Extra $500???!!!
I have been using EVOLVE for over three years and, unfortunately, my recent experience has been very disappointing.
EVOLVE markets itself as a vacation rental management company, but in my experience they function more as an advertising platform, with property owners left to deal with many issues on their own.
The problem arose when I set a custom six-night minimum stay requirement for the Fourth of July holiday period several months in advance. Despite those settings, a guest was able to book only four nights. When I contacted EVOLVE, I was informed that the reservation fell partially outside the custom minimum-stay window due to how their system interpreted the dates.
Rather than acknowledging what appears to be a flaw in their booking system and working toward a reasonable resolution, I was told that canceling the reservation would cost me $500.
As a property owner, it’s frustrating to be held financially responsible for a booking that contradicts the settings I intentionally established months earlier. I expected better support and more accountability from a company that claims to help owners manage their rentals.
After more than three years as a customer, this experience has significantly reduced my confidence in the platform.
EVOLVE markets itself as a vacation rental management company, but in my experience they function more as an advertising platform, with property owners left to deal with many issues on their own.
The problem arose when I set a custom six-night minimum stay requirement for the Fourth of July holiday period several months in advance. Despite those settings, a guest was able to book only four nights. When I contacted EVOLVE, I was informed that the reservation fell partially outside the custom minimum-stay window due to how their system interpreted the dates.
Rather than acknowledging what appears to be a flaw in their booking system and working toward a reasonable resolution, I was told that canceling the reservation would cost me $500.
As a property owner, it’s frustrating to be held financially responsible for a booking that contradicts the settings I intentionally established months earlier. I expected better support and more accountability from a company that claims to help owners manage their rentals.
After more than three years as a customer, this experience has significantly reduced my confidence in the platform.
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Outside custom minimum stay. !?!?!
I have been using EVOLVE for over three years and, unfortunately, my recent experience has been very disappointing.
EVOLVE markets itself as a vacation rental management company, but in my experience they function more as an advertising platform, with property owners left to deal with many issues on their own.
The problem arose when I set a custom six-night minimum stay requirement for the Fourth of July holiday period several months in advance. Despite those settings, a guest was able to book only four nights. When I contacted EVOLVE, I was informed that the reservation fell partially outside the custom minimum-stay window due to how their system interpreted the dates.
Rather than acknowledging what appears to be a flaw in their booking system and working toward a reasonable resolution, I was told that canceling the reservation would cost me $500.
As a property owner, it’s frustrating to be held financially responsible for a booking that contradicts the settings I intentionally established months earlier. I expected better support and more accountability from a company that claims to help owners manage their rentals.
After more than three years as a customer, this experience has significantly reduced my confidence in the platform.
EVOLVE markets itself as a vacation rental management company, but in my experience they function more as an advertising platform, with property owners left to deal with many issues on their own.
The problem arose when I set a custom six-night minimum stay requirement for the Fourth of July holiday period several months in advance. Despite those settings, a guest was able to book only four nights. When I contacted EVOLVE, I was informed that the reservation fell partially outside the custom minimum-stay window due to how their system interpreted the dates.
Rather than acknowledging what appears to be a flaw in their booking system and working toward a reasonable resolution, I was told that canceling the reservation would cost me $500.
As a property owner, it’s frustrating to be held financially responsible for a booking that contradicts the settings I intentionally established months earlier. I expected better support and more accountability from a company that claims to help owners manage their rentals.
After more than three years as a customer, this experience has significantly reduced my confidence in the platform.
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Hilariously horrible
Cmon guys get it together. Your app is embarrassing. Constant fails. Updates that don’t take care of any problem I’m experiencing. Horrible interface. Constant need to verify who I am when I’ve been a client for three years. Weak attempts to upscale me to give you more money. I’m seriously looking into new options.
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Easy to navigate between properties
The app is supper easy to view upcoming bookings and communicate with guest. With multiple properties, the app makes it quick to jump between them to make sure each home is ready.
Go Evolve
We have used Evolve to manage our property in Colorado. We have had nothing but great success! They are always on top of things, and will contact us with any questions from the guest.
We also personally check in to see if there is anything they need, or questions about the area!
We also personally check in to see if there is anything they need, or questions about the area!
