Many problems
Withholding customer contact details is a major set back to this service
Excellent All in One App
The Expedia Partner Central app is excellent for managing your property on the go. It’s easy to use and provides live access to reservations as soon as guests book. You can also monitor revenue, marketing performance, guest reviews, and respond to reviews—all in one place. A very convenient and well-designed app for property management.
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No contact number for guests
As a small hotel we like to text guests on the day or before their arrival to check on arrival times, pass on self check in details and any other helpful recommendations. Without a mobile number this system falls apart as many people do not check email periodically but DO get text alerts.
No customer information
Expedia no longer passes on the customer information to the Hotel/Motels so the company can’t verify arrival times or delays. We get mad customers when the office is closed.
Helpful tool for hotel properties
The app and agents are very helpful. Easy to use and get bookings!
Works great but…
App itself works well but message filters and gatekeeping makes communicating with guests nearly impossible.
Lack of guest info
With booking.com we can communicate with our guests via their message app or text to the guest mobile number which is provided so we can send pre arrival information and enquire about guest arrival time.
Clunky and not best
The app is useful when out and about but can only do some things on it.
When you get notifications of bookings etc, when you click on done it does not clear the notification. You have to delete the app and reinstall. This has been reported 6 months ago but has not been resolved
When you get notifications of bookings etc, when you click on done it does not clear the notification. You have to delete the app and reinstall. This has been reported 6 months ago but has not been resolved
Mist ohne mailadresse
Mist ohne mailadresse
Five stars
Very nice work
Support team
I have called Expedia support and the team at Expedia take my details to look into the problems in the booking we faceing and they have mentioned they will call me back to sort the problem out but they never called back also when I called again I’m always on hold and the support team seem to not have an understanding of what’s happening and they always say this is not my department I’ll ask the other department and I’ll get back to you which they never do
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Okay
The app is fine for basic tools for the host however there is massive opportunity to improve the user experience. Expedia should take Airbnb app as a model.
Removing guest contacts and bad credit cards
The most frustrating experience when guests that have cards that don’t carry over to the reservation system if the card is declined and then Expedia removes the phone numbers the you can’t even contact them other then the app messaging . I really wish this was fixed because now the room is sitting there the guest doesn’t show up and I’m trying to make up the sales w last minute bookings it doesn’t always book . Expedia should reimburse partners that they put into these negative situations taking their partners revenue
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Crash
Постоянно висит! Не работает! Не на айфоне не на айпаде ((((
Difficult to use and +++
It times out and disconnects you more than any other App. Truly frustrating to use.
Demoram a pagar explora pequeno hotel
Mais de 3 meses pra nós pegar além de criar desconto desnecessário
Poor app
I use several apps to manage my apartments, and this one is by far the biggest headache. Sending messages isn’t easy, I can’t view my guests’ phone numbers, it constantly logs me out, and even when I enter my password correctly, it says it’s incorrect. Honestly, I hate using this app.
Don’t ever join partner central
Can’t help small independent hotels at all. Customer service is the actual worst thing I have ever seen. DO NOT FALL INTO THE 18%
No phone numbers given
I can’t reach out to guests anymore.
Manager
Easy to manage
