Wrong Times on App
The app shows the lanes close at 11am northbound on weekdays. But then the website shows 10am. We got to the lanes at 10:20 on a Friday and they were closed! How hard is it to have the correct times on the app!!!
Worst experience
Here are tons of Talented IT experts struggling to find a job and you guys have most incompetent people in your IT department which are not able to design a simple and user friendly app?
Truly Terrible Workflow
While the capability is compelling, the implementation is truly awful. Trying to figure out where you are getting on and where you are gettin off is a visual endeavor when you don’t have a clue as to what the road names are. This app requires you to use Apple Maps separately to figure out what the names might be so you can select them from a randomly ordered list that only the locals would understand. Given how much money it costs to travel on the express lanes, and given that my tax dollars support the profit they make from the charges, someone should file suit. If this is not software malpractice, I don’t know what is.
Show more
Improved
The 3.0.2 update made the app usable for the first time.
Dies on launch
I guess I can’t really review this properly because is doesn’t even launch “something went wrong, try again”.
As someone who pays for the overpriced express lanes ( we’re paying a private company to use a road …) this app should be one of the best in the store. But here we are, regular people getting taken advantage of…
As someone who pays for the overpriced express lanes ( we’re paying a private company to use a road …) this app should be one of the best in the store. But here we are, regular people getting taken advantage of…
Show more
Travel map is not usable
The travel map with all entry and exit points are not clear. Also once you choose an entry and exit point, there is no way to change it.
Useless
There are massive stretches of 95 that have no entrances to the express, only exits from it. If you're driving from Dumfries to Richmond, you're absolutely screwed and this app will NOT inform you of where the entrances are.
Abysmal failure
A good app would show you which direction the entries and the exits are. It would also allow you to plan a trip showing you where to get on and where to get off starting at points not on the expressway hands. In addition to that it would also allow you to find which direction the lanes were at various different times of the day during the week. This is worse than useless! Removing the app. I would give it less than one star if I could. Don’t waste your time!
Show more
Need to save routes
Things I care about:
1. How much will this trip cost ✅
2. Can I quickly determine the cost for a frequently used route? 🚫
Good news, this app can tell you how much the tolls are at a given time. Cool. BUT... It often makes me log in which is not easy to do because I’m at a red light someplace about to get onto the highway and that’s not a great time to have to remember my username & password. Then I have to determine the cost by selecting from a drop down menu my entry and exit points. The feature to save a route (the only reason I created a login in the first place) is now missing (or not obvious). We pay A LOT of money to use these lanes. It would be nice to have some of that money be directed back at this app.
1. How much will this trip cost ✅
2. Can I quickly determine the cost for a frequently used route? 🚫
Good news, this app can tell you how much the tolls are at a given time. Cool. BUT... It often makes me log in which is not easy to do because I’m at a red light someplace about to get onto the highway and that’s not a great time to have to remember my username & password. Then I have to determine the cost by selecting from a drop down menu my entry and exit points. The feature to save a route (the only reason I created a login in the first place) is now missing (or not obvious). We pay A LOT of money to use these lanes. It would be nice to have some of that money be directed back at this app.
Show more
Update Needed
While it does give you the current toll prices, it's not easy to get to them especially while commuting. The experience needs to be simplified. Also, the saved routes does not work. Even if you are able to enter the correct entry/exit points, it won't recall them.
With all the money being made on these lanes, you'd think the app would be halfway decent.
With all the money being made on these lanes, you'd think the app would be halfway decent.
Show more
Can’t use
I don’t like giving apps my location so I type it manually. This app has a spot for you to enter addresses, but as soon as the first character is typed, the search fails and keyboard disappears. 1 Star
Why does the travel plan app avoid express lanes?
I downloaded this app because google maps does not put you on or navigate you too from the HOV lanes, I just got a motorcycle and have not been in the area long enough to have all the entryway exits from the HOV lanes memorized that why I downloaded an app from HOV services that then does not route me onto the expressway.
Show more
Misses the point
Main thing you want to know is are the lanes open and what direction. This information cannot be found. Waste of an app, deleting it.
The one thing I want...
Is the direction the lanes are right now. The app needs a dashboard that tells if the lanes are open and direction. It needs to be accurate and timely or this app is worthless. I don’t want to put in where I’m going to be told it’s closed/open. Just tell me up front.
App is virtually useless
App is virtually useless. Impossible to save routes. Integration with maps is broken. Seems as though the contractual requirement was to provide an app and website, but appears to be no requirement to ensure that it works. Put some of that toll money towards software development and test.
Horrible
This app is useless. The recent update (facelift) is unhelpful. Please rethink this entire app. Use the device location as default and show us options from there. Immediately indicate the current travel direction. If we want to plan a trip for later show us the options for lane travel at that time.
Start Over
This app (and even the actual website to be honest) needs an entirely new redesign. The concept is there but it's an extremely novice amateur format. Being able to see real-time toll prices was really the only reason why I even needed this app which only really works when you use the search by entry/exit point and select it from the drop down menu. However, the option to "save this route" doesn't exist when you do it that way, it only will save it if you put in an address and it decides when and where you enter and exit. It really is useless unless you either fix it, or strip away everything and only use it to generate real-time pricing from exit to exit.
Show more
Crashes
App won’t load and is therefore useless.
App does not work at all
I’m surprised no updates have been made to this app. It can’t even open.
Not working
New logo, but “Uh oh! An unknown error occurred. Please try again.”
