KYC
Takes forever to verify KYC
Log out
Hawa taal ma log out vako vai garxa k ho?
Response from developer
Hi, please be informed that your app login will automatically expire after 24 hours of inactivity to ensure account safety. If you have any further thoughts/queries/issues, kindly raise them from the support tab so that we can assist you accordingly.
Shame!
Been trying to open an account from abroad, but failed with KYC. Tried contacting customer service in the given whatsapp number, and messages have been unnoticed for more than a week. Wasted my time filling all those forms.
KYC Form is Broken
It says invalid request every time i submit - trying from Australia
नोटिफिकेसन
त्यसै पनि ट्रन्जेक्सन पछि ईसेवा को मोबाइल बैंकिङ एप्समा जस्तो म्यासेज "sms" आउदैन । आईफोन मा ईसेवा मा "in apps notification" मात्र आउछ जुन हेरेर मात्र थाहा हुन्छ। ह्वाट्सएप्स मा जस्तो कस्टम नोटिफिकेसन रोज्न मिल्ने भए "in apps notification" आउदा त्यस्लाई अल्लि सुनिने खाल्को टोन सेट गरेर ईसेवा बाट म्यासेज आयो है भन्ने कुरा थाहा पाउन सजिलो हुने थियो।
Show more
Horrible Experience
Very disappointing customer service and product management. Horrible experience. If this is what digital Nepal looks like, I don’t prefer it 😭
About customer service
Worst customer service! That stupid rude guy on phone ….Kina , k garna ko ho hudaina that’s not how you talk to customers, esewa needs to train the staff how to greet the customer !! What’s an absolute idiot was on phone with me today ?
Years of ignoring users abroad has forced us to switch to Khalti
eSewa remains the biggest wallet in Nepal, yet it still completely neglects the diaspora and international users. Looking through reviews over the years, the #1 complaint has always been the rigid SMS-only OTP system.
Thousands of us living abroad rely on digital wallets to pay electricity, internet, and household bills for our aging parents back home. Without access to a Nepali SIM, eSewa becomes totally useless overseas.
Khalti solved this instantly with their Khalti Roaming (Email OTP) feature, which is why so many of us have had to switch. Until eSewa introduces in-app email OTP/roaming and fixes international KYC verification, you will continue losing loyal users to competitors.
Thousands of us living abroad rely on digital wallets to pay electricity, internet, and household bills for our aging parents back home. Without access to a Nepali SIM, eSewa becomes totally useless overseas.
Khalti solved this instantly with their Khalti Roaming (Email OTP) feature, which is why so many of us have had to switch. Until eSewa introduces in-app email OTP/roaming and fixes international KYC verification, you will continue losing loyal users to competitors.
Show more
lauda jasto
lado xa xa machikne app kaile chaldai na muzi randi ko bann haru
App performance
App is not monitored well. KYC verification took forever never got to use app anyway.
🤘
👍
Good
🫶🏻
Bull**t App
I wouldn’t recommend this rubbish to anyone. I tried to setup the account but it’s been more than a week doesn’t accept the documents.
Toll Free Response
0 responsiveness. The only automation they have while calling is the system operator who asks to wait in the queue. Once the turn is finally there after waiting for such long duration, there’s no real person to talk to who speaks and resolves the issue. It’s basically a blank system. From such a big giant company, this is something intolerant. I have faced this issue not only once but multiple times. It is understandable sometimes, however they are consistent in non improvising the service.
Show more
Response from developer
Hi, you can raise your issues from the support section so that we can check and assist you further.
Good
Good
Violates people’s privacy
Why do I need to submit my KYC if I am never using this app as a banking app. That’s too much personal information for an app to ask.
Good
I like the service
Customer service poor
They didn't have customer support
Worst customer service
Very disappointing customer support experience. I have tried contacting the support team through both their live chat and Instagram, but it has been more than a month and I still haven’t received any response.
Being ignored for such a long time is frustrating, especially when you need assistance. Customer service should be more responsive and reliable. Unfortunately, based on my experience, I cannot recommend their support.
Being ignored for such a long time is frustrating, especially when you need assistance. Customer service should be more responsive and reliable. Unfortunately, based on my experience, I cannot recommend their support.
Show more
Fix your kyc
Wasted more than 15 minutes of my life trying to fill in kyc which didn’t go through
