Meh! So-so app
Can’t figure out banners and badges. The app icon has a badge indicating two notifications, but I can’t find them in the app.
Also, can’t find any billing/payment/renewal support in app. Might be there, but don’t know where.
Also, can’t find any billing/payment/renewal support in app. Might be there, but don’t know where.
Very convenient
I love being able to see all of my policies in one place.
Takes forever to connect to an agent
I exited the app like it said I could and I’d be notified when an agent was available. I was notified but when I clicked it, I was taken back to the login page and lost connection to the agent. It took almost 45 minutes from the time of the request to get a notification that an agent was available.
AI Chatbot
I have attempted to get my policy declaration page through the new AI chatbot. When I ask it “please provide my declaration page for my policy”, it responds that it does not understand my request. I imagine my request is the most common. You have eliminated the ability to call a live person and I now cannot access my insurance documents.
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Useless App
This app is absolutely useless. I even chatted with a rep using the app regarding the lack of features and they confirmed that right now it is buggy and still in development. You can’t even pay your premium with this app.
