Nope
Avoid if you ACTUALLY want to have a room
Response from developer
Oh no, this sounds highly unusual! We do sometimes source from third party providers, if it means getting you a lower price; we're all about keeping your costs down. However, we never want to see someone in an overbooking situation with a property, and it's exceptionally unusual to hear of it happening three times in row. Please free to reach out anytime at https://engine.com/contact-us so we can make sure you're taken care of.
App good but customer service is worthless
I’ve used the app for years and found it works good for finding good hotel pricing. However with my most recent booking there was a pr Len with the billing (not sure if it was me or the app but changing default to travel credits was not saved). I used chat less than 15 minutes later to try and get this fixed but the CSR could seem to understand that I was not asking how to use my travel credits. Called and was told I could t cancel non refundable reservation but no response to my asking for a change in billing. Called again, asked for supervisor. Was told would be just a couple of minutes and then was told they were unavailable and would need to call me back. Instead I got an email that again did not answer the question about change in billing. All the CSRs are very pleasant but are unable to do anything.
Prices are good but because of the total lack of customer support I will never use again.
Response from developer
This is not the level of service we're used to providing, and we're sorry this was your experience. We'd love the opportunity to make it right; if you're willing please reach out with the above context at https://engine.com/contact-us.
Beautiful app
App good but customer service is worthless
Prices are good but because of the total lack of customer support I will never use again.
Response from developer
This is not the level of service we're used to providing, and we're sorry this was your experience. We'd love the opportunity to make it right; if you're willing please reach out with the above context at https://engine.com/contact-us.
