Restricted my account for over 2 weeks and then closed it
WHAT AN ABSOLUTE JOKE OF A COMPANY.
Honestly I don’t even know where to start. They restrict my account, ask me for information, I give them EVERYTHING they ask for the same day, and then they just leave me sitting there for nearly two weeks with basically ZERO communication.
I chase them. Nothing. Chase them AGAIN. Still nothing. Then apparently someone “called me” for more information — except the phone rang for literally about ONE SECOND, they hung up before I could even answer and couldn’t even be bothered to leave a voicemail 😭😭😭 Like what was I supposed to do with that??
Then I finally complain and THEY SEND ME A FINAL RESPONSE THE SAME DAY I COMPLAINED. 💀💀💀
Like seriously, what is the point of having a complaints procedure if you’re going to decide the complaint is finished approximately five minutes after receiving it???
And the best part? I had £16 in the account that I couldn’t access. I was genuinely struggling financially and needed that money for FOOD/ESSENTIAL SHOPPING, and they still couldn’t sort it out. I know £16 isn’t a fortune to some people but when you’re struggling, £16 IS £16.
Then after all that waiting they just close the bloody account anyway. 😭
I’ve never experienced customer service this useless. The constant chasing, the lack of communication, the ridiculous phone call, the instant “final response”, the waiting around wondering what the hell is happening with my money… absolutely exhausting.
I’ve now had to take the whole thing to the Financial Ombudsman because apparently that’s what it takes to get someone to actually look at the situation properly.
eToro, honestly… DO BETTER. This whole experience has been an absolute nightmare. 1 star is WAY too generous.
Honestly I don’t even know where to start. They restrict my account, ask me for information, I give them EVERYTHING they ask for the same day, and then they just leave me sitting there for nearly two weeks with basically ZERO communication.
I chase them. Nothing. Chase them AGAIN. Still nothing. Then apparently someone “called me” for more information — except the phone rang for literally about ONE SECOND, they hung up before I could even answer and couldn’t even be bothered to leave a voicemail 😭😭😭 Like what was I supposed to do with that??
Then I finally complain and THEY SEND ME A FINAL RESPONSE THE SAME DAY I COMPLAINED. 💀💀💀
Like seriously, what is the point of having a complaints procedure if you’re going to decide the complaint is finished approximately five minutes after receiving it???
And the best part? I had £16 in the account that I couldn’t access. I was genuinely struggling financially and needed that money for FOOD/ESSENTIAL SHOPPING, and they still couldn’t sort it out. I know £16 isn’t a fortune to some people but when you’re struggling, £16 IS £16.
Then after all that waiting they just close the bloody account anyway. 😭
I’ve never experienced customer service this useless. The constant chasing, the lack of communication, the ridiculous phone call, the instant “final response”, the waiting around wondering what the hell is happening with my money… absolutely exhausting.
I’ve now had to take the whole thing to the Financial Ombudsman because apparently that’s what it takes to get someone to actually look at the situation properly.
eToro, honestly… DO BETTER. This whole experience has been an absolute nightmare. 1 star is WAY too generous.
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Cool watch app
Love the new watch app!
Investment App with AI tools
Very good
Unintuitive UI
I can find what I need but it’s not at all intuitive to use. It’s also strange that the ISA screen does not scale to fit on the screen.
This app has a long way to go to become usable I’m afraid.
This app has a long way to go to become usable I’m afraid.
Full of serious bugs
Use the other app & save yourself some headaches. Waaaay too many bugs to mention here but terrible ones like incorrect balances & mislabeling of currencies & so much AI slop.
