Very sporadic and poor coverage
I have had this for almost 1 year on an iPhone. It is great that they do so many countries. When abroad, I disable my own SIM for roaming so it should use Honest Mobile only and have even made Honest Mobile the primary SIM. However, the coverage and ability to use apps is sporadic at best. The only reliability was on Wi-Fi when available and turning on my data roaming. That was in both France and the Caribbean.
EDIT: changed 2 star to 4 star. Very helpful support agent Milo. My SIM was not working at all. Needed deleting and a new one to be installed in order to work.
EDIT: changed 2 star to 4 star. Very helpful support agent Milo. My SIM was not working at all. Needed deleting and a new one to be installed in order to work.
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Response from developer
Hey, sorry to hear this! If you get in touch at support@honestmobile.com or via live chat in the app we'll be able to investigate why your connection was sporadic, and get your SIM up and running in no time. Thanks!
Useless
I got the smart sim in the hopes that it would augment the dreadful O2 network, unfortunately it keeps locking on to O2 and even if it didn’t I often have full signal on O2 so the smart sim never kicks in. If you have difficulty with your mobile network, switch as the smart sim is a good idea, however it is locked to select apps and data only. It needs to be improved so it can replace a standard sim and act as a main sim that uses SIP to forward calls to the app to allow calls on any network on a single number, and unrestricted data.
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Response from developer
Hey, sorry to hear this! If you get in touch at support@honestmobile.com or via live chat in the app we'll be able to help you get your SIM connected to other networks in no time. The SIM does currently work on our 500+ supported apps, but we're also looking into introducing some new features soon. Thanks!
Poor data connection and speed
Although on paper this looks ideal, I have found it to be very unreliable on both occasions I have used it for successive days in one country - most recently Morocco and Tunisia. Each time the signal just completely drops out for hours on end and when it returns it is slow beyond slow. Yes it is data capped in terms of speed but the overall experience is poor. I switched to another provider which cost more money but was significantly more reliable and faster.
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Not good
Simply just does not work as well as they state it will. Tried it in Spain and it’s useless. It’s also useless at home in England. Not good. Useless product but great customer service.
Apps broken
App is not updated to match what is held on your account, failed to recognise my new bank card and cancelled my SIM.
Can’t complain
Never had issues with Honest, it’s cheap enough and takes the guilt out of using mobile data for me. Used it in different countries without problem, customer support is friendly.
Poor service and no option to contact
Can’t even get onto the app. You sign up they take your money straight away and can’t even access the app. All you get is a log in link that takes to a green screen and does nothing. Can’t contact anyone all you can do is request a new link that does nothing!! I was going to try out the new smart E sim as I work away a lot and sick of bad reception but this seems to be the wrong way of doing it. I’ve seen their adverts for a while so I finally bit the bullet and I regret doing so!!
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Not Straightforward
What is sold as a simple one minute solution turns out to be a complicated set up and you can only communicate with a BOT. Took hours then cancelled due to constant issues on set up. Sad
but no service, no point, no business!
but no service, no point, no business!
Rubbish but cheap
I’with O2. When O2 had no signal this has no signal. Same on the twij
Impossible
It does not work can’t even make the sim work and I work with computers all day refunded with in 30 mins. Great idea does not work.
Nice idea, poor implementation
It has been few weeks since the eSIM stopped working. No resolution and from the support yet. Had to get another eSIM to keep ok roaming abroad.
Backup only!
This service does not work with VPN. Seems to work when it wants to. Not reliable enough if connectivity is a must.
Just wow!
I bought this before cruising the Caribbean, hoping to keep access to certain apps, without using my regular providers data charges. It has worked superbly. It will also help when in busy areas in UK where access is restricted by the volume of people accessing online, but that will just be a bonus. Heading to remote France in a couple of months so hopefully access will be better than our last visit.
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Does as intended, but the intention isn’t useful
It works. And the value is there. But it’s kinda useless. Abroad none of my banking apps work on Honest, whereas they boot straight up on my Three GoRoam sim. And some apps/website types should just be added. You need to be able to look at random online forums whilst traveling, whether it be for tips, tricks or tourism notes and whatnot. Spotify should be included and apps like Snapchat are essential. Especially when traveling as the maps and when active feature are great whilst with a group that are separated. I ended up getting a Saily eSIM on this trip, as I couldn’t do so many basic things like backup google photos, book campsites on their websites and maps apps were patchy. I won’t be renewing, as my Three sim has never lost signal at home and for the few times I go abroad it’d work out cheaper spending a couple of quid on a use-all eSIM.
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eSIM
Paid £45 for an eSIM from Honest Mobile as I travel regularly and thought it would be ideal when abroad. Unfortunately, despite following all iOS setup instructions exactly, the SIM verification process repeatedly failed.
Support starts with chatbots that couldn’t fix the issue, and when it was eventually passed to a person, responses were extremely slow. After nearly three hours trying to activate a product I’d just paid for, I gave up and requested a refund.
I’ve now been told the refund could take up to five days. Very disappointing experience — poor activation process and slow customer support. Would not recommend.
Support starts with chatbots that couldn’t fix the issue, and when it was eventually passed to a person, responses were extremely slow. After nearly three hours trying to activate a product I’d just paid for, I gave up and requested a refund.
I’ve now been told the refund could take up to five days. Very disappointing experience — poor activation process and slow customer support. Would not recommend.
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Would be good it the app worked anywhere
Google maps are Supposed to work in Antigua but doesn’t having to rely on download map. Instructions for iPhone make no sense
Barely works in France
I’m not sure of the point of this SIM. Barely worked. So I ended up roaming, and a new sim that I paid for a year..
Very Pleased
I have been using the Honest Mobile smart sim since Dec 25. I found it a little fiddly to set up but got there in the end. I bought it to ensure better coverage in the UK, which seems to be working well at the moment, cutting in as required. I am currently on holiday in France and have made my smart sim my primary sim and it is working excellently, using google maps for an 800 mile drive, I then switch back to my original sim when required, viewing those apps not covered. WhatsApp calls working very well. Can’t understand the negativity shown by some people. It does exactly as advertised. Thank you Honest Mobile for your innovation.
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Scam
First they had taken payment out twice and after I canceled They keep taking out £10 per month.
Dont not use
Dont not use
Unneeded design updates
Not sure what they’re optimising for with the new design. Everything takes more clicks and things I don’t want like tree planting are in the main menu.
Like just show my smart sim usage, support options and refer a friend when I log in. Everything else is a waste of time.
Also the Liquid Glass effect is horrid and the main nav doesn’t register clicks properly.
Like just show my smart sim usage, support options and refer a friend when I log in. Everything else is a waste of time.
Also the Liquid Glass effect is horrid and the main nav doesn’t register clicks properly.
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