Booking
I book the same room at same hotel every week. Why can’t that info be saved
Fine for booking terrible customer service
Basically the same thing as Priceline. If there’s ANY issue they’re completely useless. It’s supposed to be for companies travel, but want to change a date, they can’t. Name spelled wrong, they can’t fix it. Have to cancel something, they keep your money. Business isn’t always cut and dry. Call center is in India and you can’t understand a word anyone says. You’re better off with Priceline or something else. Or use them and hope nothing changes. If it does you’re better off talking to your cat. It does the same thing.
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Nope
Put in your work email, we will send you the next step, except the email never comes. Deleted and reported it doesn’t work to HR.
Avoid if you ACTUALLY want to have a room
Engine is one of the worst third-party booking services I’ve ever used. First of all they’re simply going to other third-party sites and booking hotels through them. Secondly, they don’t take a note of when a hotel is fully booked. So chances are high if you book a room that the hotel will be over sold and you’ll be out of luck (has happened to me 3 times in the last 48hrs!!!). AVOID and book direct if you care about your sanity.
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App good but customer service is worthless
Update-I was contacted by the developer about my review but they offered no new support. There is no way to get good support.
I’ve used the app for years and found it works good for finding good hotel pricing. However with my most recent booking there was a pr Len with the billing (not sure if it was me or the app but changing default to travel credits was not saved). I used chat less than 15 minutes later to try and get this fixed but the CSR could seem to understand that I was not asking how to use my travel credits. Called and was told I could t cancel non refundable reservation but no response to my asking for a change in billing. Called again, asked for supervisor. Was told would be just a couple of minutes and then was told they were unavailable and would need to call me back. Instead I got an email that again did not answer the question about change in billing. All the CSRs are very pleasant but are unable to do anything.
Prices are good but because of the total lack of customer support I will never use again.
I’ve used the app for years and found it works good for finding good hotel pricing. However with my most recent booking there was a pr Len with the billing (not sure if it was me or the app but changing default to travel credits was not saved). I used chat less than 15 minutes later to try and get this fixed but the CSR could seem to understand that I was not asking how to use my travel credits. Called and was told I could t cancel non refundable reservation but no response to my asking for a change in billing. Called again, asked for supervisor. Was told would be just a couple of minutes and then was told they were unavailable and would need to call me back. Instead I got an email that again did not answer the question about change in billing. All the CSRs are very pleasant but are unable to do anything.
Prices are good but because of the total lack of customer support I will never use again.
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