Great experience
Response from developer
Thank you for sharing your experience. A smooth customer experience is what we strive to offer. 💙 – Team Even
Excellent Service
Response from developer
Thank you for such a detailed review. We, at Even, always strive to offer the best to our users. Your recommendation means a lot to us. - Team Even
Feedback on Even Healthcare Insurance Policy
An insurance policy is meant to provide trust, reliability, and quick assistance, but my experience has been the opposite. I expected a much better level of service and professionalism.
My son if since childhood he face UTR or any infection they can consider long term decease but doctor himself said they are cheating you
Response from developer
Hi, we’re unable to find any details linked to this review based on the information shared here. We’d like to look into this and help. Could you please share your registered contact details or policy information with us at hello@even.in? If we don’t hear back, we may not be able to verify this review. - Team Even
Real Advice: don’t fall for this like I did
Here’s what happens. Their sales people will talk about benefits that sound too good to be true. And the moment you use benefits worth 2-3k, they will find random reasons to not fulfil it - one being adding pre-existing conditions.
This is dangerous because it goes on your history. To the it’s cost saving but for you there will be a condition on your record that you did not even have. And say you’re ever hospitalised, you’ll end up shelling money from your own pocket just because you made the mistake of buying their plan once.
Their business model can survive only if they do this. Otherwise they will go in huge losses. And they will not give any reason for adding pre-existing condition to your profile. They’ll just say our team has evaluated.
I’m suffering and I truly hope that you don’t. My money went in drain. I paid some 11k and I cannot use any of their services. I could’ve have used less than 11k on my OPD and blood test and still saved the remaining money.
Please pass on the word, or their evil marketing will ruin the middle class Indians.
Response from developer
Hi, we’re unable to find any details linked to this review based on the information shared here. We’d like to look into this and help. Could you please share your registered contact details or policy information with us at hello@even.in? If we don’t hear back, we may not be able to verify this review. - Team Even
Amazing experience, highly recommend it
The app works well, but what really stands out is the care model behind it. You can feel that the company is built around long-term health, not paperwork. Highly recommend Even to anyone looking for a more modern and supportive healthcare experience.
Response from developer
Thank you for sharing your experience. Your feedback means a lot to us. 💙 - Team Even
The best OPD coverage ever
Response from developer
Thank you for sharing your experience. Your feedback means a lot to us. 💙 - Team Even
Never trust their offerings, you will regret
Response from developer
Hi Jithu, We’re sorry to read this and understand how unsettling this experience must have felt. To clarify, the cashless request required additional medical review and did not qualify under cashless at that stage, which is why it was not approved. Our team would have reached out to inform you that the hospitalisation can be filed under reimbursement, where the partner insurer will evaluate it based on the treating doctor’s justification. We’re unable to discuss clinical details on a public forum, but if you’d like any clarification on the next steps, please write to us at hello@even.in, and our team will help you through it. - Team Even 💙
Healing Hands
The EVEN IN support team deserves special appreciation as well. Their concern for patients is truly admirable. They are always there to help, follow up, guide, and support with so much dedication and compassion. They made me feel like I was never alone
I would like to share my heartfelt thanks to the entire team for everything they do.
Highly recommended. ❤️
Response from developer
Hi Ashwini, Thank you so much for sharing this heartfelt review. We’re truly glad to know that your care experience at Even Healthcare felt reassuring and that the consultation, diagnosis, and continuous support helped you feel safe and heard during a difficult time. It means a lot to hear that our care team’s follow-up, guidance, and compassionate support made such a difference. Creating a comforting and patient-first healthcare experience is exactly what we work towards every day. We deeply appreciate your trust and recommendation. — Team Even 💙
On a decline
The even hospital is modelled on the same dysfunctional system as any other hospital. The usual staff who doesn’t give you any information. The pharmacy doesn’t have medicines the doctor prescribes.
Even online consultations are also going bad. When the doctor can’t make nobody informs you and you just sit there with your phone like an idiot waiting for consultation. The app has the audacity to warn us about not showing up. What about doctors not showing up? Why can’t we get compensation for our time wasted and our health worsening when doctors don’t show up and Even can’t inform us in advance?
Response from developer
Hi! We apologise for any subpar experience you may have had with us. We assure you it's not the standard we wish to give our members. If you can share your details with us on our socials or write to hello@even.in, we can get someone from our core team to connect with you to address these grievances. Over the past few months, we’ve been re-examining many of the very things you’ve raised - how we communicate, how care journeys flow, and how we can simplify the experience without compromising on reliability or empathy. We’re far from perfect, but we’re listening closely and actively rebuilding where we’ve fallen short. Please do let us know. We'd love to talk to you more about this.
