New app is simply bad
Response from developer
Hello! It's disappointing to hear that the new app experience, reports, and local currency values aren't meeting your needs. We appreciate your feedback on these features. Clear information and useful tools matter to us, and we're always working to improve the app. We have forwarded your fees back to our product team for further review. Have a great rest of your day!
Downgrade
Response from developer
Hello! It's disappointing to hear the investment filters and AI haven't met your expectations. We appreciate your feedback on these features, and we're always working to improve the app. For help with the investment filters and AI, please contact our support team at https://calendly.com/etoro-customer-service. We look forward to speaking to you!
Grok als KI
Response from developer
Hallo! Es ist beunruhigend, dass Sie Grok als KI-Basis erleben. Vielen Dank für Ihr Feedback. Bitte wenden Sie sich an unser Support-Team: https://calendly.com/etoro-customer-service. Wir hoffen, dass Sie mit der App künftig bessere Erfahrungen machen!
Mise à jour inutile 2026
Ce jour 10/10/2026 l’ancienne app etoro après la mise à jour les vieux téléphone (iPhone X) sont privés d’app
C’est nul !
Et c’est la première fois de ma vie que je laisse un commentaire pour une app
Développeur arrêtez de vendre des app « modernes » pour qu’elles ne fonctionnent !
Et surtout NE TOUCHEZ PAS AUX APP QUI FONCTIONNENT DÉJÀ !
Response from developer
Bonjour, Merci pour votre retour. Nous sommes désolés que la nouvelle version ne fonctionne plus sur votre iPhone X. Nous avons transmis vos remarques à notre équipe produit pour examen. Pour en parler, contactez notre service client ici : https://calendly.com/etoro-customer-service. Nous vous souhaitons une excellente journée !
Apple Pay !
Response from developer
Bonjour ! Nous sommes ravis que vous puissiez enfin utiliser Apple Pay avec la carte. Merci beaucoup pour votre avis et votre enthousiasme, cela nous fait très plaisir. Pour toute question concernant Apple Pay avec votre carte, n'hésitez pas à contacter notre équipe d'assistance : https://calendly.com/etoro-customer-service. Profitez bien de l'application !
Very good UI
Response from developer
Hello! Thank you for your review. We're so glad you're enjoying the much-improved UI! Thank you for sharing your thoughts. Your support means a lot to us. Have a wonderful rest of your day!
Da fehlt noch einiges…
Response from developer
Hallo, vielen Dank für dein Feedback. Wir bedauern, dass dir Nachrichten bei den Assets fehlen und das Setzen von Stop-Loss umständlich ist. Wir haben deine Punkte an unser Produktteam weitergeleitet. Gern möchten wir mehr erfahren. Kontaktiere unseren Kundenservice hier: https://calendly.com/etoro-customer-service. Noch einen schönen Tag!
Mise à jour
Trop bien ! Et les bug ont été clairement corrigé
Response from developer
Bonjour ! Nous sommes ravis que la mise à jour vous permette d'ajouter votre carte à Apple Pay et que les bugs soient corrigés ! Merci beaucoup pour votre enthousiasme, votre soutien nous fait très plaisir. Profitez bien de l'application ! Pour toute question, contactez notre équipe d'assistance : https://calendly.com/etoro-customer-service.
Way better than Etoro app
Response from developer
Hello! We're so glad you're enjoying the app's clean design and AI features! Thank you for sharing your kind words with us. Please contact our support team at https://calendly.com/etoro-customer-service. Your support means a lot, and we hope you keep enjoying the app!
Wow, endlich ergonomisch und übersichtlich!
Response from developer
Hallo, vielen Dank für dein positives Feedback. Wir freuen uns, dass dir die neue App gefällt. Deine Anmerkung zu den Diagrammkurven haben wir an unser Produktteam weitergeleitet. Noch einen schönen Tag!
Catastrophique
Response from developer
Bonjour, Merci pour votre retour. Nous sommes désolés que vous rencontriez des bugs et des difficultés pour transférer vos fonds. Nous avons transmis vos remarques à notre équipe produit. Pour en parler, contactez notre service client ici : https://calendly.com/etoro-customer-service. Nous vous souhaitons une excellente journée !
Restricted my account for over 2 weeks and then closed it
Honestly I don’t even know where to start. They restrict my account, ask me for information, I give them EVERYTHING they ask for the same day, and then they just leave me sitting there for nearly two weeks with basically ZERO communication.
I chase them. Nothing. Chase them AGAIN. Still nothing. Then apparently someone “called me” for more information — except the phone rang for literally about ONE SECOND, they hung up before I could even answer and couldn’t even be bothered to leave a voicemail 😭😭😭 Like what was I supposed to do with that??
Then I finally complain and THEY SEND ME A FINAL RESPONSE THE SAME DAY I COMPLAINED. 💀💀💀
Like seriously, what is the point of having a complaints procedure if you’re going to decide the complaint is finished approximately five minutes after receiving it???
And the best part? I had £16 in the account that I couldn’t access. I was genuinely struggling financially and needed that money for FOOD/ESSENTIAL SHOPPING, and they still couldn’t sort it out. I know £16 isn’t a fortune to some people but when you’re struggling, £16 IS £16.
Then after all that waiting they just close the bloody account anyway. 😭
I’ve never experienced customer service this useless. The constant chasing, the lack of communication, the ridiculous phone call, the instant “final response”, the waiting around wondering what the hell is happening with my money… absolutely exhausting.
I’ve now had to take the whole thing to the Financial Ombudsman because apparently that’s what it takes to get someone to actually look at the situation properly.
eToro, honestly… DO BETTER. This whole experience has been an absolute nightmare. 1 star is WAY too generous.
Response from developer
Hello, We are sorry to hear about your experience and the stress it caused. If you are struggling financially, we do not recommend trading on the platform. We wish you well!
Cool watch app
Response from developer
Hello, Thank you for your wonderful review. We are happy to hear you enjoy the etoro app. Have a wonderful rest of your day!
Investment App with AI tools
Unintuitive UI
This app has a long way to go to become usable I’m afraid.
Response from developer
Hello! It's disappointing to hear the navigation feels unintuitive and the ISA screen doesn't fit your display. Thank you for sharing your feedback. We're always working to make the app easier to use. Please contact our support team at https://calendly.com/etoro-customer-service for help with the navigation and ISA screen. We hope your next visit feels much smoother!
Full of serious bugs
Response from developer
Hello, Thank you for your feedback. We are sorry to hear about the bugs, including the incorrect balances and currency labels. We would like to look into this and help you. Please contact our customer service team here: https://calendly.com/etoro-customer-service. We have forwarded your feedback to our product team. We wish you a great rest of your day!
