Good app but can’t access points
Evan’s card
Mrs J
Response from developer
Hello there, thanks for your review and feedback. I am sorry to read that you're dissatisfied with the interest rates on your account. We do advise that all rates are subject to status, but I can assure you that we do regularly review the account to see if there are any APR decreases available. We would let you know if/when this becomes available for you. If you wish to discuss this further, or if you have any further queries, then please get in touch with us. All the best, Becki
Useless customer service
Finally got through and spoke to a helpful lady, closed account will never have another, Phone system was not just busy it kept cutting off when trying to make payments, needs sorting out!!! Anyway finally rid of Evans and New Day
Response from developer
Hi there, we are aware that our phone lines are tremendously busy at the moment but we're working as quickly and efficiently as possible to try reduce the hold time. We're really sorry for any inconvenience! If your query is account specific, it may be easier to reach out to us via chat. This option can be found under More > Help & Support > Contact Us > Contact Details. If your query is more general in nature, please feel free to let us know what you would like to enquire about, and we will see what we can do to help from here. Thank you - Leigh
Brilliant
Terrible!
Response from developer
Hi there, thanks for the review. There is a set date on when your statements are produced, however, the dates can vary if it falls on a weekend/ bank holiday. If you send us message over the app, we'll be able to check the dates for you and look into your query about accessing your statements further - Nicole
Trying to pay
Passcode didn’t work a lot of messing took my half an hour to get in shouldn’t be that hard
Response from developer
Hey there. Thanks for the review and I’m sorry to hear about the time it’s taken to log into your account. However, I’m glad you’ve managed to log in now and I’ll ensure your feedback is passed to the relevant team. Take care - Shaunie
Card not working
So the card is a waste of time
Thanks
Response from developer
Hi there, thank you for your lovely review! I'm pleased you're liking it and thank you for choosing our card 😁 - Leigh
Great
Response from developer
Thank you for your lovely review! I'm pleased you like our app, we work hard to provide top notch service and this means a lot 😁 - Leigh
Great App
Response from developer
Thank you for taking the time to leave a review! It's great to hear that you like our app and have found things easy to use 🙂 - Leigh
Evans card
Response from developer
Thank you very much for getting in touch with a review and your feedback! I'm pleased to hear that you like our app and the design, that means a lot! 😁 - Leigh
So so simple
Response from developer
Thank you for your review! I'm pleased you're enjoying the app and finding it easy to use, this is just what we want 😁 - Leigh