Never Ever Buy Insurance from Them
My personal experience was even worse. The sales rep outright misled me, saying all OPD visits would be covered during maternity and only the delivery would be excluded. That turned out to be completely false.
Even basic services are a struggle. Many times they won’t schedule a home pickup with their own partner labs and ask you to visit a lab instead. Then they slap on a cost limit that isn’t even close to actual market rates. And when you finally go to pay, their payment scanner often doesn’t work. You’re left scrambling with support while people wait in line behind you, which is not just inconvenient—it’s embarrassing.
The bottom line: this policy doesn’t give peace of mind. It creates unnecessary stress, constant hurdles, and leaves you feeling harassed at every step. It’s more of a headache than a benefit.
Response from developer
Hi Ashish, We’re sorry your experience has felt this way. What you’ve described is not what we want for our members, and we’re already looking into this to understand what went wrong and to make sure it isn’t repeated. Our team will be reaching out to you directly to go over this in detail and see how we can make things right. Your feedback helps us get better, and we're here for you. Team Even
More people should know about it!
Response from developer
Thank you so much for this wholesome review ! 💙 The team would be so happy to hear this. 🎈
Lack of support during critical issue with the policy
Response from developer
Hey there, we're really sorry this didn’t go as smoothly as it should have. We’re always on our members' side and try our best to support them through everything. While pre-existing conditions aren’t covered under the membership as per standard guidelines, our team is always here to help and make things easier wherever we can. Please reach out to us at hello@even.in and we’d love to help you further.
Be careful about Conditions Apply!!
2. You will be a part of their “group insurance policy” which means without them, you cant approach the insurer for claims. You are bound by their rules, whatever their rules could be
3. They say that all OPD in network hospitals are covered - but only later will you know that you would first have to take an online consultation only (physical consultation is available in even hospitals but you’d have to wait for slot, you may not get it on the same day). You would have to tell their doctors in a state of not keeping well that you would want to visit a known doctor/meet a doctor physically. You will get a refund of your OPD bill only if they approve you before hand that you can visit a local OPD person. Sometimes online consultations are available 6-7 hours from now, so you would have to wait for this long to first consult with that doctor, plead the doctor that you want to see someone physically.
Response from developer
Hey ! We’re really sorry this felt so frustrating. We try our best to make everything simple and transparent, and we’re always open to feedback that helps us improve. Just to share, our waiting periods are actually among the lowest out there, and we always make sure our members are fully informed from the start. We ask for a quick online consult so one of our doctors can guide you on what to do next. They’re usually available in under 30 minutes, and if an OPD visit is needed, we absolutely support that. We're always here if you need any help, please reach out to us on hello@even.in. Team Even 💙
No fuss insurance provider
Horrible experience
Response from developer
Hi, We're sorry to hear that you had a less than ideal experience with Even. We would also like to confirm that we mention upfront that members have to get their first consultations with an Even doctor. This is primarily to ensure that we can provide greater quality care since we're extremely proud about the quality of our doctors. All of them are employees and their only incentive is to get you healthier. Secondly, having consultations with our doctors ensures that your medical data gets stored in our electronic medical and our doctors have access to your entire history, ensuring better care. Lastly, we're sure you can appreciate that it's also a fraud prevention mechanism. Having said that, we sincerely value your feedback and will continually try and improve Even. Thanks, Team Even
Fraudulent app, beaware
Great Service at their Best!!
Thank you Vishnunandan. You have explained me in such a way from scratch to top and In detail too!! Appreciate your work!!
Game Changer
Awful experience with Even
Not the same anymore
Currently, patients are no longer able to simply walk into hospitals for their medical needs. Instead, they are required to consult with Even healthcare's in-house doctors and undergo tests at labs approved by the company. This can be a less than ideal situation for patients who prefer to receive medical care at their preferred hospitals.
Furthermore, Even healthcare's doctors seem to be against referring patients to other good hospitals, even when requested. This lack of flexibility can be frustrating for patients who require specialized care that may not be available in-house.
Overall, while Even healthcare may have once been a reliable healthcare provider, it appears that their services have become less accommodating to patients' individual preferences and needs. Patients may want to explore other healthcare providers that offer more flexibility and better meet their specific requirements.
Response from developer
Hi Ritweek, We're sorry to hear that you're not fully satisfied with the new Even model. Unfortunately, we've moved away from the earlier model in accordance with the suggestions from the regulatory authorities of India. However, we can assure you that our doctors do not hesitate to refer you to external consultations as they deem fit. Our panel of doctors and clinical practices are also overlooked by a 3rd party medical board constituting of some of the world's top healthcare professionals. We also cover any 2nd opinions should a member not be satisfied with an Even doctor's diagnosis. We'll be more than happy to explain all this over a call. Thanks, Team Even
