Please fix
Please fix this buggy app. It is absolutely horrible.. I cannot even get logged into my account
Severe billing lag and broken auto-replenish system – Beware if driving in DFW!
If you live or drive frequently in the Dallas-Fort Worth area, do yourself a favor and think twice before using this app to manage your toll account. While the interface looks clean, the backend synchronization is completely broken when dealing with out-of-agency tolls (NTTA).
Toll charges from NTTA take days to post to the EZ TAG system. Instead of processing them smoothly, the app holds them and then dumps them onto your account all at once. This massive delay completely breaks their automated rebill system. Just recently, my account fell into the negative because of this lag, and the app went into an aggressive multi-charging loop. It drafted an automatic $25.94 and then, just four hours later, slapped my bank card with another massive $96.00 automatic charge on the exact same day.
To make matters worse, despite the system successfully taking over $120 from my bank account, the app failed to update my active balance in real-time. It completely froze, kept showing a frozen account status, and forced me to make an additional manual payment of $80.60 on the website just to avoid getting hit with toll violations.
The app's automated billing system is deeply flawed and does not communicate properly with your actual account balance, leading to massive overcharges and forced duplicate payments in less than 72 hours. Customer service is absolutely useless when this happens, as they just tell you "the system did it automatically."
If you only drive in Houston, it might work fine. But if you rely on interoperability across Texas, the technical lag in this app will hold your money hostage. Fix your automated billing synchronization!
Toll charges from NTTA take days to post to the EZ TAG system. Instead of processing them smoothly, the app holds them and then dumps them onto your account all at once. This massive delay completely breaks their automated rebill system. Just recently, my account fell into the negative because of this lag, and the app went into an aggressive multi-charging loop. It drafted an automatic $25.94 and then, just four hours later, slapped my bank card with another massive $96.00 automatic charge on the exact same day.
To make matters worse, despite the system successfully taking over $120 from my bank account, the app failed to update my active balance in real-time. It completely froze, kept showing a frozen account status, and forced me to make an additional manual payment of $80.60 on the website just to avoid getting hit with toll violations.
The app's automated billing system is deeply flawed and does not communicate properly with your actual account balance, leading to massive overcharges and forced duplicate payments in less than 72 hours. Customer service is absolutely useless when this happens, as they just tell you "the system did it automatically."
If you only drive in Houston, it might work fine. But if you rely on interoperability across Texas, the technical lag in this app will hold your money hostage. Fix your automated billing synchronization!
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Add Apple Pay
Add Apple Pay as a payment method.
Great app!
The EZ TAG app is fast, easy to use, and makes managing toll payments simple. Checking balance and adding funds takes seconds. Super convenient and reliable.
Lies about pricing
I’ve been checking my activity for about a week now and all my trips have been $1.50. I’ve been getting charged 1.50 ONCE everytime i used the tolls. Now i pay it and all my “hidden” tolls are up to see. Three or four tolls paid for everyday instead of one. Why not show me this information when i was low on funds playing my trips.
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Much improved!
App has come a long way, everything functional now. Thank you!
Great
Downloaded the app. It’s so convenient and easy to manage account. No need to login every time. Can get all the account specifics, add vehicle, make payments.
Response from developer
Thank you for your positive review!
Horrible
All the money these people make and can’t even spring for a decent app
Ez
I was a txtag customer transitioned into the ez tag and so far it’s been a good one and the customer service has been great!
Smooth Transition
It was great experience transitioning from tx tag. App is very intuitive and easy to use.
Response from developer
Thank you for your positive review!
Easy to use
Easy way to manage account
Response from developer
Thank you for your positive review!
Unbelievably unnecessary security
I was simply trying to make a payment through this app and instead of just sending a code or something simple it tries to make me select pictures of traffic lights out of a bunch of squares and some of the squares have a tiny part of the traffic light in it so you don’t know whether to choose only the squares with the whole traffic light or every one that has any part of a traffic light in it. Anyway, it didn’t work and it was so frustrating. I had to go online to pay. Won’t be using this app again.
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Never working
Any time I ever need to use this app is always say it’s services are offline. Or takes 3 decades to open in the first place. This should not be the case.
On iOS 26
On iOS 26, the app crashes immediately when attempting to edit information
Inconsistent maps
I don’t understand why some activities can have a mapped location and others don’t. It should be all, you must have the locations of the tag detectors somewhere.
Why so difficult
Not at all user friendly. Need to make it simpler especially for senior citizens.
Terrible
This app is so jank it seems like a scam… 0 effort at behaving like a modern iOS app; it’s barely functional as a website replacement.
Works great for me.
Just downloaded. Quickly set up my account and auto billing with zero problems.
Basura
No te facilita las cosas falla cada maldito momento desde el registro si vas a crear un app con tantas fallas mejor no pongas nada
Easy
I been having the app for a year, I like how I can see my Toll transactions and I can add money to the toll wallet 👍🏻
