App poorly synced with infrastructure
Response from developer
Hello, thank you for your feedback. We're sorry to hear about the sync issues. We want to look into this for you, but we'd need a bit more detail to help effectively. Could you please reach out to us at support@epiccharging.com with your account information and charger details? If you're using hardware that was previously on another platform, there may also be a hardware-side factor we can help you identify. We're here to help!
Unfunctional App
Response from developer
Hello SeanAlyyy, thank you for your feedback. We want to address a factual inaccuracy — Epic Charging did not acquire any hardware manufacturer. We are a software provider that chose to support users from brands that went out of business, as long as their chargers are OCPP compliant, to help customers who found themselves without a solution. We are sorry the experience has not met your expectations. We genuinely value feedback like yours as it directly informs where we focus our development efforts. Please reach out to us at support@epiccharging.com so we can work through the issues you're experiencing and do our best to help.
Clear pricing, solid app
Response from developer
Thank you for the kind words, FiloRad87! We’re glad to hear you’re enjoying the app experience and that the detailed charging session receipts have been helpful. We really appreciate your support and recommendation. — The Epic Charging Team
Best experience ever
Response from developer
Hello Easy and Peazy, thank you so much for the kind words — this made our day! We're thrilled to hear everything worked flawlessly. See you at the charging station! ⚡
Terrible
Response from developer
Hello Villa do Santo Antonio, thank you for the detailed feedback — this is genuinely helpful. We want to clarify that Epic Charging is a separate company from EvoCharge; we understand the transition has been frustrating and we're sorry you felt you had no choice. Please reach out to us at support@epiccharging.com so we can look into your specific sessions and work through these issues with you directly. We want to earn your trust.
