App is terrible
I’ve been trying to sign in for over an hour. I need a verification code. By the time I get it, the time limit has expired.
Crashes EVERY TIME a manual payment is attempted
App is worthless. iOS 26.x, iPhone 12 Pro.
Simple and easy
No issues, does what I need!
Bought policy, but cancelled after 24 houra
I bought the policy yesterday morning, and the customer rep told me to get the app. Came on app store to get the app and saw the mostly-negative reviews. Went on google playstore and found majorly negative reviews. I called back the next morning and asked to cancel, the customer rep transferred me to a manager, who tried to convince me that the reviews were "fake". Told him I made up my mind already.
He even gave me a $15 reduction for the monthly payments, I said I wasnt calling for a reduction, but for a total cancellation. He went on for several minutes trying to change my mind, he was polite initially. But when he realized that being polite wasn't working on me, he switched up and became angry, yelling and spoke to me like I was some child who didn't know what he wanted. I told him "respectfully I made up my mind".
He went on to say in an angrier tone, "You have your wish, your policy is cancelled now have a nice day", he then ended the call without giving me details of my refund and how it was gonna get processed.
I had to call back to get the details from a different customer rep who was calmer than the manager.
That manager needs to be trained and retrained.
He even gave me a $15 reduction for the monthly payments, I said I wasnt calling for a reduction, but for a total cancellation. He went on for several minutes trying to change my mind, he was polite initially. But when he realized that being polite wasn't working on me, he switched up and became angry, yelling and spoke to me like I was some child who didn't know what he wanted. I told him "respectfully I made up my mind".
He went on to say in an angrier tone, "You have your wish, your policy is cancelled now have a nice day", he then ended the call without giving me details of my refund and how it was gonna get processed.
I had to call back to get the details from a different customer rep who was calmer than the manager.
That manager needs to be trained and retrained.
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Does not Work!
This app absolutely does not work. I am trying to follow up on my claim and the only option is to Call In like it’s 1995.. They have had my vehicle awaiting a decision for a month and a half due to the claims process and issues with the inspector and uploading photos to the supervisor/underwriter.
