exacqVision Mobile User Reviews

Name: exacqVision Mobile
Rating: 4.08511 (47 reviews)

exacqVision Mobile

Exacq Technologies, Inc

🔧 Utilities

What users say

Summarized from real user reviews of exacqVision Mobile. Based on 47 reviews and a 4.1/5 average, it highlights the 6 positives reviewers mention most about this Utilities app.

Positive things

🚀Improved user experience on the go
🔒No need for complicated network setup
👍Intuitive and easy connection process
💡Full control over various systems in one interface
⚡️Almost instant video responses
🔍Quick and efficient video search functionality

Top reviews

Most Recent Highest Rated Lowest Rated

100x better but still terrible

Somehow this app is 100x better than the old one but still awful. Search doesn’t work at all. Manually scrolling back a few days doesn’t work at all. It’s slow as molasses. That just tells you how bad the old app was. Basically this one looks nicer and doesn’t crash as much but is still virtually useless.

Yettavr6

3 months ago

Barely functional?

The new design is an improvement to a point but does not work very well has too many bugs in it?? Using the slider to try and go back and find things is not incremental enough.? I seem to miss a lot of things that are happening because of the way that it plays video playback.
Needs a better system to look back at Video and stop the app from going black and not being able to see the video streams. The last version I didn’t have this problem?

DJSFO

9 months ago

Lost credentials.

Absolutely ridiculous for a company of this size and this age to release an app and cause every single customer to have to re-authenticate and re-enter their username and password. We are a very small company and I know we lost a couple thousand dollars in labor having to deal with this.

559dol

a year ago

Response from developer

Thank you for sharing your feedback with us. We’re sorry to hear about your experience and understand how frustrating this must have been. Product quality is very important to us and we ensure our products undergo rigorous testing prior to each release. Unfortunately, this particular issue wasn’t found until the update was released. While we were able to quickly identify and resolve the problem, we recognize that this doesn’t undo the inconvenience it caused for you and your customers, and we sincerely apologize for the impact. Your input is incredibly valuable in helping us improve exacqVision Mobile, and we’re committed to ensuring a better experience moving forward.

Improved but with issues

Although I like the new layout and use of being able to access video playback, but I’ve noticed a few things different from the previous version (before the facelift): 1) it drains the battery much faster, 2) the iPhone gets a lot warmer when watching video and 3) whether in portrait or landscape mode on a single camera, after several minutes (maybe less than 5min) the image stops but the timeline keeps moving. Unless you are constantly watching you are thinking nothing is happening, but unless you noticed that the time stopped you could miss what you are watching for.

I hope that they take this into consideration and fix these issues. All just equally important.

EdSecurity

a year ago

Response from developer

Thank you for sharing this information with us, and we're sorry to hear you're experiencing issues when streaming video. We test exacqVision Mobile on a range of different mobile devices to ensure adequate performance, so I'd like to get some more details here. Can you please send me your Apple device model and iOS version you're currently running? Do you have more streaming issues with higher resolution cameras, or is it across all camera resolutions? In the meantime, last week we released a new update for the app. You might try downloading it and seeing if that improves streaming performance on your device. We're committed to continuously improving the new app, and your feedback is invaluable in helping us get that done!

Cameras

System is not working. They need to figure out what’s going on!

Crosstevski0719

a year ago

Almost 5 stars

This app is way better than the old one, great job and progress team. One suggestion that would make this 5 stars is allow PTZ overlay on full screen video. Add the arrows on the edges of the screen and this will be a winner. You’re only able to use PTZ in small mode and the controls take up the whole bottom half of the screen.

AgimD

a year ago

Will not connect!😾

I’m literally plugging in the EXACT SAME ip address of the current working server being used in EXACQ MOBILE ver. 24.09.2.0 (this version connects with no issues)
But it refuses to change screens or even give me an error message… just freezes

2JB5

2 years ago

Great app!!!

I was hesitant to switch to another mobile app for managing my building systems, but the new exacqVision Mobile app exceeded all my expectations. Unlike other systems I’ve used in the past, this app removes the hassle of setting up complicated network configurations. Connecting is as simple as entering a code—fast and secure.
What makes this app stand out is its versatility. I’m not just monitoring cameras; I can also oversee access control and even the intrusion system, all from a single app. The interface feels modern and responsive, with everything clearly organized. It’s clear the developers put a lot of thought into creating an all-in-one solution that’s actually easy to use.
Whether you’re a tech novice or a seasoned pro, this app will save you time and headaches. Highly recommend giving it a shot!

blastfamous#1933101

2 years ago

Nope

After entering the ip address and log in info the app says system unavailable.

Oharagego

2 years ago

Response from developer

Hello! I'm sorry you're having trouble, but know that we are fully dedicated to making this an easy experience and that we will do our best to help. A couple things to check: 1. Are you entering the URL of the exacqVision Server (not web service, like the old app used)? 2. Is your server running at least 24.09? 3. Have you tried having your administrator generate a remote connectivity code and connecting that way? Admins can reference this link for more information: https://docs.johnsoncontrols.com/exacq/r/Exacq/en-US/exacqVision-Client-User-Manual/24.09/System-configuration/Remote-connections-window/Remote-connectivity If you're still having trouble after trying the above, then please don't hesitate to reach out to support. Thanks!

Much Improved

Much improved over the old app. No static ip or opening ports to connect to servers.

Super app users

2 years ago

A Game-Changer for VMS Users

I've been using various VMS platforms for over a decade, and the new exacqVision Mobile app is by far the easiest and most powerful solution I've experienced. It's not just about managing cameras anymore – this app gives me full control over the entire building, including access control, intrusion systems, and more, all from a single, intuitive interface. Best of all, no port forwarding or complicated network setup is required. It connects effortlessly with a code, just like my Apple TV connects to Netflix. If you're looking for a complete and reliable mobile VMS solution, this is the one to get!

Raph.Gauthier

2 years ago

Significant improvement

Well done. An excellent improvement for Exacq

SecurityExec

2 years ago

Much improved

The app adds an improved experience on the go. Video responses are almost instant.

Droppin

2 years ago

Awesome!

This new app is just what the market and exacq users have been waiting for! Well done! Highly recommend upgrading to 24.09 and download this app…

IdkeMdofIsk

2 years ago

Exacq’s best app!

Super easy to use and I connected to my recorder with a six digit code in seconds! I had to generate the code on my recorder’s software.

Jayaaaaaa

2 years ago

Absolutely the best remote video app!!!

This is the App we’ve been waiting for!
It’s fast, amazingly simple and responsive.

DRMacallan

2 years ago

WAY better than the old app

The quick connect code was almost instantaneous. Searching video is way quicker and if I fat fingered the time, I can use the scrub bar to correct that time. Way better than the old Exacq Mobile 3 app.

jtub34