App no longer works
App no longer works. Cannot login at all.
Employer stay away
This is a terrible app for employees. Please do not pick this company.
Technical Difficulties
For at least 3 weeks I’ve been getting a “technical difficulties” error message when trying to log in via the app. Even when the app works, the UI is terrible and it’s even worse when using the desktop version. I’m changing health plans solely because I don’t want to deal with having to use the FSA option through this company.
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Unable to login
Won’t let me type in password, requires passkey. But will not accept passkey afterwards
Error message logging in
There has been an error message when attempting to log in for weeks now. No acknowledgement of the problem on the desktop website that the problem is known nor has there been any communication that it is being worked on.
Still the case months later. Garbage.
Still the case months later. Garbage.
It works from time to time
This App is very useful but more often it doesn’t work. Most of the time I want to log in but the app allows me to type in my username but won’t allow me to type in my password. I tried reporting the issue but apparently that’s not an option!
Uh?
Asks me to put in my password and no where is there a password field.
What happened?!
The app used to work and now it just keeps saying we’re experiencing technical difficulties try again later. Says it every single time! Fix it
Never works
Never works I always have to delete the download and try and restart again. It's always giving me trouble trying to login. Very frustrating.
Can’t log in
Useless app. Can’t log in. App says it’s experiencing technical difficulties and try again later. But it’s said that for weeks now.
Lots of excuses and no resolution
Terrible and Unprofessional customer service. I have no idea who I am talking to! It is very unsettling to hear other people speaking in the background. I kept wondering if the Health Equity staff person was really who I was talking to! I have been on hold for 40 minutes and no one is responding.
I haven’t been able to log in to my account and they are withholding funds for a hospital bill that has now been sent to collections.
I haven’t been able to log in to my account and they are withholding funds for a hospital bill that has now been sent to collections.
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Failure to upload
Almost everytime I try to upload receipts, there is a failure message. I resubmit 2-3x and it finally goes through. And then I check my account and my original went through and it sends payment 2-3x
New Phone, Can’t Login
App works fine on my previous phone. Upgraded to an 18 Pro and now it won’t let me login- prompts for username but says it’s experiencing technical difficulties. Logging in with a passkey works fine on the website though.
Doesn’t work, no one cares
The app stopped working for me weeks ago and reinstalling it had no effect. I called to report the issue and the support agent told me to use the web and hung up on me.
Can’t login
Get a error message “we are experiencing technical difficulties trying to again later
Fix your app
The app ask me to enter my password. But there isn’t a box for me to enter my password. So I am redirected to the website instead. I’d prefer to use the app
Worst App of the year
There are constant technical issues logging into this system. How is it acceptable that I log in successfully, click to view an uploaded receipt, and immediately get prompted to enter my credentials all over again? Over the years, submitting receipts has been a frustrating gamble, one day it works, but most days it’s riddled with bugs and failures. In this AI era, a non-complex system like basic reimbursement UI shouldn’t have this much trouble. Fix the authentication loops or HIRE BETTER ENGINEERS OR INCREASE YOUR CLAUDE ORG BUDGET!
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Can’t login!!
Terrible. App has been saying having technical difficulties try again later for almost 3 months now!
Login has been broken for almost a year
What good is an application if a user can’t login and use it?
Please don’t convert your password to passkeys if you intend to use the mobile version of the app
The overall service and web app is fine
Please don’t convert your password to passkeys if you intend to use the mobile version of the app
The overall service and web app is fine
App always having technical issues
I’ve deleted the app and re-downloaded it and I still cannot log on. I always receive the error message saying we’re experiencing technical difficulties so I will just log on via the website instead of the app. When I try to call Customer service to inform them of their application, everyone is clueless so I can’t get anywhere.
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