Epic Charging User Reviews

Name: Epic Charging
Rating: 4.56593 (364 reviews)

Epic Charging

Epic Charging inc.

🔧 Utilities

💼 Business

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App poorly synced with infrastructure

Constant disagreements between the app and the hardware - leading to unexpected charges.

N N Nickname

2 months ago

Response from developer

Hello, thank you for your feedback. We're sorry to hear about the sync issues. We want to look into this for you, but we'd need a bit more detail to help effectively. Could you please reach out to us at support@epiccharging.com with your account information and charger details? If you're using hardware that was previously on another platform, there may also be a hardware-side factor we can help you identify. We're here to help!

Unfunctional App

This App is not ready to be released to public due to bugs and failures. The company claims they are not committed to this App after they bought the charger manufacturer. It means the customers are on their own to get the charger working by keep resetting the charger and keep plug in and unplug to the car. It works once out of 20 minutes of doing so. And that's only if the App is in a state of functionality. And that only happens right after you send a complaint to the support group. And the App stops working after a few days.

SeanAIyyy

2 months ago

Response from developer

Hello SeanAlyyy, thank you for your feedback. We want to address a factual inaccuracy — Epic Charging did not acquire any hardware manufacturer. We are a software provider that chose to support users from brands that went out of business, as long as their chargers are OCPP compliant, to help customers who found themselves without a solution. We are sorry the experience has not met your expectations. We genuinely value feedback like yours as it directly informs where we focus our development efforts. Please reach out to us at support@epiccharging.com so we can work through the issues you're experiencing and do our best to help.

Clear pricing, solid app

Detailed charging session info in the receipt is a nice touch, and the app is easy to use day-to-day. Recommended.

FiloRad87

2 months ago

Response from developer

Thank you for the kind words, FiloRad87! We’re glad to hear you’re enjoying the app experience and that the detailed charging session receipts have been helpful. We really appreciate your support and recommendation. — The Epic Charging Team

Best experience ever

Pulled up the charging station near where I live and scanned a QR code and voila everything worked flawlessly! I love this app, it’s so easy to use, everything is super intuitive and it works every time! Thank you!!!

Easy and Peazy

3 months ago

Response from developer

Hello Easy and Peazy, thank you so much for the kind words — this made our day! We're thrilled to hear everything worked flawlessly. See you at the charging station! ⚡

Terrible

Evo Charge, why did you shutdown your app??? It was so much better. This Epic Charging app is epically inaccurate and uncustomizable. The schedule is set to only charge for a 6 hour period overnight. It does, however, when it’s done it says charging to 12 hours, or 14 hours. It never matches the actual time it took to charge. It tells me my cost to charge, but I cannot enter my utility’s cost rate, so how does it know the estimated cost? When I calculate the usage cost based on the power used and what my utility charges me for that time period, it doesn’t match. I hate this app. I was forced to used this app because Evo Charge shutdown their app, and said their chargers will use this app now. So I have no choice.

Villa do Santo Antonio

4 months ago

Response from developer

Hello Villa do Santo Antonio, thank you for the detailed feedback — this is genuinely helpful. We want to clarify that Epic Charging is a separate company from EvoCharge; we understand the transition has been frustrating and we're sorry you felt you had no choice. Please reach out to us at support@epiccharging.com so we can look into your specific sessions and work through these issues with you directly. We want to earn your trust.

Expensive

So f.expensive

Richie:6789

5 months ago

Response from developer

Hello Richie6789, thank you for your feedback. The Epic Charging mobile app is free to use. Charging prices are set by the individual site host or property where the charger is located, not by the app itself. If you have questions about a specific charging location or session, please contact us at support@epiccharging.com and we’ll be happy to help

Great customer service

I was having issues with scheduling a charge after EvoCharge went out of business and sold it to Epic. The Epic staff were very helpful by providing quick follow ups with me and getting my issue resolved. They are to be commended for excellent customer service.

ProfJane!

6 months ago

Failure to launch

My charger company went out of business and switched me to Epic Charge. While the customer service folks are good at getting back to you, they really can’t help you out.

ProfJane!

6 months ago

Response from developer

Hello ProfJane, Thank you for sharing your experience — we’re sorry to hear you’ve been having difficulties. Epic Charging provides the software platform for charging management. While we are not the hardware manufacturer, we’ve been assisting EvoCharge customers following their market exit and are doing our best to support users within our scope. We’d really like to look into your specific case once more and see how we can help. Please reach out to us at support@epiccharging.com with a few details about your charger and issue. Thank you for your patience and for helping us improve the experience.

Customer service

I switched internet carriers and the charging team walked me through getting my charger updated. The entire process took 40 minutes and they were very patient

Miket0602

8 months ago

Very responsive team

The Epic Charging team was very helpful in transitioning my home charger to their app when the manufacturer (EvoCharge) went out of business. Super responsive to my follow-up questions.

