Too many updates
The Entergy app is useful, but it requires too many updates. I will open it to check something or try to pay by bill, then I get a pop up that says I must update. I do not see the point. Nothing changes. It’s a huge inconvenience for me.
Horrible estimator
The bill estimator is absolute garbage. It is no where near what my actual bill is every month.
The app is OK. The legal ease to sign up is lousy.
I had signed up for the app and deleted it because I did not agree with the legal verbiage that puts all of the responsibility on Entergy customers. Entergy taking no responsibility for anything at all is extremely offputting since they make so much money off of their customers.
When it works, it’s great, when it doesn’t too bad
I’ve used this app for years, when it works, it’s great, when it doesn’t work, too bad, no one can help you. It started with usage not showing up after a week long outage in 2024, but everything else worked. Then summer 2026 when I tried to log in it just says forbidden. After a few months, I called support, and the only help they could offer was making a completely new account, which didn’t work because I can’t log into that one either. Good thing my bill is on autopay or they would have turned my power off since logging in is the only way to see your bill.
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Update Contact Information
Pops up every time I open the app. Keeps telling my phone number is not 10 digits when it is.
Bad
Bad
Usage Comparison
This App is a great tool and the Usage Comparison is great to see how well your usage compares to similar homes in your area but it is very aggravating that they do not update the usage comparison every month. Every two months at best. I sincerely wish it would be updated every month!
Nothing changes,but always down
Always working on the App.
But there is never any difference
But there is never any difference
app not working
Not working
Can’t even log in
Almost every time I try even logging into this app, my credentials won’t even work! This app is pure garbage and in urgent need of a replacement.
Terrible
Can’t pay my bill. Need a button to push that says pay without signing in.
The User interface
The User interface on this app is atrocious. It is spaghetti code put together by literal children. Good luck and God speed.
Gool shgrim (krill)
Hej murdlo itchy electricity. Muh?
Why?
My phone is old and I can’t afford a new one but yet it says I need to download an update that won’t download. How is that fair?
Thank you for never working
Customer service doesn’t know how to do their job they have screwed me over countless times and that’s whenever you can get ahold of them. No I am not going to answer the copy and paste email you send to everyone that complains i do not want to be sent to a bot that doesn’t work. Screwing people over just to outsource jobs or pay people that’ll screw you over. If you’re gonna do the ai calling at least make one that works.
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Update loop
You should’ve not made it iOS 17 and up only! We who can afford newer phones can’t have the luxury. I appreciate not being able to use a older ipa.
FORBIDDEN
I can log on to the website just fine, but it will not let me log into the APP. There is nothing wrong with the user ID or the password. Just gives me a error saying FORBIDDEN
Update doesn’t work, can’t login
I have tried to sign in with the saved password. I have tried to make a new password to login and I have used my Face ID, which has always worked in the past. I cannot login at all to pay my bill anymore, Once the update came out. Worst update ever !!!!!
App does not let to log in
I updated the app and now I cannot even log in. There is a stupid "forbidden" error that keeps popping up. I have tried all the fixes I could think of.
Greenbrier
Love the app to track usage daily. Thanks
