Very sporadic and poor coverage
I have had this for almost 1 year on an iPhone. It is great that they do so many countries. When abroad, I disable my own SIM for roaming so it should use Honest Mobile only and have even made Honest Mobile the primary SIM. However, the coverage and ability to use apps is sporadic at best. The only reliability was on Wi-Fi when available and turning on my data roaming. That was in both France and the Caribbean.
EDIT: changed 2 star to 4 star. Very helpful support agent Milo. My SIM was not working at all. Needed deleting and a new one to be installed in order to work.
EDIT: changed 2 star to 4 star. Very helpful support agent Milo. My SIM was not working at all. Needed deleting and a new one to be installed in order to work.
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Response from developer
Hey, sorry to hear this! If you get in touch at support@honestmobile.com or via live chat in the app we'll be able to investigate why your connection was sporadic, and get your SIM up and running in no time. Thanks!
Useless
I got the smart sim in the hopes that it would augment the dreadful O2 network, unfortunately it keeps locking on to O2 and even if it didn’t I often have full signal on O2 so the smart sim never kicks in. If you have difficulty with your mobile network, switch as the smart sim is a good idea, however it is locked to select apps and data only. It needs to be improved so it can replace a standard sim and act as a main sim that uses SIP to forward calls to the app to allow calls on any network on a single number, and unrestricted data.
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Response from developer
Hey, sorry to hear this! If you get in touch at support@honestmobile.com or via live chat in the app we'll be able to help you get your SIM connected to other networks in no time. The SIM does currently work on our 500+ supported apps, but we're also looking into introducing some new features soon. Thanks!
Poor data connection and speed
Although on paper this looks ideal, I have found it to be very unreliable on both occasions I have used it for successive days in one country - most recently Morocco and Tunisia. Each time the signal just completely drops out for hours on end and when it returns it is slow beyond slow. Yes it is data capped in terms of speed but the overall experience is poor. I switched to another provider which cost more money but was significantly more reliable and faster.
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Not good
Simply just does not work as well as they state it will. Tried it in Spain and it’s useless. It’s also useless at home in England. Not good. Useless product but great customer service.
Apps broken
App is not updated to match what is held on your account, failed to recognise my new bank card and cancelled my SIM.