Howard W9

9 months ago

Response from developer

Thank you so much for your kind words! 🌟 We’re glad to hear that our team was able to make your transition from EvoCharge to Epic Charging smooth and that our support met your expectations. Your feedback means a lot to us — it keeps our team motivated to keep improving the experience for all drivers. – The Epic Charging Team ⚡

Home charging

No matter how I set my charging schedule, it won’t send power to my car. The only way it will send power is to tap the “charge now” button.

I want my charging to start in the middle of the night, so there’s no way I’m waking up every time to start charging. I’ve tried changing my time zone and everything.

I was just migrated over from another app/charging company that was bought by Epic Charging. It was working fine before the change, and I wish the migration never occurred.

Hodlnaut Fan10-

9 months ago

Response from developer

Hi Hodlnaut Fan10-, Thank you for sharing your experience — we completely understand how frustrating it is when scheduling doesn’t work as expected. The good news is that we’ve already found a simple solution for this issue, and your input can help us confirm it for all affected chargers. Please email us at support@epiccharging.com with the subject line “Home Charging Schedule” so we can walk you through the fix. Your feedback will also help other drivers who are seeing the same behavior. Also, please note that the migration from the previous app wasn’t optional — EvoCharge exited the market, and Epic Charging stepped in to ensure continued service and support for home users. We’re confident we can make your charger work smoothly again. Thank you for your patience and willingness to help improve the experience for everyone.

Poor process

Had to connect & disconnect from vehicle 3 times It wanted anRFID card even though I had my visa programmed in app. The part that plugs into the car is too difficult. I fear it is damaging my car. The cord for the unit is too short

Scary22

a year ago

Response from developer

We appreciate your feedback. Epic Charging is a software provider - we give charger owners (like utilities and site hosts such as LG&E KU) the tools to manage and control their EV stations. From your review it seems the app worked as intended, but the difficulties you described are related to hardware performance, which is managed by the site owner and equipment manufacturer. If you run into issues again, please reach out to support@epiccharging.com - so we can connect you with the right team and make things right.

Great app for condominium chargers

Simple and integrates well with shared OCPP standards compliant charger equipment. Developer might consider adding digital Apple Android wallet payment support for faster checkouts with/without an account.

Temovr

a year ago

Epic vs Blink

The Epic charging station is quick and affordable, as opposed to a Blink station I used in Eastchester which was slower and 6x the cost!

Piker69

a year ago

Response from developer

Thanks so much for the great feedback! We're glad to hear you had a fast and affordable charging experience with Epic. We’re committed to making EV charging reliable and accessible - and it’s great to know we’re hitting the mark. Happy charging! ⚡

Supportive customer care

It is difficult to find good customer service these days, but I was glad to discover Epic Charging was responsive to my refund request. They replied quickly on Good Friday holiday twice! I had made an error in “starting charge” on two different chargers when using for first time but they quickly refunded me once I explained the issue on email.

jbrown1

a year ago

Response from developer

Thank you so much for the kind words! We're really glad we could help resolve the issue quickly - even on a holiday. We know starting with a new charging platform can be tricky, and we’re always here to make sure things go smoothly. We appreciate you taking the time to share your experience! – Epic Charging Support Team

Does not load, garbage app

This app is truly the bottom of the barrel in terms of all EV apps on the market, I can’t believe that they’re allowed to operate

Bri26148

a year ago

Response from developer

We’re really sorry to hear about your experience. We’d love the chance to turn it around for you. If you reach out to us at support@epiccharging.com, we’ll review your situation and see what we can do to make it right. We truly value your feedback and hope we get the opportunity to improve your impression. – Epic Charging Support Team

Worst charge point

In the location it says 100w. But the charger delivers 13 kw

Sanja808

2 years ago

Solid 5/5 app for EV drivers

An excellent app for day-to-day use. Filters are convenient; users can locate 2/3 level charging stations and even free ones!

AAseev

2 years ago

Response from developer

Thank you, AAseev! We’re glad the filters and search tools are making your daily charging easier - especially finding those free stations! We appreciate the 5/5 and your support.

Great way to locate available chargers

Nice to be able not only find a charger - but figure out its current availability right there on the map.

AVP243

2 years ago

Response from developer

Thanks so much for the great feedback! We’re glad the live availability feature is making it easier to find an open charger when you need it. More enhancements are on the way - stay tuned!

EV charging aggregator!!!

Super convenient app to have everything in one place. Can’t wait to have a rewards system!

Mikel986

2 years ago

Response from developer

Thanks, Mikel! We're excited to hear you're enjoying the all-in-one experience - that's exactly what we're aiming for. And you're not alone... a rewards system is definitely on our roadmap. Stay tuned!