Got scammed
I had a very disappointing experience with Excellence Driving.
I purchased a 100 AED voucher and contacted their official number to open my file. They sent a sales representative named Ahmed. He collected 1,350 AED, stating that 1,020 AED was for genuine file opening and theory classes, and the remaining amount was a “service charge” for pick-up and drop.
I clearly informed him that I did not want the pick-up and drop service, and he agreed to refund that portion. However, after following up for over a week, he only refunded 300 AED. When I asked about the remaining 30 AED, he started speaking in a disrespectful and unprofessional manner.
This experience made me feel misled and scammed. I have registered a complaint, but this has been a very poor and stressful experience. I would advise others to be extremely cautious before making any payments.
I purchased a 100 AED voucher and contacted their official number to open my file. They sent a sales representative named Ahmed. He collected 1,350 AED, stating that 1,020 AED was for genuine file opening and theory classes, and the remaining amount was a “service charge” for pick-up and drop.
I clearly informed him that I did not want the pick-up and drop service, and he agreed to refund that portion. However, after following up for over a week, he only refunded 300 AED. When I asked about the remaining 30 AED, he started speaking in a disrespectful and unprofessional manner.
This experience made me feel misled and scammed. I have registered a complaint, but this has been a very poor and stressful experience. I would advise others to be extremely cautious before making any payments.
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Money lost
When I cancelled my driving class 48h+ there always was pop up notification about 0 costs. So when I cancelled in less than 48 hours I did not notice and automatically dismissed it. Why do you need notification about zero cost to cancel? Make it in red if there is a cost. Not user friendly at all!
Worst app
This app is not working on tablet, sometimes it’s getting hang
Very Very Bad School
This is not a genuine driving school focused on helping students get a license. It operates more like a business model where students are repeatedly failed without clear or valid reasons. Tests are failed unnecessarily, which results in extra classes and additional payments.
There is very little transparency or proper explanation after failures, and it feels more about making money than supporting learners to pass and drive safely. I would not recommend this school to anyone who is seriously trying to obtain a driving license in a fair and professional way.
Strongly not recommended.
There is very little transparency or proper explanation after failures, and it feels more about making money than supporting learners to pass and drive safely. I would not recommend this school to anyone who is seriously trying to obtain a driving license in a fair and professional way.
Strongly not recommended.
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Long gaps between Slot availability
It is very difficult to get slots closer to each other - there are months when you get only 1-2 classes only a month.
Slots are not available now a days for the trainers.
Slots are not available now a days for the trainers.
Class booking issues
When we expect that day not get class
ITS A NIGHTMARE
They will (will=certainty)squeeze out money at every opportunity they get... every stage... every test...and then some...
Months of waiting for classes ... Unrealistic hidden cancellations charges, rescheduling charges, every instructor says different things...
All you will be left with is confusion. 😖
Months of waiting for classes ... Unrealistic hidden cancellations charges, rescheduling charges, every instructor says different things...
All you will be left with is confusion. 😖
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Pathetic and useless company and app
This app is useless also the people working for them
Imran sher morning free transportation is very good
Imran Sher morning free transportation is very good
There’s app updates every week or what ?
Not convenient at all
Poor service
Poor service
not updated application
they update it again and again but i don’t see any realistic update which benefits user like my profile is not upated yet and i’m using updated version of app so hire someone who can rebuild the whole application
disappointed
disappointed
Buggy App
The diagrams are too small. The app is buggy - it updates every 2 days. And why does it ask for otp everytime you access the modules when you’re already logged in? Also, it doesn’t work on speaker phone, have to used AirPods at all times
Video sounds not playing in IOS app
Lessons are mute
M
If there is less than star will give it to them this my story there
This is by far the worst experience I have ever had with any service. I initially joined the school through the application, expecting a smooth online learning process. The system required me to watch videos one by one, unlocking the next only after completing the previous one.
However, after an update three days ago, I can no longer access the next video. I tried contacting customer service multiple times, but they were completely useless—no clear answers, no solutions, just a waste of time.
When I decided to cancel the service due to their incompetence, they told me I had to visit a branch that is far from my location. This is absolutely ridiculous, considering that I signed up for an online course in the first place!
This school is unprofessional, their customer support is terrible, and their system is full of bugs. I strongly do not recommend them to anyone. Avoid them at all costs
تجربتي مع مدرسة السواقة دي كانت سيئه بجد. أنا سجلت عن طريق الابليكشن وكل حاجة كانت أونلاين، وكان المفروض أشوف فيديوهات وبعدين أتحول للفيديو اللي بعده. لكن من ٣ أيام حصل تحديث وبعدين ما بقى ينفع أدخل على الفيديو اللي بعده خالص. حاولت أكلم خدمة العملاء ومفيش منهم أي رد مفيد أو حل للمشكلة. ولما طلبت أكنسل الخدمة، طلبوا مني أروح لفرع بعيد عني، مع إن التسجيل كله كان أونلاين! بجد تجربة محبطة ومضيعة للوقت والفلوس، وما أنصح حد يجربها إطلاقاً.
This is by far the worst experience I have ever had with any service. I initially joined the school through the application, expecting a smooth online learning process. The system required me to watch videos one by one, unlocking the next only after completing the previous one.
However, after an update three days ago, I can no longer access the next video. I tried contacting customer service multiple times, but they were completely useless—no clear answers, no solutions, just a waste of time.
When I decided to cancel the service due to their incompetence, they told me I had to visit a branch that is far from my location. This is absolutely ridiculous, considering that I signed up for an online course in the first place!
This school is unprofessional, their customer support is terrible, and their system is full of bugs. I strongly do not recommend them to anyone. Avoid them at all costs
تجربتي مع مدرسة السواقة دي كانت سيئه بجد. أنا سجلت عن طريق الابليكشن وكل حاجة كانت أونلاين، وكان المفروض أشوف فيديوهات وبعدين أتحول للفيديو اللي بعده. لكن من ٣ أيام حصل تحديث وبعدين ما بقى ينفع أدخل على الفيديو اللي بعده خالص. حاولت أكلم خدمة العملاء ومفيش منهم أي رد مفيد أو حل للمشكلة. ولما طلبت أكنسل الخدمة، طلبوا مني أروح لفرع بعيد عني، مع إن التسجيل كله كان أونلاين! بجد تجربة محبطة ومضيعة للوقت والفلوس، وما أنصح حد يجربها إطلاقاً.
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Video Player needs work
If you enable the full screen, the pause/play button and the time row does not disappear making it harder to view the content. Also, in the full screen mode, the video does not fit the full screen.
Lies about free transportation
You have to pay taxi cause No free transportation pick up and drop off from home as they said
Available only from specific points and limited till 6pm only
Available only from specific points and limited till 6pm only
Audio is not playing
How can I open the voice while playing the video ?? I am using iPhone and I can’t hear anything
Don’t use as well
Very cheap kind application
Every thing
I don’t know what should I write about of your service there is a nothing to write positive and negative I don’t want to write I just want to say please this is a time to maintain your standards teach some manners and value of others time to your co-workers thank you
