Fix your app
The app ask me to enter my password. But there isn’t a box for me to enter my password. So I am redirected to the website instead. I’d prefer to use the app
Worst App of the year
There are constant technical issues logging into this system. How is it acceptable that I log in successfully, click to view an uploaded receipt, and immediately get prompted to enter my credentials all over again? Over the years, submitting receipts has been a frustrating gamble, one day it works, but most days it’s riddled with bugs and failures. In this AI era, a non-complex system like basic reimbursement UI shouldn’t have this much trouble. Fix the authentication loops or HIRE BETTER ENGINEERS OR INCREASE YOUR CLAUDE ORG BUDGET!
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Can’t login!!
Terrible. App has been saying having technical difficulties try again later for almost 3 months now!
Login has been broken for almost a year
What good is an application if a user can’t login and use it?
Please don’t convert your password to passkeys if you intend to use the mobile version of the app
The overall service and web app is fine
Please don’t convert your password to passkeys if you intend to use the mobile version of the app
The overall service and web app is fine
App always having technical issues
I’ve deleted the app and re-downloaded it and I still cannot log on. I always receive the error message saying we’re experiencing technical difficulties so I will just log on via the website instead of the app. When I try to call Customer service to inform them of their application, everyone is clueless so I can’t get anywhere.
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Wish I could rate zero stars
What is the point of an app if you have to use the website to do anything? Absolutely useless but somehow I have to have this useless app in order to log in to my account because the website refuses to acknowledge my password.
Absolute worst app
Let’s change the parameters of how to log in first. Oh, and then let’s keep the users locked out for 24 hours. Oh, and then let’s require biometrics and keep the users locked out again. And then let’s have a wonky biometrics system to keep the users locked out and hopefully they’ll eventually give up. What a complete joke this website and app are.
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Can’t log in
Can’t log in anymore since getting a new iPhone and the biometric data can’t be used to login the first time. There’s nowhere to put my password so it sends me to the website, which defeats the purpose of having an app.
Never accepts my receipt
I always have to resort to mailing the appeal. The required elements are always there on appeal. They deny it on the first pass every time unless it is an e-receipt. What a joke of an app AND they hold your money hostage while you fight the appeal!
App no longer works
Get your act together. Your website sucks too.
Can log on
Every time I try to log on they are having an issue on there side.
App no longer works
I don’t if the app doesn’t work with iPhone 18 Pro or it doesn’t work with iOS 27.0.1. Simply cannot logon anymore. I can login from a browser though so the problem looks to be something with the app.
One of the worst app ever
If I could put a negative rate I would. The connexion takes at least one hour with the error message, connexion, etc. Then when you navigate to a clear page : “add dependent” there is no way to add dependent. Really disappointed.
Passkey issues
It’s been months and passkeys are still broken on the app. This just shows how incompetent Health Equity are as they have no desire to fix their broken trash app.
Stuck in an endless loop to setup a passkey every single time. I have like 5 passkeys setup, and the app always shows an error saying no passkeys found. Unable to log in because how they enforce passkeys. Completely ridiculous. Clearly this company doesn’t know how to implement passkeys correctly.
Stuck in an endless loop to setup a passkey every single time. I have like 5 passkeys setup, and the app always shows an error saying no passkeys found. Unable to log in because how they enforce passkeys. Completely ridiculous. Clearly this company doesn’t know how to implement passkeys correctly.
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I hate this
So unhelpful I hate this app
Can’t login
Keep getting “we’re experiencing technical difficulties “. Why is this app so trash!?
They will steal your money
They will steal your money in a management transition. Beware. I lost $70. What a poor company
Stopped working in week 1-2 of August
This app hasn’t worked at all since early to mid-August when this version 7.5.1 was released. I can only do any work when I have to log in on the desktop website. Right now this app is a waste of space because you can’t log in at all
App does not work any longer
The app worked so well, but all of a sudden the app stopped logging me in. Please fix it. Website works fine but inconvenient
App doesn’t work
This app hasn’t worked in a year it seems can’t upload receipts or anything
