The new app is terrible
I frequent Erik’s often and always used the app. The old app was so great and easy to use. This new app feels like going backwards. It’s not as good of a user experience and not enjoyable to use at all.
Horrible Update and Changes
Seriously, this might be the dumbest and worst app change in the history of app changes. Like did you all come together and decide how to make the app ugly, unusable, and just all around horrible? It sucks because the app should not reflect the business. My coworkers and I love the deli near us, and this review does NOT reflect the restaurant. But to the developer team for this app, I sincerely have no clue how you guys took a decent app and completely performed THE WORST app change ever.
For those of you that don’t believe these 1 star reviews, I’ll be impressed if you can make it past the multiple login screens to even attempt to see your rewards, if they even load. This app update looks like it was made as a high school project that was done the night before the deadline.
Still unsure of the current app? This is my first ever app review because I’m literally dumbfounded how anyone thought this was a good idea! So just let that sink in for how bad this update was!
For those of you that don’t believe these 1 star reviews, I’ll be impressed if you can make it past the multiple login screens to even attempt to see your rewards, if they even load. This app update looks like it was made as a high school project that was done the night before the deadline.
Still unsure of the current app? This is my first ever app review because I’m literally dumbfounded how anyone thought this was a good idea! So just let that sink in for how bad this update was!
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Bring back the former app
What happened? I used to be able to access my points without having to go to a separate login. This is ridiculous! Please reconsider how this affects those of us who are busy. I usually call the local deli to place my order because I ordered for a dozen people at a time. Now it’s difficult to access my points and offers.
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Bad Changes to app, unusable now
The latest update is awful. You can’t find any of your reward info anymore, it makes you click through a ton of different menus and is generally just completely unfriendly. I hope the devs see this and change the app. Remember devs; KISS exists for a reason. Keep it simple!!
Points and rewards
We shouldn’t have to log into the web site to view points, rewards of “type” in bar codes to collect points. Points, rewards, and the old scanner for the receipt bar code should be available on the app. Once logged into app you should stay logged in until you opt to log out. I haven’t yet tried to order on the new app as I generally find ordering like that cumbersome. However I will try ordering and review the ordering process separately.
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Stop eating at Eric’s
Since Eric’s implemented this “new and updated app” my friends and I have decided to stop eating at Eric’s! The app is not user friendly for using or recording reward points!
Can redeem point
With the new app I can’t redeem or see my points. The steps don’t work that they recommend for iPhone even using chrome and changing my settings. Please fix!!
No points
Liked the prior version of the app much better.
1. Could show a IPC code to record points for the purchase
2. Could see the points and offfers
1. Could show a IPC code to record points for the purchase
2. Could see the points and offfers
“Updated” app is worthless
The “old” app enabled me to earn points and redeem them for rewards. This newly “updated” app doesn’t allow me to do anything except order food. I like to go in person to make my order. So this app is useless.
Garbage
This new app is garbage, all my points disappeared!! The new app is outdated like Erik's!!going backwards for sure.
What did you do?!
This used to work great. Then everything changed. Now all you can do is order from the app. You have to go to the website if you want to use rewards, log rewards, etc. And I can’t even login on my iPhone because I keep getting bounced. I updated my settings, but it made no difference. Completely unusable.
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App update took away most useful feature
Can no longer scan the barcode on the receipt to get loyalty points. Instead have to go to my computer and type it in. Please bring back this feature.
Bring back the old app features
I thought that updates to apps were supposed to make everything better…NO. Why do I now have to go to your website to see and use my rewards? And the Safari browser is not supported? Don’t update the app when you are still working on the polished version.
New App, Terrible Design
This thing is horrible. You used to be able to see your account and rewards and scam barcodes. The old app was perfectly fine! Now you're being told to go to a separate website to access your rewards, which then doesn't work with safari and wants you to turn off tracking protection! F this!
Points Not Working
If you go into the store and order at the register, they say you can add points later through the app. That definitely does not work. The app directs you to the website. So I log into the website from an iPhone, which is somewhat of an ordeal because it doesn’t remember user id and password and gives warnings about using Safari, blaming Apple. Then the website is clearly messed up. No points, no way to add them, wasting my time. C’mon team, get it together. Other apps work beautifully in Apple’s ecosystem. Ordering might be better using the new V4 app, but points management is terrible.
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Update is junk
Since update can no longer login to my account so months long history is no longer there. Whatever idiot did this has lost a year’s long customer who ordered at least twice a week.
Awesome place!
Just started coming here since I work close by. Amazing food and reasonable prices. Highly recommend the sandwiches!!
Great location
Clean, quick and professional
Not user friendly
Online system not user friendly. Forgot password and can’t update. Won’t allow you to change password
Good
Is great
