eWeLink appears to be a legitimate app. The AppsHunter Legitimacy Score for eWeLink is 90 out of 100 points across 7 verification signals from App Store and developer data.

eWeLink Reviews: Is It Legit?

Name: eWeLink
Rating: 2.64865 (74 reviews)

eWeLink

Shenzhen CoolKit Technology Co., Ltd.

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience27.5% of reviews

Neutral12.3% of reviews

Negative experience60.2% of reviews

~ Based on 1,716 written reviews from the US App Store.

What users say about eWeLink

Reviews of eWeLink are mixed: the Utilities app is rated 2.6/5 from 74 App Store ratings. What users like most: easy to use, quick response time. Top complaints: connectivity issues, pairing problems. Summarized from real user reviews.

Positive things

👍Easy to use
🚀Quick response time
💡Integrates with Alexa and Google Home
👍Reliable performance
👍Flexible scheduling and automation

Negative things

🐛Connectivity issues
🐛Pairing problems
🐛Frequent app crashes
🐛Unreliable device control
🐛Buggy firmware updates
🔒Privacy concerns

Is eWeLink Safe?

eWeLink has mixed safety signals based on user ratings. AppsHunter Safety Score for eWeLink is 57/100.

This assessment is based on 74 user ratings, with an App Store average of 2.6/5.

Safety Analysis

41.7% of ratings point to a safe experience

0.0% of ratings suggest some concerns

58.3% of ratings point to a risky experience

~ Based on 72 App Store ratings for eWeLink.

Is eWeLink Legit?

eWeLink appears to be a legitimate app. AppsHunter Legitimacy Score for eWeLink is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Broken app

Why brake perfectly working app with these random updates?

Now save schedule doesn’t work - just get failed to save message …

Please fix at the earliest

Ttedka

15 days ago

Response from developer

Hello, we're sorry you're unable to save your schedules. Please send the affected device ID and a screenshot of the save error to support@ewelink.zendesk.com. We'll do our best to investigate and help resolve the issue.

Klappt, aber …

Ich benutze nur diese App kein HA oder sowas.
Das Starten der App dauert, wenn es schnell gehen muss, gefühlt ewig.

Die Szenenicons sind einfach schwachsinnig. Nichts dabei das mit HA zu tun hat. Sollte flexibel anpassbar sein. Es gibt so viele freie Icon Bibliotheken. Und KI.

Bei Stromausfall vergehen schonmal 30 Minuten bis ca 20 Geräte wieder alle funktionieren.

Dieses App hat eine nervige Macke. Wenn Geräte z.B. MINI-RBS , ausgeschaltet waren, sind sie ca. die erste Stunde nicht konfigurierbar - aber voll bedienbar. Da wird wohl was in der App verspätet synchronisiert.

Da das Thema, das die App bedient, extrem komplex ist, gebe ich gerne 5 Sterne.

CCalculusMaximus

16 days ago

Response from developer

Hello, thanks for your feedback and support! Loading speed may depend on the number of devices, network conditions, and phone performance. What scene icons would you like to see? For delayed recovery and MINI-RBS issues, please send device IDs and screenshots or videos to support@ewelink.zendesk.com so we can investigate.

Updates katastrophe

Nach dem update auf die letzte Version 3.5.1 ist alles schief gegangen, die Bridge hängt auf, alle Geräte sind stundenlang offline und die Instabilität ist nervig, nichts funktioniert wie es soll, auf feedback wird nur mit bereits vorhandenen Antwortmustern reagiert bereitgestellt, wie „please keep the actuator near the router „ usw. Es hatte bis vor dem Update gut funktioniert, danach ist alles schiefgegangen. Man kann es bestätigen und wieder downgrade. Nicht zu empfehlen, wenn es funktioniert nicht updaten! katastrophe

EKE.S. Kommentiert kaum

19 days ago

Response from developer

Hello, we're sorry the 3.5.1 update has disrupted your setup. We understand how frustrating this is. Please restart your router and bridge, and check the bridge's 2.4 GHz Wi-Fi connection. If devices remain offline, send the bridge and affected device IDs plus a screenshot or short video to support@ewelink.zendesk.com.

Ignore review

Only used this to convert a sonoff plug to tasmota. App looks fine, but I’m personally not interested in someones cloud. LAN control ha to be switched off and on again to take effect.

Ggrandgeezer

23 days ago

Response from developer

Hello! For the LAN Control issue, please send us the device ID and a short video showing that LAN Control only takes effect after being turned off and back on. You can send them to support@ewelink.zendesk.com, and we’ll help check the issue further.

Молодцы всё исправили

Всё отлично работает

LLepanastua

23 days ago

Nothing is optional

You buy the device and they force you to download the app, then the app forces you to approve every permission known to man. Absolutely nothing relevant to a CO2 measurement. Device returned, app deleted.

LLfprisklfpeisknvjdprifk

24 days ago

Виджеты не работают

Sstenn88

a month ago

Can’t link to my fan

It says to download this app to link to my ceiling fan with light that I just bought and I spent an hour on it and I still can’t do it. It even says connected to device, but it still won’t operate it.

JJoneseboy

a month ago

Response from developer

Hello, we understand the device shows as connected but can’t be controlled. Could you please check whether the device is online in eWeLink and restart your router to see if this helps? If the issue persists, please send us your device ID, a screenshot or video of the issue at support@ewelink.zendesk.com so we can investigate further.

