nBank User Reviews

Customer Experience

Positive experience31.4% of reviews
Neutral10.2% of reviews
Negative experience58.5% of reviews

~ Based on 118 written reviews from the US App Store.

What users say

Is nBank Safe?

nBank appears mostly safe based on user ratings. AppsHunter Safety Score for nBank is 70/100.

This assessment is based on 241 user ratings, with an App Store average of 3.5/5.

Safety Analysis

57.5% of ratings point to a safe experience
8.6% of ratings suggest some concerns
33.9% of ratings point to a risky experience

~ Based on 221 App Store ratings for nBank.

Is nBank Legit?

nBank appears legitimate, with a few gaps. AppsHunter Legitimacy Score for nBank is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Did the UI change?

I just updated the app and the ui is completely change, the button looks big the text looks overlapped, it’s not smooth.
Many feature that were useful are missing.

Response from developer

Hello there! Yes, we updated the UI slightly. We regret that you didn't like it as much. Please write to us at customercare@nabilbank.com with your suggestions on how we can make the UI even better. We'll do our best to incorporate the same and earn a 5-star rating from you. :) PS: You can view your latest transactions by clicking on 'Statements' on your home page :)

Bring Back Full Transaction History

I liked the previous version of the bank app much more. It was simple and easy to use. In the old version, I could clearly see the full transaction history, including both the money that came into my account and the money that went out. It was very convenient to track everything in one place.

In the current version, it only shows payment history. Now it is difficult to see how much money was received and from where. The app has become more complicated than before, and it is not as user-friendly.

I hope the developers bring back the full transaction history feature like in the previous version, so users can easily track all incoming and outgoing transactions.
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Response from developer

Hi there! We regret the inconvenience caused. However, you can view your complete transaction history by clicking on 'Statement' from your Home Screen. We hope this helps. :)

Overall great but has let me down a few times

Bank apps have undoubtedly made online payment easier and so has Nabil bank app.
However, one complaint would be that it sometimes betrays when it doesn’t load when I need to pay for something. It has happened 3 times so far. So this needs to be worked on. In a world where we barely carry cash as backup, bugs like this has really put me in a tight spot
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Response from developer

Hello there! Thank you for your honest feedback and suggestion. We regret the inconvenience you faced on multiple occasions with your transactions. We are continuously monitoring the systems at our end to ensure the app is up and running smoothly. Please drop us an email at customercare@nabilbank.com or call us at 01-5970015 the next time you face this issue. We'll look into it right away. Thanks again for your feedback. :)

Why information is missing in this update?

What's with the update that information I rely on is missing.

Previously on loan data I could see Name of Account, Total EMI Amount, Interest and Principal amount, remaining installment and so on. Now it's just Name of Account and Principal amount.

Who signs off these updates?

Response from developer

Hello there! We regret the inconvenience caused. Please share the screenshot of the details displayed in your loan account at customercare@nabilbank.com. We'll look into the issue and resolve it right away.

Bakwas

Taking too much time to operate.

Activating Card

The internal server error while trying to activate a deactivated card has been lingering for so many months.

Error while Adding cards

When I try to add cards in “My Cards” section, it says “Your card is already added to mobile banking” but card doesn’t shows up

Response from developer

Hello there! Thanks for reaching out to us. We apologize for the inconvenience caused. Please write to us at customercare@nabilbank.com with your account details, and we'll resolve the issue as soon as we can. :)

Qr scan problem

Terabou qr scan garda slect more and keep current wala option hatauna paryo .. once kumai qr load garyo bhane arko qr load garna mildaina app close nagari … dherai qr gari rakhne haru lai lastai problem xa .. next time mukh pani xaddna sakxu

New update

New update is no good. Won’t let me on the app with my vpn on. Unhappy with this update. Please change, thanks!

Account problem it’s not solve

कस्टमरको गुनासो चाँडै प्रब्लम सल्भ हुँदैन।

Worse

It takes forever to open in need. Worse service of Nabil Bank

Great customer service

I had difficulty to use app at the beginning, but customer services were great. Every time I try log into app, and try any transaction or whatsoever the OTP would be sent to my number. Being abroad, I was unable to access, but customer service made it so easy, now OTP comes to email and I can use app from anywhere in the world. Transactions are easy, payments are easy. I love the app.
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WORST WORST WORST

yeti dherai paisa kamaucha euta stable app banauna ho sathiho so frustrating

Trouble login of blocked account from Overseas cause I am not able to verify the login code.

Poor costumer service for overseas clients

Doesn’t work

I am trying to activate my account and never received OTP. Less than ideal introduction to this app.

Worst mobile banking

I have send the money to another user but they didn’t recieve it they stole it.

Love the app

But, please add some details of my transaction in the statements. Whats the use of writing my remarks in payments if they don’t show ip in the app. Please fix this. Aru ta dammi cha

Worst bank deleted my comment

Worst app ever ..bank too,I am never going to reopen account in this bank.. mobile app is worst

Overall good

I’ve been using this app for very long and from what I see, it handles transactions pretty well. The only flaw I see is that when you load a wallet through the app, it takes a while for the money to arrive in the wallet. It’s good overall.👍

Response from developer

Hi there! Thanks for the feedback. We have implemented real-time wallet load in the app. If you face any delays in wallet load, please write to us at customercare@nabilbank.com. We'll look into it right away and improve your experience. :)

Overseas: cant reset the password

This bank service really bad. I tried to reset the password in my new phone as I lost my old one. When I tried to do it says to try from old one. What a biscuit! I have email the bank, called the bank so numerous time. They dont have a solution.
Also, they used to provide me the information of my transactions through email which they have stop now. This really frustrating.
Why cant I reset my password from my email?
When asked that question they dont have answer
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