🐛State list not in alphabetical order
  • 🐛No estimated wait time for chat support
  • 🐛Frustrating user experience
  • 🐛App doesn't recognize policies
  • 🐛Directed to use carrier's app
  • 🐛No live person option for support
  • 🐛Useless app for some users
See all reviews
+1

What's New in Goosehead Insurance

2.5.1

August 6, 2026

Our new case tracker provides real-time updates on important policy requests.

User reviews

Most RecentHighest RatedLowest Rated

Options with no actions

Why are there even options to “add/remove” a vehicle if you can’t even do this within the app? This app seems more or less useless
Zach5278833652Zach5278833652

Can’t sign in

On the log in screen the log in box is tucked in where you can’t click on it to download. Seems like the tech on this tool needs more attention.
Great app! Easy to useGreat app! Easy to use

Chat broken, company broken

When using this app on the iPhone, it freezes or the keyboard covers up the prompt and you cannot see what you are typing. As if it wasn’t bad enough you cannot get anyone at Goosehead to answer texts, emails, or online forms. DO NOT use their app or use them as an insurance broker.
DD09999DD09999

Meh! So-so app

Can’t figure out banners and badges. The app icon has a badge indicating two notifications, but I can’t find them in the app.
Also, can’t find any billing/payment/renewal support in app. Might be there, but don’t know where.
Allan zzzzAllan zzzz

Very convenient

I love being able to see all of my policies in one place.
Heelflip131313Heelflip131313
See 42 more reviews

User experience

🐞

Reported Bugs

9 issues

Login box is unclickable

Bug

App freezes or keyboard covers prompt on iPhone

Bug

App icon badge shows notifications that aren't visible

Bug

Chat ends prematurely

Bug

App taken back to login page after notification

Bug

AI chatbot does not understand common requests

Bug

App does not recognize policies

Bug

Unable to log in

Bug

Account not found when logging in with policy email

Bug
✨

Requested Features

8 requests

Ability to add/remove vehicles

Feature

Ability to pay premiums

Feature

Improved AI chatbot understanding

Feature

Option to connect with live agents easily

Feature

Clearer indication of chat wait times

Feature

Ability to file claims online

Feature

Better organization of state lists

Feature

More comprehensive support options

Feature

FAQ

What does the Goosehead Insurance app do?

The Goosehead Insurance app allows users to manage all their insurance policies, including home and auto, from a single, secure platform. It provides easy access to policy details, documents, and support services.

What are the key features of the app?

Key features include viewing and managing all policies in one place, requesting documents and service support, accessing policy details and coverage information, storing a digital auto ID card, reviewing renewal information, and receiving timely notifications about policy activity.

Is the Goosehead Insurance app free to use?

Yes, the Goosehead Insurance app is free to download and use. There are no in-app purchases or ads mentioned in the provided description.

Who is the target audience for this app?

This app is designed for individuals who want a streamlined and convenient way to manage their various insurance policies. It's ideal for those who prefer to have all their insurance information and support readily accessible in one digital location.

How can I get help or make changes to my policy through the app?

The app offers service support where you can request documents, make policy changes, or ask questions. You can also chat with agents directly through the app for assistance with service and support across all your policies.