Not compatible with Apple 18.7.8 system!
Not compatible with Apple 18.7.8 system!
Missing tickets
Had to download a pointless App instead of receiving pdf or apple wallet tickets.
Endless aggravation. Missing tickets, no customer service, no “add order number” search.
I will try to never use Eventim again
Endless aggravation. Missing tickets, no customer service, no “add order number” search.
I will try to never use Eventim again
Tickets
I bought my tickets in December for a Christmas gift. It never came through. It’s the day of the gig and the tickets still haven’t come through. I’ve messaged them and emailed them.
Great App
Very easy to use, fast and intuitive
Appalling
Frustrating and unreliable. Always seems to have a problem - incl not allowing the resale of f tickets!!! Eventim designs everything for itself, zero regard for customer service. Fansale is even worse than the main app. Loved the Apollo venue for two decades but I’m never buying again.
The illusion of choice
Ah yes, a whole app - full of tracking, notification requests and other fluff - just to show tickets. Perhaps Apple could create a native, unified way of showing barcodes? Oh, they do?
And the worst part is it doesn’t even load when you’re at the venue!
Hate that they pretend this is the customer’s preferred way to get tickets and that we had choice in the matter. Nobody wants your app, Eventim.
And the worst part is it doesn’t even load when you’re at the venue!
Hate that they pretend this is the customer’s preferred way to get tickets and that we had choice in the matter. Nobody wants your app, Eventim.
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Web site does allow single tickets
Hopeless time wasting web site
Don’t want the app
Just sell me a ticket, I don’t want to be part of your marketing 😡
Motor
Frustrating app booked for large family and not confirmed where informed on the day of arrival they’ll be available, too stressful!it’s not good enough in the era ever technology has advanced
EventimUK for river dance Apollo Hammersmith
Total pants tkts are there but no qr code less than 24 hrs before event - and help line closed - hid help them and me.
Rubbish
Missing tickets and missing responses from customer service. Contacted customer service three times to find out where my ticket was in app and just sent the same info over and over. Requested a refund as customer service are clearly in need of training and no response. Rubbish avoid it.
Let people transfer tickets earlier
App doesn’t allow you to transfer tickets until last minute which is very useless
Death documents to refund tickets
Do not trust the $5 “can’t-make-it” insurance—misleading and privacy-invasive.
I bought their optional $5 insurance because the checkout language made it sound simple: if you can’t attend, you get a refund. When I needed it, the reality was the opposite. They required extensive documentation-pages of legal or medical evidence of DEATH and even pregnancy proof-to consider a claim. That is nothing like the clear, easy protection implied during purchase.
The process is designed to wear you down: the refund page is buried under multiple “help” branches, with no direct path from your order. Support might end up insisting the policy is run by a separate provider, but that doesn’t absolve the ticket seller—they promote it, take the money, and funnel you into an invasive process.
What they promise: a $5 safety net.
What you get: paperwork, privacy intrusion, and a runaround.
This experience felt deceptive and far from user-friendly. If a refund requires sensitive documents, that must be stated clearly before payment—not hidden behind fine print and a maze of links. I won’t be using this service again and recommend others skip the “insurance” entirely
I bought their optional $5 insurance because the checkout language made it sound simple: if you can’t attend, you get a refund. When I needed it, the reality was the opposite. They required extensive documentation-pages of legal or medical evidence of DEATH and even pregnancy proof-to consider a claim. That is nothing like the clear, easy protection implied during purchase.
The process is designed to wear you down: the refund page is buried under multiple “help” branches, with no direct path from your order. Support might end up insisting the policy is run by a separate provider, but that doesn’t absolve the ticket seller—they promote it, take the money, and funnel you into an invasive process.
What they promise: a $5 safety net.
What you get: paperwork, privacy intrusion, and a runaround.
This experience felt deceptive and far from user-friendly. If a refund requires sensitive documents, that must be stated clearly before payment—not hidden behind fine print and a maze of links. I won’t be using this service again and recommend others skip the “insurance” entirely
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Disgrace
Doesn’t even show me my tickets
This app doesn’t work
Whenever I try to open the app, it never gets past the initial loading screen. I have tried uninstalling and reinstalling it several times, but this doesn’t do anything.
Why does every ticket vendor have their own compulsory app?
Yet another ticket vendor, yet another compulsory app. This should be banned. Let us log into the ticket website and add the tickets to Apple Wallet. Job done. If even Ticketmaster can do that, why can't you?
The app is rubbish
I bought tickets and I’m forced to use this useless app. Now I’m stuck with the unresponsive screen . I will avoid any bookings using eventim to avoid the frustration.
Add Ons
Just been charged £5.38 on top of the price for a ticket !
£2.50 for E ticket totally wrong !!
£2.50 for E ticket totally wrong !!
No transfer waste of app
In 2025 it’s the only ticket app without transfer enabled. What a joke. All 6 of us have to meet up at the same time now when we all finish work different times etc. so inconvenient. Will never make a purchase off of Eventim main website again. Trash
Awwul app.
DFAW7
