Extra $500???!!!
I have been using EVOLVE for over three years and, unfortunately, my recent experience has been very disappointing.
EVOLVE markets itself as a vacation rental management company, but in my experience they function more as an advertising platform, with property owners left to deal with many issues on their own.
The problem arose when I set a custom six-night minimum stay requirement for the Fourth of July holiday period several months in advance. Despite those settings, a guest was able to book only four nights. When I contacted EVOLVE, I was informed that the reservation fell partially outside the custom minimum-stay window due to how their system interpreted the dates.
Rather than acknowledging what appears to be a flaw in their booking system and working toward a reasonable resolution, I was told that canceling the reservation would cost me $500.
As a property owner, it’s frustrating to be held financially responsible for a booking that contradicts the settings I intentionally established months earlier. I expected better support and more accountability from a company that claims to help owners manage their rentals.
After more than three years as a customer, this experience has significantly reduced my confidence in the platform.
EVOLVE markets itself as a vacation rental management company, but in my experience they function more as an advertising platform, with property owners left to deal with many issues on their own.
The problem arose when I set a custom six-night minimum stay requirement for the Fourth of July holiday period several months in advance. Despite those settings, a guest was able to book only four nights. When I contacted EVOLVE, I was informed that the reservation fell partially outside the custom minimum-stay window due to how their system interpreted the dates.
Rather than acknowledging what appears to be a flaw in their booking system and working toward a reasonable resolution, I was told that canceling the reservation would cost me $500.
As a property owner, it’s frustrating to be held financially responsible for a booking that contradicts the settings I intentionally established months earlier. I expected better support and more accountability from a company that claims to help owners manage their rentals.
After more than three years as a customer, this experience has significantly reduced my confidence in the platform.
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Outside custom minimum stay. !?!?!
I have been using EVOLVE for over three years and, unfortunately, my recent experience has been very disappointing.
EVOLVE markets itself as a vacation rental management company, but in my experience they function more as an advertising platform, with property owners left to deal with many issues on their own.
The problem arose when I set a custom six-night minimum stay requirement for the Fourth of July holiday period several months in advance. Despite those settings, a guest was able to book only four nights. When I contacted EVOLVE, I was informed that the reservation fell partially outside the custom minimum-stay window due to how their system interpreted the dates.
Rather than acknowledging what appears to be a flaw in their booking system and working toward a reasonable resolution, I was told that canceling the reservation would cost me $500.
As a property owner, it’s frustrating to be held financially responsible for a booking that contradicts the settings I intentionally established months earlier. I expected better support and more accountability from a company that claims to help owners manage their rentals.
After more than three years as a customer, this experience has significantly reduced my confidence in the platform.
EVOLVE markets itself as a vacation rental management company, but in my experience they function more as an advertising platform, with property owners left to deal with many issues on their own.
The problem arose when I set a custom six-night minimum stay requirement for the Fourth of July holiday period several months in advance. Despite those settings, a guest was able to book only four nights. When I contacted EVOLVE, I was informed that the reservation fell partially outside the custom minimum-stay window due to how their system interpreted the dates.
Rather than acknowledging what appears to be a flaw in their booking system and working toward a reasonable resolution, I was told that canceling the reservation would cost me $500.
As a property owner, it’s frustrating to be held financially responsible for a booking that contradicts the settings I intentionally established months earlier. I expected better support and more accountability from a company that claims to help owners manage their rentals.
After more than three years as a customer, this experience has significantly reduced my confidence in the platform.
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Hilariously horrible
Cmon guys get it together. Your app is embarrassing. Constant fails. Updates that don’t take care of any problem I’m experiencing. Horrible interface. Constant need to verify who I am when I’ve been a client for three years. Weak attempts to upscale me to give you more money. I’m seriously looking into new options.
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Easy to navigate between properties
The app is supper easy to view upcoming bookings and communicate with guest. With multiple properties, the app makes it quick to jump between them to make sure each home is ready.
Go Evolve
We have used Evolve to manage our property in Colorado. We have had nothing but great success! They are always on top of things, and will contact us with any questions from the guest.
We also personally check in to see if there is anything they need, or questions about the area!
We also personally check in to see if there is anything they need, or questions about the area!
Updates Ruined the App
This app used to be good. Now the calendar is difficult to get to. It logs me out constantly. I truly hate this app.
App won’t stay logged in
App keeps logging me out every time I reopen it. I would love to not have to login every time I want to check my bookings for my property. It’s especially inconvenient when i have to share a login with my spouse and the verification code will only go to one device. Need to enhance the app to have an option to stay logged in …
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IT could improve
Have been locked out of my account for several days …almost a week.
