Wrong Times on App
The app shows the lanes close at 11am northbound on weekdays. But then the website shows 10am. We got to the lanes at 10:20 on a Friday and they were closed! How hard is it to have the correct times on the app!!!
Worst experience
Here are tons of Talented IT experts struggling to find a job and you guys have most incompetent people in your IT department which are not able to design a simple and user friendly app?
Truly Terrible Workflow
While the capability is compelling, the implementation is truly awful. Trying to figure out where you are getting on and where you are gettin off is a visual endeavor when you don’t have a clue as to what the road names are. This app requires you to use Apple Maps separately to figure out what the names might be so you can select them from a randomly ordered list that only the locals would understand. Given how much money it costs to travel on the express lanes, and given that my tax dollars support the profit they make from the charges, someone should file suit. If this is not software malpractice, I don’t know what is.
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Improved
The 3.0.2 update made the app usable for the first time.
Dies on launch
I guess I can’t really review this properly because is doesn’t even launch “something went wrong, try again”.
As someone who pays for the overpriced express lanes ( we’re paying a private company to use a road …) this app should be one of the best in the store. But here we are, regular people getting taken advantage of…
As someone who pays for the overpriced express lanes ( we’re paying a private company to use a road …) this app should be one of the best in the store. But here we are, regular people getting taken advantage of…
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