Hassle not worth the headache.
We’ve used this app at our company for almost 3 years now. It’s always one thing after another. The most recent issue is, I can’t log into the app. I changed my number over a year ago. For some reason, it logged me out of the app then when I try to login, it wants to send a verification code to my old phone number. I’ve contacted three different customer service agents. That tell me I need to have my work manager update my phone number, which they have. I can login to the webpage, no problem. It shows the correct phone number there as well. Nobody I have contacted either knows what the problem is or says they cannot do anything about it. This has never been a problem before. I’ve logged in and it has sent verification to my new phone number. So this is definitely an app/engine issue.
It’s also frustrating talking to agents that can barely speak English. Over the phone you have to constantly tell them to repeat themselves. Then on chat, you have to decipher what they’re trying to say through their broken English. You should be able to request a fluent English speaker like you can on Amazon.
Then the long-term issues are getting your reward points. Even if it has the purple star, it’s never a guarantee the hotel will give them to you. Also win checking in to the hotel and tell them that they don’t need your credit card because you have coverage through the app., It’s always a runaround headache with that argument. The couple hundred bucks it might save the company a year is not worth all this nonsense. We did just fine booking the hotels ourselves before we started this nightmare.
If your employer is thinking about going this route, then you should protest vehemently.
It’s also frustrating talking to agents that can barely speak English. Over the phone you have to constantly tell them to repeat themselves. Then on chat, you have to decipher what they’re trying to say through their broken English. You should be able to request a fluent English speaker like you can on Amazon.
Then the long-term issues are getting your reward points. Even if it has the purple star, it’s never a guarantee the hotel will give them to you. Also win checking in to the hotel and tell them that they don’t need your credit card because you have coverage through the app., It’s always a runaround headache with that argument. The couple hundred bucks it might save the company a year is not worth all this nonsense. We did just fine booking the hotels ourselves before we started this nightmare.
If your employer is thinking about going this route, then you should protest vehemently.
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App not working
Think you need a new update. App will not run on iPhone.
Scam App
The app books hotels through other 3rd party companies (Priceline, Expedia, etc). This causes several issues.
Firstly, even if you link reward accounts in the app or directly with the hotel upon check-in, you WILL NOT receive your reward points. If anyone from this app says otherwise they are lying. IHG will not give you reward points when booking with 3rd party apps.
Secondly, if anyone adjustments need to be made to your stay more times than not your credit card is not refunded, only your Engine account is credited. This poses a lot of complications if bookings are for contract jobs that routinely get dates changed.
Thirdly, because Engine uses 3rd party apps, if there’s any mistakes of your booking that are only discovered at the time of check in, the hotels themselves cannot help you with anything. Customer service through 3rd party apps are atrociously bad.
If your company is making you use this app for work, let them know it’s a scam and they’ve been scammed into using it. It’s so so so so bad, do not use it at all
Firstly, even if you link reward accounts in the app or directly with the hotel upon check-in, you WILL NOT receive your reward points. If anyone from this app says otherwise they are lying. IHG will not give you reward points when booking with 3rd party apps.
Secondly, if anyone adjustments need to be made to your stay more times than not your credit card is not refunded, only your Engine account is credited. This poses a lot of complications if bookings are for contract jobs that routinely get dates changed.
Thirdly, because Engine uses 3rd party apps, if there’s any mistakes of your booking that are only discovered at the time of check in, the hotels themselves cannot help you with anything. Customer service through 3rd party apps are atrociously bad.
If your company is making you use this app for work, let them know it’s a scam and they’ve been scammed into using it. It’s so so so so bad, do not use it at all
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Disappointed
There is terrible weather hitting NYC and Southwest is suggesting to cancel or move reservations out of delays, cancellations and safety tomorrow. The Moxy in NYC said no problem rebooking, not canceling, but rebooking, but Engine needs to actually handle the procedural part of the equation. I called Engine and they said the Moxy said they would not do it, so who do I believe the woman at the front desk who said no problem or some ineffective AI help center? Beware of the ineffective cancellation policies especially when it comes to guest safety and again it wasn’t a cancellation. It was a rebooking as I needed to rebook the trip.
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Ridiculous
I’m not sure what kind of kickback companies get for using this app but it is a total pain in the ***. Virtual cards are rarely sent to hotels. Do better.
