Great idea terrible execution
I book a lot of things on Expedia and I’m delighted they have an app. However, the items on the app such as flights have Asterix’s over the code name of the booking and the Expedia itinerary number. When I get an email confirmation, it still doesn’t show the Expedia itinerary number. When I get in touch with Support the first thing they asked for is the Expedia number. This is an extremely frustrating experience. The app needs to show the relevant details.
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No accountability for users
Escalated in the morning for a refund and showed the reception the pics of broken equipment and cockroaches and they told me to talk to Expedia which I did and the Expedia agent told me the hotel yelled at her and was rude?! Anyways I paid 240 CAD for those garbage rooms and my escalation was never resolved. The night after I booked through booking.com and for the same price and got amazing rooms.
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Company refuses refunds
Expedia take money for trips, then when trips get cancelled don’t give you a refund. Appalling
Zero
Worst customer service ever
No Happy
Heaven forbid something happen during your trip!
