Works great once connected.
OK, so to have to turn off 5ghz WiFi, turn off cell service on phone, say a magic chant, stand on head and juggle with your eyes closed seems a bit extreme, but once the app and thermostat were all connected it works really well! But seriously, the WiFi and cell service did need turning off, but once everything was connected the app itself if really quite good, and I’ve used Hive for years before that. Integration with Alexa also works really well, and even turning off or rebooting the WiFi (and, yes, you can turn on 5ghz once everything is connected the first time), causes no subsequent problems when everything has restarted. Pleasantly surprised!
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Shockingly poor, basic and broken
I'm not sure why ESI bothered to add WiFi to their products if this is the best that they can do for an app.
Bare bones, barely works and sometimes not at all, can't even rename devices so it's impossible to tell what you are controlling.
Who signed this off, who at ESI is happy with this??
Bare bones, barely works and sometimes not at all, can't even rename devices so it's impossible to tell what you are controlling.
Who signed this off, who at ESI is happy with this??
Reasonably poor
If the setup needs permissions (I’ve just provided it with the information it says it needs access to manually, but it refuses to use it) then why not either ask for it at the outset, or lead the user to the setting required. Much more difficult to use than it needs to be.
So difficult to set up
I had a Hive before and it took about 15 mins to set up and get working. This setup of an ERTP4 controller and WiFi hub requires the invocation of dark spirits to get working. I followed the instructions religiously to add devices to the app and I could not get it to work. Watched YouTube vids and read instructions from product web site. Gave up and called the plumber who had installed it and he asked around. I eventually went back into the app and it had suddenly started working! Unfortunately, I accidentally deleted the device and had similar issues getting it working again. I now have 2 devices for each device and cannot delete the offline ones without deleting the working ones. I am going to limp along with both as I’m not going through the pain again!
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Quick and simple
Works perfectly fine. Can schedule date and time to set the thermostat.
GHz 2.4 only
Will not connect to WiFi
Frustrating setup
Took me a while to connect with my thermostat because the instructions didn’t match completely.
There’s a little WiFi indicator on the thermostat to indicate if it’s connected to the hub. I was waiting for the blinking to stop and pressing all day, holiday and plus multiple times even though it was already connected.
The other issue was on my Virgin router I had to go into router settings and turn off 5Ghz mode in order for my phone to setup the hub on the wifi network. Which I think a lot of people would struggle with.
Other than that seems to be working fine now. Big improvement for a fraction of the cost of Hive.
There’s a little WiFi indicator on the thermostat to indicate if it’s connected to the hub. I was waiting for the blinking to stop and pressing all day, holiday and plus multiple times even though it was already connected.
The other issue was on my Virgin router I had to go into router settings and turn off 5Ghz mode in order for my phone to setup the hub on the wifi network. Which I think a lot of people would struggle with.
Other than that seems to be working fine now. Big improvement for a fraction of the cost of Hive.
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Decent app, please keep adding quality of life features
Only had one hiccup to start with where the request to access WiFi options was not being triggered and as a result set up got stuck. Re-installed the app and it was ok second time.
Would love to have the option for a 15/30 minute boost on heating 👍
Please keep taking feedback and adding simple improvements like that.
Otherwise the basic functionality is generally good.
Would love to have the option for a 15/30 minute boost on heating 👍
Please keep taking feedback and adding simple improvements like that.
Otherwise the basic functionality is generally good.
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Awful awful awful
What a god-awful product this is. Two thermostats installed as part of a new build. Incredibly rare if one/either link into the app, setup is a horrific experience. No support helpline. No way other than email to complain. I cannot wait to rip this out and replace it with something that works.
Update No Good
The last update has made the app worse than previously… by clicking on certain things it changes the timings so heating too high low or on at wrong times absolutely useless if no improvement will change to something that actually works
Shockingly poor, basic and broken
I'm not sure why ESI bothered to add WiFi to their products if this is the best that they can do for an app.
Bare bones, barely works and sometimes not at all, can't even rename devices so it's impossible to tell what you are controlling.
Who signed this off, who at ESI is happy with this??
Bare bones, barely works and sometimes not at all, can't even rename devices so it's impossible to tell what you are controlling.
Who signed this off, who at ESI is happy with this??
Terrible software
This is one of the worst programs I’ve had to use. Setting a schedule for your heating is clunky and frustratingly resets itself frequently. Having to constantly check is a pain. I’m looking to see if I can change to a different system. This one is rubbish. Avoid if you can
Clunky and frustrating
For me it works but to change any of the timer settings is really annoying in that I cannot change the temperature and have to delete timing slots and then reprogram. It takes ages. Just wish the thermostats were controllable with Google Home because this app is a nightmare.
Does not work! Useless!!!
App wont connect to the wifi, didn’t even get as far as pairing with the boiler/thermostat as the wifi extender does not work. Total waste of money and not fit for purpose. Wish I looked up reviews before paying extra as an add on for our new boiler. Avoid at all costs.
Still doesn’t sync
App won’t connect to thermostats still. Pointless. Heating is all over the shot even after manually setting on thermostats. Buy another wireless thermostat rather than this rubbish
Awful shouldn’t be allowed
I add my device … it says device configured with a big green tick… then nothing.. no device listed, no functionality…
Utter disgrace, clearly just want the cash and couldn’t care less about happy customers
Avoid esi products like the plague they are awful
And customer support is plain unhelpful
Utter disgrace, clearly just want the cash and couldn’t care less about happy customers
Avoid esi products like the plague they are awful
And customer support is plain unhelpful
Does not sync to phone or link!!
Called ESi who basically said speak to internet provider. It’s the app and how poorly it syncs and works not the broadband. Waste of time and unable to use the smart features. Buy something else rather than this waste of time!
App Doesn't Work - UNABLE TO USE
The new upgrade doesn't work & it's a total Crash.
My existing thermostats in the app were gone after the update.
And the app is not picking up the thermostats while attempting to re-add them.
The new firmware which is associated with the new app upgrade doesn't work.
When I click on the Thermostat, it automatically SHUTSDOWN.
The developer has to fix this asap.
My existing thermostats in the app were gone after the update.
And the app is not picking up the thermostats while attempting to re-add them.
The new firmware which is associated with the new app upgrade doesn't work.
When I click on the Thermostat, it automatically SHUTSDOWN.
The developer has to fix this asap.
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Been good till now
As per the title, but tonight, heating did not come on. Found out that the upstairs thermostat on the app had added 2 extra intervals and lowered all the temperatures. For now, I have amended 4 intervals but can’t get rid of the other two. I’ve done the update and still got 6 intervals. No way of deleting unwanted intervals.
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Unfit for purpose
This app simply will not connect to our network. It worked fine before they updated it. What makes matters worse is that our RTP5 thermostat has trouble telling the correct time when programmed. It’s so unreliable that we now control our thermostat manually.
