Nope
Avoid if you ACTUALLY want to have a room
Response from developer
Oh no, this sounds highly unusual! We do sometimes source from third party providers, if it means getting you a lower price; we're all about keeping your costs down. However, we never want to see someone in an overbooking situation with a property, and it's exceptionally unusual to hear of it happening three times in row. Please free to reach out anytime at https://engine.com/contact-us so we can make sure you're taken care of.
App good but customer service is worthless
I’ve used the app for years and found it works good for finding good hotel pricing. However with my most recent booking there was a pr Len with the billing (not sure if it was me or the app but changing default to travel credits was not saved). I used chat less than 15 minutes later to try and get this fixed but the CSR could seem to understand that I was not asking how to use my travel credits. Called and was told I could t cancel non refundable reservation but no response to my asking for a change in billing. Called again, asked for supervisor. Was told would be just a couple of minutes and then was told they were unavailable and would need to call me back. Instead I got an email that again did not answer the question about change in billing. All the CSRs are very pleasant but are unable to do anything.
Prices are good but because of the total lack of customer support I will never use again.
Response from developer
This is not the level of service we're used to providing, and we're sorry this was your experience. We'd love the opportunity to make it right; if you're willing please reach out with the above context at https://engine.com/contact-us.
Beautiful app
App good but customer service is worthless
Prices are good but because of the total lack of customer support I will never use again.
Response from developer
This is not the level of service we're used to providing, and we're sorry this was your experience. We'd love the opportunity to make it right; if you're willing please reach out with the above context at https://engine.com/contact-us.
Bad options
Garbage
Dishonest support people
I called the hotel myself with them on the line. Not only did the hotel tell me it was no problem, they just needed hotel engine to authorize. He refused to do it.
The hotel told me they never even called to try to work with them. He was caught in a lie and still refused.
Dishonest company! You can usally get better rates booking the hotel yourself anyway.
Response from developer
We’re sorry to hear about your experience, and we’d be happy to look into this further for you. Our team is here to help, so please don't hesitate to reach out to us at https://engine.com/contact-us so we can better assist you.
No points, must provide card for incidentals
Response from developer
Thank you for sharing your feedback, we want to make sure you get the points you've earned! You’ll want to ensure you’re always selecting loyalty eligible rates when booking, and that the loyalty numbers in your account are connected to the right traveler. Feel free to contact our support team if you’d like us to make sure your loyalty programs are set up correctly: https://engine.com/contact-us
Stop playing favorites!
You dupe people into thinking where they are staying is nicer than it actually is and none of the photos are customer photos. They’re all polished.
If you had nuts, I’d kick them right into your stomach.
Lies
Eh
Beautiful app
No rewards
Higher prices than booking direct, bait n switch search result, annoying authentication
The multi-factor authentication is a hassle—two codes, one via SMS and another via email, with no option to turn it off. The iOS app is clunky and slow, making me prefer the desktop version, which isn’t always convenient while traveling.
Overall, HE needs serious improvements. It’s time for a better solution for state employee travel.
Response from developer
Thanks for the feedback! We understand the frustration with login and mobile usability, and we’re always working to make travel smoother. We’ll share your concerns and continue pushing for improvements. If you need help or want to escalate an issue, State of Texas employees can reach us directly at TXAM@engine.com.
Higher prices than booking direct, bait n switch search result, annoying authentication
The multi-factor authentication is a hassle—two codes, one via SMS and another via email, with no option to turn it off. The iOS app is clunky and slow, making me prefer the desktop version, which isn’t always convenient while traveling.
Overall, HE needs serious improvements. It’s time for a better solution for state employee travel.
Response from developer
Thanks for the feedback! We understand the frustration with login and mobile usability, and we’re always working to make travel smoother. We’ll share your concerns and continue pushing for improvements. If you need help or want to escalate an issue, State of Texas employees can reach us directly at TXAM@engine.com.
No points
Expensive and Inconvenient
A legal scam
Also not to mention, they treat their employees like they are disposable. Go support another travel company that actually cares about your business and not just your money.