I spoke with four customer service reps, and they cannot help me. They continue to say they were escalating the situation. It’s frustrating when they want to increase their fees for exclusivity and better offerings, but their service does not seem to improve.
I spoke with four customer service reps, and they cannot help me. They continue to say they were escalating the situation. It’s frustrating when they want to increase their fees for exclusivity and better offerings, but their service does not seem to improve.
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Don’t Recommend this Company for Property Management
Evolve promised all money back if they didn’t increase my revenues; they tried to increase it by making my home into a zoo, they advertised it as pet friendly. Pets destroyed my furniture and baseboards with dogs and cats; their insurance didn’t cover anything. At the end they didn’t refund any money; totally rip off
Finally they ended up charging my credit card for a reservation that I had to cancel because I decided to rent my home long term, never use them again :( Just to clarify your response, if you look at my claim, they told me that pets biting and damaging my furniture IS NOT cover because it is considered. “**The damage to the couch is categorized as cosmetic damage, and is ineligible for coverage”
You only wanted to cover the baseboard damage, so I consider EVOLVE a RIP OFF
Finally they ended up charging my credit card for a reservation that I had to cancel because I decided to rent my home long term, never use them again :( Just to clarify your response, if you look at my claim, they told me that pets biting and damaging my furniture IS NOT cover because it is considered. “**The damage to the couch is categorized as cosmetic damage, and is ineligible for coverage”
You only wanted to cover the baseboard damage, so I consider EVOLVE a RIP OFF
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Love this company!
Been using them and app for years, highly recommended!
Don’t Recommend this Company for Property Management
Evolve promised all money back if they didn’t increase my revenues; they tried to increase it by making my home into a zoo, they advertised it as pet friendly. Pets destroyed my furniture and baseboards with dogs and cats; their insurance didn’t cover anything. At the end they didn’t refund any money; totally rip off
Finally they ended up charging my credit card for a reservation that I had to cancel because I decided to rent my home long term, never use them again :(
Finally they ended up charging my credit card for a reservation that I had to cancel because I decided to rent my home long term, never use them again :(
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App update has serious problems
We love Evolve, but the app has some serious issues. Half the time it logs me out, and when it does open, it’s extremely slow. Right now, it won’t open at all, so I can’t see anything, including my current bookings. I’m also unable to block out dates because the calendar no longer displays. The new layout makes it much more time-consuming to view each of my listings and their calendars. I’m really not a fan of the update—the app worked fine before.
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Glitchy but worth a try
I started using this app about a month and a half ago and it seems to user friendly however one of the things that frustrates me is that I constantly receive notifications that I have a message and when I open the app no new message is there. Please fix this bug so that we can continue to enjoy your user friendly app without concerns.
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New app is horrible
Although the old app was slightly glitchy, this new update to the app is horrible. Always crashes, always glitches, always logs me out all the way to where I have to go through the verification process to log back in. The layout is horrible. The old way was better. Please fix! Getting very annoying.
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Best Property Management
We went through several individuals and agencies before finding Evolve to manage our short term rental property. Our only regret is that we didn’t go with them sooner. Our place has stayed rented and they take exceptionally good care of both vacationers and owners. If you have rental property, they are definitely worth a phone call. Do not look right, or left, but go full speed ahead. They are very professional, provide insurance, and so much more.
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Constantly crashes or freezes
I have needed to delete and reload this app multiple times in the last 3 months. Very frustrating!
Poor features, little support
The app has no iCal integration, and despite saying it sends push notifications to your phone, it doesn’t. Also the interface is not very user friendly. I do not recommend it for your rental, it’s a total headache.
Terrible company
This company is shady and has terrible customer service. I booked with them through Vrbo and had to cancel for a personal emergency 8 days in advance. They refused to give me any portion of my money back.
They were terribly rude and unprofessional when I spoke with them about it, even after it was difficult to even talk to a human.
DO NOT USE Evolve
They were terribly rude and unprofessional when I spoke with them about it, even after it was difficult to even talk to a human.
DO NOT USE Evolve
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APP and Service
I’ve been pleased with the user friendly design of the app and appreciate that as owners we can contribute where we’d like to see upgrades. Evolve’s service has been spectacular since the beginning. We are on year 2. Thank you Evolve team!
Everything is great, except…
when tapping the bell icon > “Money is on the way!”, it no longer brings the user to the related booking.
