Got scammed
I had a very disappointing experience with Excellence Driving.
I purchased a 100 AED voucher and contacted their official number to open my file. They sent a sales representative named Ahmed. He collected 1,350 AED, stating that 1,020 AED was for genuine file opening and theory classes, and the remaining amount was a “service charge” for pick-up and drop.
I clearly informed him that I did not want the pick-up and drop service, and he agreed to refund that portion. However, after following up for over a week, he only refunded 300 AED. When I asked about the remaining 30 AED, he started speaking in a disrespectful and unprofessional manner.
This experience made me feel misled and scammed. I have registered a complaint, but this has been a very poor and stressful experience. I would advise others to be extremely cautious before making any payments.
I purchased a 100 AED voucher and contacted their official number to open my file. They sent a sales representative named Ahmed. He collected 1,350 AED, stating that 1,020 AED was for genuine file opening and theory classes, and the remaining amount was a “service charge” for pick-up and drop.
I clearly informed him that I did not want the pick-up and drop service, and he agreed to refund that portion. However, after following up for over a week, he only refunded 300 AED. When I asked about the remaining 30 AED, he started speaking in a disrespectful and unprofessional manner.
This experience made me feel misled and scammed. I have registered a complaint, but this has been a very poor and stressful experience. I would advise others to be extremely cautious before making any payments.
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Money lost
When I cancelled my driving class 48h+ there always was pop up notification about 0 costs. So when I cancelled in less than 48 hours I did not notice and automatically dismissed it. Why do you need notification about zero cost to cancel? Make it in red if there is a cost. Not user friendly at all!
Worst app
This app is not working on tablet, sometimes it’s getting hang
Very Very Bad School
This is not a genuine driving school focused on helping students get a license. It operates more like a business model where students are repeatedly failed without clear or valid reasons. Tests are failed unnecessarily, which results in extra classes and additional payments.
There is very little transparency or proper explanation after failures, and it feels more about making money than supporting learners to pass and drive safely. I would not recommend this school to anyone who is seriously trying to obtain a driving license in a fair and professional way.
Strongly not recommended.
There is very little transparency or proper explanation after failures, and it feels more about making money than supporting learners to pass and drive safely. I would not recommend this school to anyone who is seriously trying to obtain a driving license in a fair and professional way.
Strongly not recommended.
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Long gaps between Slot availability
It is very difficult to get slots closer to each other - there are months when you get only 1-2 classes only a month.
Slots are not available now a days for the trainers.
Slots are not available now a days for the trainers.
