eSIM io User Reviews

Customer Experience

Positive experience42.0% of reviews
Neutral1.5% of reviews
Negative experience56.4% of reviews

~ Based on 452 written reviews from the US App Store.

What users say

Is eSIM io Safe?

eSIM io: Travel Internet Data appears safe based on user ratings. AppsHunter Safety Score for eSIM io is 86/100.

This assessment is based on 1,257 user ratings, with an App Store average of 4.3/5.

Safety Analysis

82.6% of ratings point to a safe experience
3.2% of ratings suggest some concerns
14.2% of ratings point to a risky experience

~ Based on 1,257 App Store ratings for eSIM io.

Is eSIM io Legit?

eSIM io: Travel Internet Data appears to be a legitimate app. AppsHunter Legitimacy Score for eSIM io is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No signal at all

the moment i tried to use it down the site. Bad, i want a refund

Sehr guter Kundenservice

Ich hatte eine Rückfrage. Der Support war superschnell per WhatsApp
Echt top

Response from developer

Vielen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr, dass Sie bei Ihrer Rückfrage über WhatsApp so schnell Unterstützung erhalten haben. Schnelle und unkomplizierte Hilfe ist uns besonders auf Reisen sehr wichtig. Danke für Ihre 5 Sterne und Ihr Vertrauen! eSIM io Support-Team

General usage

I don’t think the company got everyday ppl to test if the account was easy understandable

No connectivity at all

The worst thing that I purchased in my life

Expensive

Not sure why the prices are so high since many mobile phone providers offer $5 per day roaming, including calls. Not really worth it unless there a special offers.

Turkey trip

5 star app if I could rate it more I would loads of promo codes you can use to get more value amazing customer service doesn’t stress 10-15 for the data to kick in honestly I would recommended to anyone travelling abroad

Exceptional costumer service!

Support very clean and helpful.

I need help - not working

I paid $10, now by balance is at $7. It says I have 1GB pending. I need some help - and I’m already in a new country. So far disappointed - need support

Service is outstanding

I have yet to activate my eSIM but there should be no issue with that and the service is amazing, I had an issue with a deal and it was resolved in less than a minute. Highly recommend

Service After purchase

Excellent service after purchase

Response from developer

Thank you so much for your wonderful feedback! 😊 We're delighted that you were pleased with our after-sales service. Supporting our users doesn't end after a purchase; we're always here whenever you have a question or need assistance during your travels. eSIM io Support Team

Günstiger ging’s nicht

Habe eSIM io in der Karibik verwendet und es war super. Gab genau die Kombination der Inseln die ich brauchte und der Preis war unschlagbar. Ging alles problemlos

Response from developer

Vielen Dank für Ihre ausführliche Bewertung! 😊 Es freut uns besonders, dass Sie für Ihre Karibikreise genau die richtige Inselkombination bei uns gefunden haben und sowohl der Preis als auch die Nutzung überzeugt haben. Schön, dass alles problemlos funktioniert hat. Gute Reise! eSIM io Support-Team

Super E SIM

Günstiger geht's nicht. Ich empfehle gerne weiter. Dankeschön an eSIMio

Response from developer

Vielen Dank für Ihre großartige Bewertung und Empfehlung! 😊 Es freut uns sehr, dass Sie mit dem Preis-Leistungs-Verhältnis von eSIM io zufrieden sind. Wir möchten Reisen weiterhin einfacher und günstiger machen und freuen uns, Sie auch bei Ihren nächsten Reisen begleiten zu dürfen. eSIM io Support-Team

Sim issues

Fatema she is been very helpful and she try hard to make simple and easy for me to get the right service. Thank you fatema for your support today. Have nice day

Poor experience and no customer support

I used this eSIM twice before without any issues, so I trusted the service. However, during my third top-up, 8 GB of data disappeared within just 30 minutes. I was connected to Wi-Fi most of the time, and I wasn’t using iCloud backup, YouTube, or any other data-heavy apps.

I contacted the support team immediately, but even after more than 24 hours, I still haven’t received any response. Losing such a large amount of data so quickly without any explanation, combined with the lack of customer support, has been very disappointing. Unfortunately, I can’t recommend this service until they improve both their data tracking and customer support.
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Seriedade

Excelente prestação de serviço 👏👏

Response from developer

Muito obrigado pela sua excelente avaliação! 😊 Ficamos muito felizes que tenha considerado nosso serviço sério e de alta qualidade. A confiança dos nossos usuários é muito importante para nós. Continuaremos trabalhando para oferecer sempre uma ótima experiência. Equipe de Suporte eSIM io

Excellent

5 start very helpful with setting up

Muito prático

Até então, sensacional

Response from developer

Muito obrigado pela sua avaliação! 😊 Ficamos muito felizes em saber que, até agora, sua experiência com o eSIM io está sendo excelente e prática. Esperamos continuar oferecendo a mesma facilidade e uma conexão confiável em todas as suas próximas viagens. Equipe de Suporte eSIM io

No data without wifi!

I purchased a 3gb data plan for france. Activated my e-sim, enabled data roaming, turned off my phone’s own e-sim (US number) but i cannot access internet unless i find wifi connection. Without wifi, e-sim io app tells me i have no internet connection. With wifi, the app tells me all is fine. I have been chatting with their whatsapp support, but they tell me that i can use my data. At the airport with wifi all was fine, until i got on shuttle. From that moment on i don’t have any internet connection. So far i am extremely u happy with the service.
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Response from developer

Hello, We are sorry for the situation you are experiencing. Your feedback is valuable to us. To connect to the internet with eSIM io, you must first install the eSIM on your device. After installation, select it as your cellular data source and enable roaming. If you continue to experience problems, please contact us through the More menu within the app. Our team will check your settings and provide an appropriate solution for you. eSIM io Support Team

Sehr zuverlässig

Bin sehr zufrieden. Support antwortet schnell und ist sher nett. Ich hab genau das bekommen was ich wollte.
Lg

Response from developer

Vielen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr, dass Sie mit eSIM io zufrieden sind und genau den Service bekommen haben, den Sie erwartet haben. Besonders schön ist, dass unser Support schnell und freundlich helfen konnte. Wir wünschen Ihnen weiterhin schöne Reisen! eSIM io Support-Team

Horrible experience

I’m on holidays. I have been more than 8 hours without any support at all to understand why my eSIM isn’t working properly. I have to be find free WiFi like crazy because I am unable to connect with my network. This is my first time using it and I am already regretting it