Customer service stinks.
I recently booked a non refundable room, but booked on my personal card on accident besides my company card, totally my fault. But worked out with the hotel manager on getting a refund for booking the same dates & room. Engine customer service called, there was an agreement for getting a refund. Hotel manager said to make sure they provide a refund. Surely enough called about a week later when I received no refund. The customer service agent said there was no refund processed & nothing they could do because it was a non refundable room.
Shorted $400. I understand it was my fault, but there was an agreement for a refund.
Shorted $400. I understand it was my fault, but there was an agreement for a refund.
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Stop showing me the same options
Why do I have to micromanage my search criteria just to see the different options. If I do a general map area search you just reshape me the same choices, the choices you want me to see. It’s not until I choose a 2 mile radius that I get anything different. It’s annoying. It’s time consuming. Just fix it
And also I want my reward points transferable to my personal account. Why have the option to sign in between individual and business accounts if I can’t share my rewards points ?
And also I want my reward points transferable to my personal account. Why have the option to sign in between individual and business accounts if I can’t share my rewards points ?
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Booking
I book the same room at same hotel every week. Why can’t that info be saved
Fine for booking terrible customer service
Basically the same thing as Priceline. If there’s ANY issue they’re completely useless. It’s supposed to be for companies travel, but want to change a date, they can’t. Name spelled wrong, they can’t fix it. Have to cancel something, they keep your money. Business isn’t always cut and dry. Call center is in India and you can’t understand a word anyone says. You’re better off with Priceline or something else. Or use them and hope nothing changes. If it does you’re better off talking to your cat. It does the same thing.
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Nope
Put in your work email, we will send you the next step, except the email never comes. Deleted and reported it doesn’t work to HR.
