Love
60% Failure Rate / Cheating Restaurants
Simultaneously, restaurants push cheaper versions of their normal meals; gravy gets watered down, broth gets added to weigh plates down, sandwiches gets prepared the night before, you ask for meat balls, they send you minced Sysco chicken. Açai bowls get 1/3 less serving and MORE banana than retail.
Overall, stealing money from companies and recipients. How else would anyone make money in 2026, right? I don't want to participate in helping foreigners get rich off our backs.
Take what you can but DON'T RELY on this service to come through even 40% of the time.
Response from developer
Hi, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered. Please feel free to contact us anytime you experience an issue with an order so we can address it promptly, follow up the same day, and provide appropriate compensation. We also appreciate knowing which restaurant was involved so we can investigate further with them directly. If you would like to share your feedback with the restaurant, you can click the “Submit Your Feedback” button in our previous email titled “How was today’s order,” or you can leave a rating and comment directly through your Meal Program account. For further assistance, please reach out to our team directly so we can make this right at mealprogramsupport@ezcater.com or call 617-752-6751- we want to help! - The ezCater Team
Dan P
the new branding and icon are awful.
needs pictures
Response from developer
Hi, We’re glad to hear you find the app easy to navigate, and we completely understand your frustration regarding the lack of menu photos. To enhance the experience, we encourage our catering partners to include pictures with their menu items, and our team is working with them to make this happen. You should start seeing more images appear on menus as they’re added. We truly value your feedback and appreciate the opportunity to improve. We look forward to serving your group again soon! - The ezCater Team
Wide variety
Works well until you need customer support
Every day is a lovely surprise
App is generally great, crashes a lot
Hit or miss
Response from developer
Thank you for your review and for bringing this to our attention. We understand how frustrating it can be when things don't go as planned. We'd appreciate the opportunity to review your recent Relish order and assist with any questions or concerns. We look forward to hearing from you—feel free to call us anytime at 1-800-488-1803 or email support@ezcater.com.
app is unavailable at lunchtime every day
Great
Food options
Poor accuracy on ordering..!!!!
Response from developer
Hello, Thank you for taking the time to leave your feedback regarding your Relish by ezCater experience. It deeply troubles me to learn that twice we failed to provide you with the level of service that you rightfully deserve, and I want to help make this right. I would love to learn the specifics of your orders to investigate them further as I am unable to find your order details with the information provided. Please feel free to let us know by e-mailing us directly at relishsupport@ezcater.com and we would be happy to work on rectifying this matter. ~Amanda Voice of the Customer Team
Lunch has become much worse with Relish
I work at a company that used to bring in large amounts of catering platters once a week until a Relish Vendor reached out. They sold our company on the idea of Relish and also made the recommendation to cap Lunch at $17 per person. In the city like San Francisco this means almost everything on most menus is no longer provided free lunch has now become subsidized lunch. The company save some money,Relish earned a bunch, and we just have worse lunches. Big thanks to the relish rep who made this possible.🙄
Response from developer
Hi Tony, Thank you for taking time to share feedback with us about your experience while using our Relish program within ezCater. I want to make sure that your concern is addressed properly. Employers determine their own subsidies if they decide to provide them when using the Relish program and you should contact the Relish administrator at your company to express any concerns that you have about making changes to what is in place. ~Voice of the Customer Team
Lunch has become much worse with Relish
Response from developer
Hi Tony, Thank you for taking time to share feedback with us about your experience while using our Relish program within ezCater. I want to make sure that your concern is addressed properly. Employers determine their own subsidies if they decide to provide them when using the Relish program and you should contact the Relish administrator at your company to express any concerns that you have about making changes to what is in place. ~Voice of the Customer Team
Curious who rated?
Response from developer
Hello, Thank you for sharing your review, and I’m very sorry to hear about the issues you’ve been experiencing with Relish. It’s important to us that you receive the same quality and portion sizes as you would if you were ordering directly from the restaurant. I understand your frustration with the discrepancies in portion sizes and quality, as well as the delays in refund requests. This isn’t the experience we aim to provide. We’re always actively working with our partners to ensure that every order meets our standards, and your feedback will help us address these concerns. Could you please provide us with more details about the specific orders and restaurant in question? This will help us investigate further and take appropriate action. Additionally, I’d like to make sure your refund request is handled promptly—please contact our support team directly at 1-800-488-1803, and we’ll prioritize resolving this for you. Thank you for your patience and for giving us the opportunity to make things right. Fiona Voice of Customer Team
Delicious Desert
Papa John’s
Mediocre Food option
Response from developer
Hello, Thank you for taking the time to leave a review. Relish by ezCater aims to provide a more personalized meal experience for employees through a rotating variety of great restaurant menus, and it seems we may have some opportunities for improvement in your case. We unfortunately are unable to locate your account with the information provided, though I have a few tips to ensure that your voice is heard. We encourage you to leave reviews for your Relish orders though the “My Orders” tab to let us know how you feel about each caterer, as our scheduling team takes these reviews into account. We also encourage that you share feedback with the Relish Administrator at your company, as they can request different cuisine types or budget requirements on behalf of the office. Customer feedback is incredibly important to us, and often the first line of defense in helping us to improve. Please don’t hesitate to email us at relishsupport@ezcater.com should you wish to contact us directly. Thank you again for taking the time to let us know how we’re doing. We look forward to the opportunity to better serve you soon! ~Nicole D. Voice of the Customer Team
