This isn’t a app
Response from developer
Hi there, Thank you for reaching out. We want to ensure our app is a reliable tool for your business, and we'd appreciate the opportunity to learn more about what you're experiencing. Because we can't look up account or device details through the App Store, please email us at partnersuccess@ezcater.com. A specialist will be happy to look into this with you directly so we can ensure everything is working smoothly. We value your partnership and appreciate your feedback! -The ezCater Team
Ez cater is bad business
They Don’t accommodate small business at all.
Response from developer
Hello, Thank you for sharing your feedback. We take all partner concerns seriously and regret that you are feeling frustrated regarding your account. We would like to review your account and orders directly. Our Partner Success team is best equipped to walk you through your account and address any questions or concerns. You can contact them by logging into our Partner Portal and submitting a support request through the portal, or by emailing partnersuccess@ezcater.com. We value your partnership and look forward to resolving this misunderstanding quickly.
New App
Ez cater sucks
If you’re ordering food, Just call the restaurant you want to order from.
Worse customer service
Response from developer
Thank you for taking the time to share this feedback. We’re sorry to hear that this was your perception of the experience, as accessibility and support are important to us. Our customer service team is available 24/7, and unfortunately we don’t have enough information here to locate the interaction you’re referencing. We would welcome the opportunity to better understand what transpired and address any outstanding questions or concerns. If you’re open to connecting, please reach out to us directly at 1-800-488-1803 or partnersuccess@ezcater.com, and our team will be happy to review the details with you. - The ezCater Team
High commission fee
Response from developer
Hi, Thank you for reaching out. We’d appreciate the opportunity to learn more about your concerns and clarify any of our partner policies. Please contact us at partnersuccess@ezcater.com, and one of our specialists will be happy to assist you. We value our catering partners and appreciate your feedback as we work to continuously improve your experience with ezCater. -The ezCater Team
No direct contact
Response from developer
Hello, I’m sorry to hear that you are experiencing issues with your communication and partnership with ezCater. Unfortunately, I was unable to pull up your account with the information provided. If you would like to discuss this further, please e-mail us at support@ezcater.com referencing this review, and we can look into this further. Thank you for taking the time to provide your feedback and we look forward to speaking with you. ~Amanda Voice of the Customer Team
Owner
My account. Don’t know where the menu posted on my site came from but this not what I submitted Prices are all wrong and trying to get on the app to manage my menu is impossible. Should not be this difficult. I’m very disappointed so far… Don’t know what happened to menu I sent and communication is not great
Response from developer
Hi Melony, Thank you for bringing your experience to our attention. We sincerely apologize for the difficulties you faced with your menu not matching your initial submission and the challenges you encountered while trying to make updates. We can certainly understand your frustration. Our goal is to ensure a seamless experience for all our partners, and it's clear we fell short in your case. Although we couldn't find your account details based on your review, we are eager to help resolve these issues. Please reach out to our dedicated Partner Success team directly at partnersuccess@ezcater.com. They will be able to look into this further and work with you to ensure your account is accurately set up. We appreciate your patience and look forward to the opportunity to resolve this for you. Best regards, Nicole D. Fulfillment Excellence Team
Probably works if you can get into it
Response from developer
Hello, Thank you for your feedback, and we apologize for the login issues with the ezManage app. For assistance, please contact our Partner Success Team at partnersuccess@ezcater.com. They specialize in login support and troubleshooting. We’ve recently implemented some fixes, so please try logging in again—if the issue persists, they’ll be happy to investigate further and ensure a resolution. We value your input and are working to improve both our services and support experience. We also apologize for the extended hold times. Thank you for your patience and partnership. Best regards, Amber R Voice of Customer Team
Worst interface ever
Absolutely waste of time.
Response from developer
Hi Gus Mix, Thank you for taking the time to share your feedback. I sincerely apologize for the frustration you’ve experienced with updating menu items in ezManage. I understand how repetitive and time-consuming it must feel to fill out the same information multiple times. Please know that we take your concerns seriously. We’re actively working on improving the platform to make tasks like updating menu items more streamlined and user-friendly. Your feedback is invaluable to us as we continue to refine our processes and enhance the user experience. In the meantime, if there’s anything I can do to assist with your current updates or help make the process smoother for you, please don’t hesitate to reach out to our team at 1-800-488-1803. We truly appreciate your patience and input as we work toward better solutions. Fiona Voice of Customer Team
Stopped working
Response from developer
Hi Ed, Thank you for bringing this to our attention. We're sorry to hear that you're having trouble logging into the ezManage app. This issue was related to an authentication problem that has since been resolved. Please try the following steps to regain access: Ensure you are using the ezManage app and not the ezCater app. Verify that you are logging in with the correct username and password. If you still can't log in, try resetting your password. If the issue persists, uninstall and reinstall the ezManage app. If none of these steps work, please reach out to our support team at partnersuccess@ezcater.com for further assistance. We understand how important it is for you to manage your orders smoothly, and we're here to help resolve this as quickly as possible. Thank you for your patience. Best regards, Nicole D. Voice of the Customer Team
Zero customer service after on boarding
Response from developer
Hi GreekPitaDre, It is very disappointing to learn that you didn’t enjoy your experience working with ezCater and did not receive the level of partner support we expect. I understand how important it is to have the correct information showcased on your menu. I would love to be able to pass along your feedback to our Partner Success team; we’re always looking to improve the strength of our partnerships and that means being willing to listen to constructive criticism. If you’d like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Thank you for taking the time to share your feedback. We hope to hear from you soon. Fiona Voice of Customer Team
Great app!
Really bad costumer service
Response from developer
I am sorry to hear about your experience with drivers cancelling when you had an order waiting to be picked up. I was unable to locate your account based on your username, but I would love to be able to pass along this feedback to our delivery team. Please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to delivery@ezcater.com with some more details and we would be happy to assist you. Thank you for taking the time to share your feedback. We hope to hear from you! - Ellen, Customer Service
Worst Customer Service
Response from developer
Hello Emily, It saddens me to learn that you didn't enjoy your experience working with ezCater. While I wasn't able to locate an account under your name in order to reach out to you directly, I would still love to be able to pass along your feedback to our Partner Success team; we're always looking to improve the strength of our partnerships and that means being willing to listen to constructive criticism. If you'd like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Thank you for taking the time to share your feedback. We hope to hear from you! -Gabriella, Customer Service
👌
Hoping for a notification sound to be added
App kicks me off after login!!!!
Response from developer
Hello, we want to help! Please contact us at app_feedback@ezcater.com so we can figure out what is causing that to happen and solve it. Thank you in advance!
