Honest by name…
I paid for 1 month, so I could give this a go, see if there was hidden fees, and it fitted my business:
✅ 500 Apps including WhatsApp, Messenger & Trams were included, which was perfect for me!
✅ Could be used as an eSIM
✅ Covered the countries I need, that most don’t.
✅ No hidden fees.
❌ Unfortunately I use a separate business/personal number & Honest uses a USA number, which can’t be changed. I felt that looked too dodgy in my business, so unfortunately it wasn’t going to work for me.
✅ I cancelled my recurring payment, and to my surprise, I was told that I would be refunded in the next 5 days, which was in less than 24 hours later.
It’s unfortunate that this doesn’t work for my business, but I would certainly trust them, when they do something like that, that they didn’t have to do, hence the 5 Stars.
Good luck in the future!
✅ 500 Apps including WhatsApp, Messenger & Trams were included, which was perfect for me!
✅ Could be used as an eSIM
✅ Covered the countries I need, that most don’t.
✅ No hidden fees.
❌ Unfortunately I use a separate business/personal number & Honest uses a USA number, which can’t be changed. I felt that looked too dodgy in my business, so unfortunately it wasn’t going to work for me.
✅ I cancelled my recurring payment, and to my surprise, I was told that I would be refunded in the next 5 days, which was in less than 24 hours later.
It’s unfortunate that this doesn’t work for my business, but I would certainly trust them, when they do something like that, that they didn’t have to do, hence the 5 Stars.
Good luck in the future!
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Falls short
The issues with the Smart SIM are obvious, and it's really quite poor that there are still so many.
Network: The multi-network system doesn't work well because iOS generally will not let your Smart SIM pick the strongest network. It will only connect to the last network it connected to - whether it works or not - unless that network is unavailable.
Email: While some email apps work, remotely hosted images do not. That means many authentication codes and ticket QR codes are blocked.
Calendar: There are no whitelisted calendar or to do apps.
Wallet: Passes generally can't be loaded because the necessary domains aren't whitelisted.
Stores: Stores apps aren't data-heavy but they are generally blocked. This is a real limitation since many offers rely on coupon activation now.
Whitelist: Some whitelisted apps are blocked at the other end, and should not be listed as working, like the Nintendo Store.
Usability: Manually changing the network the Smart SIM uses takes several minutes. This is really poor, but it's down to iOS. iOS presumes a signal means a connection, which has never been true. None of the automatic network switching routines in iOS work well so you will often have to switch manually.
Network: The multi-network system doesn't work well because iOS generally will not let your Smart SIM pick the strongest network. It will only connect to the last network it connected to - whether it works or not - unless that network is unavailable.
Email: While some email apps work, remotely hosted images do not. That means many authentication codes and ticket QR codes are blocked.
Calendar: There are no whitelisted calendar or to do apps.
Wallet: Passes generally can't be loaded because the necessary domains aren't whitelisted.
Stores: Stores apps aren't data-heavy but they are generally blocked. This is a real limitation since many offers rely on coupon activation now.
Whitelist: Some whitelisted apps are blocked at the other end, and should not be listed as working, like the Nintendo Store.
Usability: Manually changing the network the Smart SIM uses takes several minutes. This is really poor, but it's down to iOS. iOS presumes a signal means a connection, which has never been true. None of the automatic network switching routines in iOS work well so you will often have to switch manually.
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Falls short
I'll be seeking a refund for this, after less than a day. The issues are obvious. It's not well thought out.
Network: The multi-network system doesn't work well because iOS generally will not let your Smart SIM pick the strongest network. It will only connect to the last network it connected to - whether it works or not - unless that network is unavailable.
Email: While some email apps work, remotely hosted images do not. That means many authentication codes and ticket QR codes are blocked.
Calendar: There are no whitelisted calendar or to do apps.
Wallet: Passes generally can't be loaded because the necessary domains aren't whitelisted.
Whitelist: Some whitelisted apps are blocked at the other end, and should not be listed as working, like the Nintendo Store.
Usability: This is poor, but it's down to iOS. iOS presumes a signal means a connection, which has never been true. None of the automatic network switching routines in iOS work well.
Network: The multi-network system doesn't work well because iOS generally will not let your Smart SIM pick the strongest network. It will only connect to the last network it connected to - whether it works or not - unless that network is unavailable.
Email: While some email apps work, remotely hosted images do not. That means many authentication codes and ticket QR codes are blocked.
Calendar: There are no whitelisted calendar or to do apps.
Wallet: Passes generally can't be loaded because the necessary domains aren't whitelisted.
Whitelist: Some whitelisted apps are blocked at the other end, and should not be listed as working, like the Nintendo Store.
Usability: This is poor, but it's down to iOS. iOS presumes a signal means a connection, which has never been true. None of the automatic network switching routines in iOS work well.
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Misleading Facebook ads
Bought this eSIM as I was in a signal deadspot in Cornwall and needed to stay in touch back home. You can’t actually use most apps that you woood use to stay in touch with people at home and despite them saying otherwise WhatsApp didn’t work either. I cancelled the sim which was easy enough and got a refund, again easy. However, staff are extremely argumentative even after thanking them for a smooth and easy refund they still carried on about how it’s my fault for apparently skipping through small print.
So if you’re looking for this app hoping to have a signal boost please don’t waste your time, that’s not what you get. Claims to be useable over 500+ apps however, I couldn’t get on my bank or WhatsApp despite me also manually switching sims. For me it’s a 1 star I’d have give a few more because the refund was so easy but the attitude of the creators made the whole experience pointless.
So if you’re looking for this app hoping to have a signal boost please don’t waste your time, that’s not what you get. Claims to be useable over 500+ apps however, I couldn’t get on my bank or WhatsApp despite me also manually switching sims. For me it’s a 1 star I’d have give a few more because the refund was so easy but the attitude of the creators made the whole experience pointless.
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Great idea, but simply doesn’t work
Smart SIM sounds brilliant in the advertising, access to all four UK networks and “unbeatable signal” but unfortunately my experience has been very different. Despite installing everything correctly and following Honest Mobile’s troubleshooting, including changing APN settings at their suggestion, the service simply doesn’t work. I’ve since discovered other customers reporting very similar problems. The concept is excellent, but the reality feels a long way from the seamless, reliable service the advertising suggests. Very disappointing.
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