Good app but can’t access points
Evan’s card
Mrs J
Response from developer
Hello there, thanks for your review and feedback. I am sorry to read that you're dissatisfied with the interest rates on your account. We do advise that all rates are subject to status, but I can assure you that we do regularly review the account to see if there are any APR decreases available. We would let you know if/when this becomes available for you. If you wish to discuss this further, or if you have any further queries, then please get in touch with us. All the best, Becki
Useless customer service
Finally got through and spoke to a helpful lady, closed account will never have another, Phone system was not just busy it kept cutting off when trying to make payments, needs sorting out!!! Anyway finally rid of Evans and New Day
Response from developer
Hi there, we are aware that our phone lines are tremendously busy at the moment but we're working as quickly and efficiently as possible to try reduce the hold time. We're really sorry for any inconvenience! If your query is account specific, it may be easier to reach out to us via chat. This option can be found under More > Help & Support > Contact Us > Contact Details. If your query is more general in nature, please feel free to let us know what you would like to enquire about, and we will see what we can do to help from here. Thank you - Leigh
