Did the UI change?
Many feature that were useful are missing.
Response from developer
Hello there! Yes, we updated the UI slightly. We regret that you didn't like it as much. Please write to us at customercare@nabilbank.com with your suggestions on how we can make the UI even better. We'll do our best to incorporate the same and earn a 5-star rating from you. :) PS: You can view your latest transactions by clicking on 'Statements' on your home page :)
Bring Back Full Transaction History
In the current version, it only shows payment history. Now it is difficult to see how much money was received and from where. The app has become more complicated than before, and it is not as user-friendly.
I hope the developers bring back the full transaction history feature like in the previous version, so users can easily track all incoming and outgoing transactions.
Response from developer
Hi there! We regret the inconvenience caused. However, you can view your complete transaction history by clicking on 'Statement' from your Home Screen. We hope this helps. :)
Overall great but has let me down a few times
However, one complaint would be that it sometimes betrays when it doesn’t load when I need to pay for something. It has happened 3 times so far. So this needs to be worked on. In a world where we barely carry cash as backup, bugs like this has really put me in a tight spot
Response from developer
Hello there! Thank you for your honest feedback and suggestion. We regret the inconvenience you faced on multiple occasions with your transactions. We are continuously monitoring the systems at our end to ensure the app is up and running smoothly. Please drop us an email at customercare@nabilbank.com or call us at 01-5970015 the next time you face this issue. We'll look into it right away. Thanks again for your feedback. :)
Why information is missing in this update?
Previously on loan data I could see Name of Account, Total EMI Amount, Interest and Principal amount, remaining installment and so on. Now it's just Name of Account and Principal amount.
Who signs off these updates?
Response from developer
Hello there! We regret the inconvenience caused. Please share the screenshot of the details displayed in your loan account at customercare@nabilbank.com. We'll look into the issue and resolve it right away.