Исправте

Почему устройство стало работать только по локальной сети

LLepanastua

a month ago

Unable to register

Trying to add a new device, it says to download ewelink, I try to register, and it says it sends an email for a code to register. The problem is that you never receive the email! Not in the inbox, not in the spam, nowhere to be found. Tried resend multiple times, nothing.

That is not a good start using SONOFF products if your registration process doesn’t work!

CCossno

a month ago

Terrible

I have an IT degree and cannot figure out how to use this. Truly appalling software.

C2Chris Hawkins 2

a month ago

Das allerletzte

Cloud zwang, zweiteinrichtung geht scheinbar auch nicht trotz matter! man möchte wohl volle Kontrolle und schön Daten abziehen…eine Frechheit ist diese App. Updates für meine smartplugs gibts natürlich nur mit der app, meine Meinung zu sonoff ist dadurch leider im Keller angekommen…das war wohl das letzte Gerät dieses Herstellers.

Bbaetmaen

a month ago

Response from developer

Hello! We understand your concerns about cloud dependence, Matter, and privacy. eWeLink takes data privacy seriously and only requests permissions needed for app features and device control. If the Matter setup is not working properly, please send the device ID and relevant screenshots to support@ewelink.zendesk.com so we can check further.

Does not pair devices

Title says it all. I sat there like an idiot for 45min trying multiple lightbulbs on multiple 2.4 networks, but to no avail. Not a single connection. I returned 8 lightbulbs because they were useless.

مأمحامي أمريكي

a month ago

Response from developer

Hello, we understand your frustration after spending 45 minutes trying to pair eight bulbs across multiple 2.4GHz Wi-Fi networks without success. If you need any further assistance in the future, please feel free to contact us at support@ewelink.zendesk.com.

Nein danke

Leider kann man die App nicht verwenden, wenn man das Gerät über die Smartfunktion der FRITZ!Box mittels Zigbee einbindet. Auch besteht das Programm beim Versuch der Einbindung permanent auf irgend einem passendes Gerät, aber arbeitet nicht mit der FRITZ!Box zusammen. Von daher ist die Software absolut ungeeignet. Man kann es zwar in der FRITZ!Box einbinden, aber dann arbeiten die Geräte nur sehr rudimentär.

HHotte1963

a month ago

Response from developer

Hello! eWeLink currently doesn't support syncing Zigbee devices connected through FRITZ!Box into the eWeLink app. To manage them in eWeLink, they need to be paired with a compatible eWeLink Zigbee gateway. When paired with FRITZ!Box, the available features depend on its support for the specific device. We appreciate your understanding.

Can’t pair to anything

I have been trying with both iOS and Android to connect to sonoff smart plugs, but neither this app nor the android one can actually pair.

It requires 2.4Ghz WiFi, but you can’t select anything as the screen freezes on both. The app doesn’t recognize or find devices when they are in quick pairing or compatibility pairing modes. The selection features within the app don’t seem to always work either. Both the front end and backend appear to have many bugs making this app unusable.

AAnottakennickname1

2 months ago

excellent

Aplicativo muito bom

MMukas_bnu

2 months ago

Response from developer

Hello! Thanks for your feedback. Portuguese (Brazil) push notifications were added within the past few days. Please update the eWeLink app and check again. If notifications are still arriving in English, feel free to contact us at support@ewelink.zendesk.com so we can check further.

Idée d’ajout

Je trouve qu’il manque dans la programmation par exemple de volets roulants, la programmation à la seconde.

Par exemple si mon volet s’ouvre entièrement en 7 secondes, et bien je pourrais paramétrer une ouverture de 2 secondes pour avoir un filet de soleil qui me réveille le matin.

SSuRVoLT69

2 months ago

Response from developer

Hello! Thanks for sharing this use case. We can see how second-by-second timing would be helpful for partially opening roller shutters. Please send your device ID to support@ewelink.zendesk.com, and we’ll pass your request on to our product team for evaluation.

Pretty Sure Data Harvesting

Bought two bulbs from Amazon to work with this app. Neither bulb worked. Had to create an account. One defective bulb okay, two is suspicious

Nnone97-09

3 months ago

홈설정에서 홈 순서 조정 좀 할 수 있게

어플 잘쓰고 있는데요 홈 순서 좀 조정할 수 있게 해줘요

초초칠아

3 months ago

Response from developer

Glad to hear you're enjoying the app! Do you mean reordering the devices on the Home screen? If so, tap the “…” menu on that page and select “Reorder devices” to arrange them as you like. If you have any other requests, feel free to contact us at support@ewelink.zendesk.com.

SONOFF bridge pro

Вроде всё устаканилось, устройства перестали массово выпадать из сети. Осталась проблема с умными розетками Sonoff. Периодически не работают. В приложении не открыть их свойства, настройка: «Ошибка. Попробуйте ещё раз». Созданные сценарии с розетками не работают, а при создании новых сценариев, в списке устройств розеток нет.

<<Виктор>

3 months ago

Response from developer

Hello! Thanks for the update. For the Sonoff smart plug issue, please try powering the plugs off and back on first. If the error persists or the plugs still can't be used in scenes, please send the device IDs, screenshots, and further details to support@ewelink.zendesk.com so we can investigate.